Mercedes-Benz Heritage Valley

Satisfied customer My wife and came in to buy a new car. We have purchased from this dealership before. We dealt with the same sales person from our previous purchase. W My wife and came in to buy a new car. We have purchased from this dealership before. We dealt with the same sales person from our previous purchase. We are very pleased with the service. More

Very professional and helpful We bought a used BMW X3 from this dealership but they approached us professionally and didn't pressure us into anything. Adam and Mike were really goo We bought a used BMW X3 from this dealership but they approached us professionally and didn't pressure us into anything. Adam and Mike were really good and patient with us. Even when we experienced some difficulty with the vehicle that BMW had to fix Mike stepped in and assisted us with actually getting us a loaner from BMW because BMW weren't willing to give us one. Really appreciated their help and assistance. More

It was the most amazing and easy transaction I must say that I was sceptic at first about taking up another car with Mercedes after past experience from another dealership but it was indeed a gre I must say that I was sceptic at first about taking up another car with Mercedes after past experience from another dealership but it was indeed a great choice coming to Mercedes Benz Heritage Valley as the atmosphere was warm and welcoming where every employee we meet was eager to help. Adam Greiner we had the pleasure of dealing with was just amazing, took the time to explain everything, very thoughtful and put our needs first, helping us make a wise choice on our purchase. More

We had awesome service We visited this location to trade in our older vehicle and to our luck found a vehicle that fits our needs. All the services we received was awesome. We visited this location to trade in our older vehicle and to our luck found a vehicle that fits our needs. All the services we received was awesome. Thank you ! More

Awesome experience with Cody and Ryan I recently purchased a sports car from Cody and Ryan at Mercedes Benz Heritage Valley, it was a seamless experience and they went above and beyond. Th I recently purchased a sports car from Cody and Ryan at Mercedes Benz Heritage Valley, it was a seamless experience and they went above and beyond. They came in on a Sunday when the dealership was closed to make sure I was able to do business on my time even! Fantastic! Would recommend to everyone to see Cody and Ryan. More

Service Experience I dropped my car for service and realized they closed at 6pm on a Friday, I called and spoke with mike handous, sales manager, he was nice enough to s I dropped my car for service and realized they closed at 6pm on a Friday, I called and spoke with mike handous, sales manager, he was nice enough to stick around for 30 minutes after they closed to wait for me so I can pick up my car!! Best service I received to date at any dealership!!" More

Amazing purchase experience Great service! Zheng helped me to find the car that fix me just in one day, and I got a really good deal due to his effort! Thanks a lot. Great service! Zheng helped me to find the car that fix me just in one day, and I got a really good deal due to his effort! Thanks a lot. More

We got an awesome deal! We got an awesome deal, even more than we asked for. Thank you for your help Peter, I will recomed you to all my friends! We got an awesome deal, even more than we asked for. Thank you for your help Peter, I will recomed you to all my friends! More

By far best best service!! Had the pleasure of dealing with mike handous, sales manager, by far the best experience!! Would highly recommend if your in the market for a new Merc Had the pleasure of dealing with mike handous, sales manager, by far the best experience!! Would highly recommend if your in the market for a new Mercedes!! More

Received my vehicle after long wait I finally received my GLC300 today, a week short of 6 months after I made the original deposit!! Very frustrating, particularly as I knew EXACTLY wha I finally received my GLC300 today, a week short of 6 months after I made the original deposit!! Very frustrating, particularly as I knew EXACTLY what I wanted, and planned to have the car partway through winter, assuming 3 months to receive my vehicle would be sufficient. Big disappointment! The delay, however, was not due to the dealership, but rather that my car was held back for emissions testing in Germany, courtesy to Regulatory bodies and the friendly folk at VolksWagen. As we came "down the line" for needing a vehicle, and it became apparent that my car will not be here in time, I had a very good discussion with both the sales person helping me (Mike), as well as Gordie, the President, regarding my disappointment and missed expectations. I have to say that Heritage Valley really responded in helping me out by providing me with alternative transport until my vehicle was delivered. When my vehicle was delivered, I was out of country. Mike was good enough to take some photographs of the vehicle and sent them to me. On our return to Canada, I got the vehicle exactly as it was promised with "all the extras" agreed to. In short, yes, the purchase did not go through as smoothly as I would have liked, but Heritage Valley did what they could do (have control over) to make this a pleasant experience under the circumstances. I will have no problem in recommending this dealership to others. More