Mercedes-Benz Heritage Valley

Worst experience of my life buying a GLC300 2025 from Heritage Valley, they are all liars, rude, scammers. Avoid at all costs Heritage Valley, they are all liars, rude, scammers. Avoid at all costs More

Super super nice and helpful staff, amazing service all around and highly recommend this dealership around and highly recommend this dealership More

Excellent service from start to finish. I have been going to this dealership for the past 10 years and will go no where else. I have been going to this dealership for the past 10 years and will go no where else. More

Overall I was very pleased with the process of purchasing the car. Purchasing a vehicle is not something that I enjoy doing but Ricardo made the whole process enjoyable! My only disappointment is that the j the car. Purchasing a vehicle is not something that I enjoy doing but Ricardo made the whole process enjoyable! My only disappointment is that the jack is missing a piece, there is a blown speaker and I need to pickup another fob, to the tune of $400. I do really like the car and was happy with the condition of it (clean and full gas tank) when I picked it up. I will let family and friends know that your dealership is highly recommended by me. More

I recently had my windshield replaced at my local Mercedes-Benz service center heritage valley, and the experience was nothing short of excellent. From start to finish, the process was smooth, profes Mercedes-Benz service center heritage valley, and the experience was nothing short of excellent. From start to finish, the process was smooth, professional, and handled with the kind of precision you’d expect from a luxury brand. The service advisor was incredibly helpful and walked me through the entire procedure More

The service was great and all the staff was very helpful . Totally recommend to others . Totally recommend to others More

Peter and the folks at heritage valley Mercedes were great to deal with while they fixed my warranty repair. great to deal with while they fixed my warranty repair. More

Marcel Bruckner in the service department is very patient and forthright when we request clarity on service questions. Very much appreciated! and forthright when we request clarity on service questions. Very much appreciated! More

Heritage has provided excellent service on my ML 350 over the past several years. I strongly recommend their service team for their personalized and professional service. the past several years. I strongly recommend their service team for their personalized and professional service. More

A story of failure and redemption. I had my 2015 E550 in on more than two occasions for a suspension failure. Unfortunately, none of the repairs solved my problem. The last time the fa I had my 2015 E550 in on more than two occasions for a suspension failure. Unfortunately, none of the repairs solved my problem. The last time the failure occurred, I called the dealership to speak with the service departments service reps. I left 2 voicemails. One on the general service department voicemail and another with my vehicles service representative, who I had been working with the entire time. I did not receive a return call. After waiting an additional 24 hours with no reply, I sent an email to Troy Delowsky (Fixed Operations Manager). Troy called me the same morning and to my surprise, he had already spoken with his team and developed a solution. My car was picked up within hours and taken to be repaired. The repair took a couple days, the communication was excellent during this period. After many visits I finally received Mercedes-Benz level service, thanks to Troy. With that said, I do have to mention, one of the underneath covers for the vehicle was not secured properly (this is not a critical piece, however it is a factory part of the car). There is a underneath cover on each side of the vehicle, the cover on the drivers side was secured properly and as designed, with two bolts. The other side, the passenger side, was secured with two Zip Ties! Not even large industrial zip ties - small puny zip ties - it broke off. Overall, much improved compared to prior experiences. More