Mercedes-Benz Heritage Valley

Received my vehicle after long wait I finally received my GLC300 today, a week short of 6 months after I made the original deposit!! Very frustrating, particularly as I knew EXACTLY wha I finally received my GLC300 today, a week short of 6 months after I made the original deposit!! Very frustrating, particularly as I knew EXACTLY what I wanted, and planned to have the car partway through winter, assuming 3 months to receive my vehicle would be sufficient. Big disappointment! The delay, however, was not due to the dealership, but rather that my car was held back for emissions testing in Germany, courtesy to Regulatory bodies and the friendly folk at VolksWagen. As we came "down the line" for needing a vehicle, and it became apparent that my car will not be here in time, I had a very good discussion with both the sales person helping me (Mike), as well as Gordie, the President, regarding my disappointment and missed expectations. I have to say that Heritage Valley really responded in helping me out by providing me with alternative transport until my vehicle was delivered. When my vehicle was delivered, I was out of country. Mike was good enough to take some photographs of the vehicle and sent them to me. On our return to Canada, I got the vehicle exactly as it was promised with "all the extras" agreed to. In short, yes, the purchase did not go through as smoothly as I would have liked, but Heritage Valley did what they could do (have control over) to make this a pleasant experience under the circumstances. I will have no problem in recommending this dealership to others. More

Amazing service from Michael I was looking to purchase a car and after a lot of research and shopping around, I was fortunate to connect with Michael at Mercedes-Benz heritage val I was looking to purchase a car and after a lot of research and shopping around, I was fortunate to connect with Michael at Mercedes-Benz heritage valley! I made the drive to Edmonton from Calgary to purchase an ML350. To say the service was excellent is an understatement. He was so knowledgable and was patient with my many questions. I drove away with my dream car and I have Michael to thank for that! I recommend his service to anyone who is looking to purchase a Mercedes! You will not be disappointed. More

Used Car Purchase We loved the incentives being offered by Mercedes Benz Canada for purchasing 2013-14 C-Class. We visited both the West End & Heritage Valley MB locati We loved the incentives being offered by Mercedes Benz Canada for purchasing 2013-14 C-Class. We visited both the West End & Heritage Valley MB locations. Heritage Valley had the better car & our salesman was very nice and not pushy. Everyone was very pleasant and helpful. They made true on their promises and also sent us some delicious cookies as a thank you. We are very pleased with the service we have received and highly recommend this MB dealership. More

Amazing Salesperson! I had a great experience with Mike! Went in just to window shop and left with ordering a brand new car. Mike was informative and transparent. I referr I had a great experience with Mike! Went in just to window shop and left with ordering a brand new car. Mike was informative and transparent. I referred a friend to Mike after my amazing experience and my friend ordered a new car as well! More

Great Experience Recently we were in Heritage Valley Mercedes Benz in Edmonton and purchased a used vehicle. We went through the show room and was greeted by Justin wh Recently we were in Heritage Valley Mercedes Benz in Edmonton and purchased a used vehicle. We went through the show room and was greeted by Justin who took us out to the lot. He allowed us to go in and out of all the vehicles and we went for a few test rides before we settled on the GLK. I commend him on not putting pressure on us to buy and he really new the details of the cars and the bells and whistles that came with them. My wife was also thrilled that Justin spoke to both of us and not just me as she often was ignored at other dealers. After we decided to buy the car, it was pretty painless. The Finance Manager was quick to deal with. I grabbed a coffee at their wicked coffee bar. My kids ate cookies and bananas and played on the iPads ....which was all provided by Heritage Valley. We've had the car for 6 months, no issues. Service has been great and quick. We bought a roof rack and winter tires after and had great transactions with everyone thus far. This dealership has exceeded my expectations and as someone in their 40's, I've bought a few cars in my time. I would recommend Heritage Valley all day long.... and we already have. More

Great salespeople that care! I gave the excellent rating because the salespeople were great! They listened to what was important for us to have in a car and helped us find it! I gave the excellent rating because the salespeople were great! They listened to what was important for us to have in a car and helped us find it! More

Amazing service This is our third mercedes and the first amazing experience. Jamie is very dedicated and she always make sure that the customer is happy. We are a k This is our third mercedes and the first amazing experience. Jamie is very dedicated and she always make sure that the customer is happy. We are a kind of friend now!!! She took care of everything and she was very patient with us, as francophones our english is not perect! !. Thank you again. And I promise I will deal with this amazing person for my next car. More

So far so good so far im satisfied with the service department here and plan to continue bringing my glk and amg for maintenance/ repairs. a bit pricier than the mer so far im satisfied with the service department here and plan to continue bringing my glk and amg for maintenance/ repairs. a bit pricier than the merc dealership at the west end but the price difference doesn't bother me as long as i continue to receive exceptional service. More