Mercedes-Benz Heritage Valley

I recently purchased a 2024 c300 from this dealership and was blown away by the customer service. Kevin was the sales associate I dealt with and he was very kind, humorous and professional. I had the pleasur was blown away by the customer service. Kevin was the sales associate I dealt with and he was very kind, humorous and professional. I had the pleasure of meeting the sales Manager Jeevan and he was also very professional and easy to deal with. I finished off with Calvin in finance and he was patient and guided me through the whole process and suggesting add ons that were tailored to me. These 3 individuals were phenomenal. The reason for the poor rating is a direct result of a very unprofessional general sales manager, Chris Clarke. I had a issue with the vehicle that had been an issue prior to purchasing and I had brought it up to Jeevan, the sales manager. He shared empathy and compassion for my concern even thought I had been quite upset. He didnt guarantee me that I could be fixed. That same day I came in I was unable to speak with Chris. It was 330 and he was off at 4 and he didnt want to address my concern, which I found extremely unprofessional. He opted for a phone conversation the next day. Jeevan told me he'd explain the situation to his Chris and Id recieve a phone call. The call was very demeaning and unprofessional as Id mentioned. Chris pretended like he had no prior information on what my concern was, when Jeevan had told him. He blamed the fault on me with 0 accounbility on his end. He kept interrupting me while I was explaining my side. He was rude and simply ineffective in communicating. He gave a very stand-off impression and wansnt in the business to build a client, I was just a dollar sign to him. If he wasnt able to fix the issue thats fine, but thats no way to treat customers with 0 empathy nor any compassion for the matter. I would've settled for an oil change? A gift card ? .. honestly id settle for some basic human decency. This is not the man you want running the business - maybe hes good for numbers and sales because these type of people typically are - but I would not recommend anyone to go here as a direct result of Chris Clarke. More

From the help booking my vechile in for service to the mechanics to the service center was an awesome experience, i highly recommended this dealership. mechanics to the service center was an awesome experience, i highly recommended this dealership. More

Trade in my car with a Mercedes, best staff I ever del with in any dealership starting from sales, Kevin is the best and to Kevin the manager and Calvin the financial manager. Everything was super clear a with in any dealership starting from sales, Kevin is the best and to Kevin the manager and Calvin the financial manager. Everything was super clear and no hidden expenses. It not just selling you any car they give you their best options. More

Worst experience ever. Peter (Service Assistant Manager) will take all your money, wreck a car and ignore you. Peter (Service Assistant Manager) will take all your money, wreck a car and ignore you. More

Very good service , job done very good and safe and manufacturing, car clean and shiny manufacturing, car clean and shiny More

The staff were great in the service department but the diagnostic attempt to determine the problem with the electrical system in the car was a failure. I feel that the technician should have recognized th diagnostic attempt to determine the problem with the electrical system in the car was a failure. I feel that the technician should have recognized that the battery was failing before recommending replacing over 3 thousand dollars worth of radar sensors which I believe were not the problem. After replacing 2 of these sensors, it was determined that the problem was solved, only to find out the next day that it wasn’t and now a third sensor was faulty. It was only after this that the battery was looked at and found to be the problem. The third sensor which was indicated as faulty was not once the battery was replaced. I believe I spent thousands of dollars needlessly only to find out the battery needed replacement, More

I had a good experience buying my car from this dealer. The staff was friendly and helpful. They answered all my questions and did not pressure me. The process was smooth and easy. I’m happy with my car an The staff was friendly and helpful. They answered all my questions and did not pressure me. The process was smooth and easy. I’m happy with my car and would recommend this dealership to others. More

I cut the maintenance desk lying to me saying that my car was driven for over one hour to find the problem, but when I checked, it was only driven for 5 km. Also, ever since I brought it in for service my br was driven for over one hour to find the problem, but when I checked, it was only driven for 5 km. Also, ever since I brought it in for service my breaks started to make noise, I brought it back and nothing can be found. I just don’t trust them anymore, paid for service $1300 for what? More

Always professional and friendly. Answers all the questions you ask and if you waiting for your service to be done. Their waiting room is comfortable with refreshments. Answers all the questions you ask and if you waiting for your service to be done. Their waiting room is comfortable with refreshments. More

Hi, I had a not so good experience with this dealership. Besides the fact that the communication from the service department was very inadequate and with delays, their pictures and the video from the proble Besides the fact that the communication from the service department was very inadequate and with delays, their pictures and the video from the problems found are not informative at all. I do receive the same information from BMW very clearly with the technician explaining everything. AND the experience with the receptionist was awful, she was talking so fast over you and would not allow me to explain my situation, she was so rude I wish I don’t have to talk to her in the future at all. More