Mercedes-Benz Heritage Valley

I love Mercedes Benz Heritage Valley, their service team has been nothing but the best when Ive had to take my vehicle in. has been nothing but the best when Ive had to take my vehicle in. More

Fast, professional and reasonable. Programmed my new spare fob, cut the key and had me on my way in less than an hour Programmed my new spare fob, cut the key and had me on my way in less than an hour More

Amazing service specially technical support and willingness to satisfy customer by going above and beyond to investigate and fix any lucrative issues willingness to satisfy customer by going above and beyond to investigate and fix any lucrative issues More

The worst service can exist in the automobile industry, service crews without any experience. Expensive service for nothing. service crews without any experience. Expensive service for nothing. More

Service was timely, efficient and well valued. The detailing was spectacular and would highly recommend The detailing was spectacular and would highly recommend More

Very clean, professional, and people are so friendly. They take care of everything as they promise. I am glad to recommend this dealership to others. They take care of everything as they promise. I am glad to recommend this dealership to others. More

Suggests work that does not actually need to be done. Does not honour appointment times. Charges extra labour costs for work that ends up taking less time. Does not honour appointment times. Charges extra labour costs for work that ends up taking less time. More

Kevin and Zainab were great to deal and provided excellent service! Would definitely recommend them for any future buyers. excellent service! Would definitely recommend them for any future buyers. More

I recently purchased a 2024 c300 from this dealership and was blown away by the customer service. Kevin was the sales associate I dealt with and he was very kind, humorous and professional. I had the pleasur was blown away by the customer service. Kevin was the sales associate I dealt with and he was very kind, humorous and professional. I had the pleasure of meeting the sales Manager Jeevan and he was also very professional and easy to deal with. I finished off with Calvin in finance and he was patient and guided me through the whole process and suggesting add ons that were tailored to me. These 3 individuals were phenomenal. The reason for the poor rating is a direct result of a very unprofessional general sales manager, Chris Clarke. I had a issue with the vehicle that had been an issue prior to purchasing and I had brought it up to Jeevan, the sales manager. He shared empathy and compassion for my concern even thought I had been quite upset. He didnt guarantee me that I could be fixed. That same day I came in I was unable to speak with Chris. It was 330 and he was off at 4 and he didnt want to address my concern, which I found extremely unprofessional. He opted for a phone conversation the next day. Jeevan told me he'd explain the situation to his Chris and Id recieve a phone call. The call was very demeaning and unprofessional as Id mentioned. Chris pretended like he had no prior information on what my concern was, when Jeevan had told him. He blamed the fault on me with 0 accounbility on his end. He kept interrupting me while I was explaining my side. He was rude and simply ineffective in communicating. He gave a very stand-off impression and wansnt in the business to build a client, I was just a dollar sign to him. If he wasnt able to fix the issue thats fine, but thats no way to treat customers with 0 empathy nor any compassion for the matter. I would've settled for an oil change? A gift card ? .. honestly id settle for some basic human decency. This is not the man you want running the business - maybe hes good for numbers and sales because these type of people typically are - but I would not recommend anyone to go here as a direct result of Chris Clarke. More

From the help booking my vechile in for service to the mechanics to the service center was an awesome experience, i highly recommended this dealership. mechanics to the service center was an awesome experience, i highly recommended this dealership. More