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Mercedes-Benz Heritage Valley

Edmonton, AB

4.3
302 Reviews

2120 103A St SW

Edmonton, AB

T6W 2P6

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Showing 302 reviews

March 29, 2017

Amazing service from Michael I was looking to purchase a car and after a lot of research and shopping around, I was fortunate to connect with Michael at Mercedes-Benz heritage val More

by eelkadri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Handous
March 28, 2017

Used Car Purchase We loved the incentives being offered by Mercedes Benz Canada for purchasing 2013-14 C-Class. We visited both the West End & Heritage Valley MB locati More

by cargal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Handous, Kevin Zinyk, Robert Lam, Eddy Chang, Adam Grenier, Justin Ng
March 27, 2017

Amazing Salesperson! I had a great experience with Mike! Went in just to window shop and left with ordering a brand new car. Mike was informative and transparent. I referr More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Handous
March 24, 2017

Great Experience Recently we were in Heritage Valley Mercedes Benz in Edmonton and purchased a used vehicle. We went through the show room and was greeted by Justin wh More

by Terry in YEG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Scammell
March 23, 2017

Great salespeople that care! I gave the excellent rating because the salespeople were great! They listened to what was important for us to have in a car and helped us find it! More

by Lopezzzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Handous, Adam Grenier
March 21, 2017

Amazing service This is our third mercedes and the first amazing experience. Jamie is very dedicated and she always make sure that the customer is happy. We are a k More

by Dana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lam, Jamie Fatels
March 11, 2017

Sold On MB It just get better!! I purchased a new vehicle from Heritage Valley back in September, 2016 and the sales process in every aspect was fantastic. I just recently purc More

by Geoff Benz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Ruffell, Mike Handous, Florin Oancia, Eddy Chang, Richard Podgorski, Ron Owerko, Sarah Thorn
Mar 11, 2017 -

Mercedes-Benz Heritage Valley responded

Thank you for taking the time to share your experience Geoff. We've shared your kind words with the team & we look forward to assisting you in the future.

February 25, 2017

So far so good so far im satisfied with the service department here and plan to continue bringing my glk and amg for maintenance/ repairs. a bit pricier than the mer More

by Marco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Walsh
January 19, 2017

No Honor Among Thieves Like the title says... There is no honor among thieves, and that is exactly what they are here...Thieves! They do not stand behind their product... B More

by ScottieG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager.
Jan 27, 2017 -

Mercedes-Benz Heritage Valley responded

Scottie, As per my response to your google review, you are allowed to have your maintenances completed at any shop or to even complete your services yourself. The issue with your recent warranty rejection from Mercedes-Benz Canada to my knowledge was that there was no records of any services being completed on your vehicle and you had no verification that they actually were completed (receipts or documents). I would be more than happy to review your issue in depth and see if there is something I can help you out with?

January 12, 2017

Terrible Service Don't trust their service department, what they told me does not match my service records. They have lost my business and will gladly drive across the More

by E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager, Brittany
Jan 27, 2017 -

Mercedes-Benz Heritage Valley responded

E, I am sorry about your recent experience and thanks for providing us with your feedback. Can you please get in contact with me directly so I can get a better picture as to what was communicated to you to that was contrary to your service record? gordie@mbhv.ca

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