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Mercedes-Benz Edmonton West

Edmonton, AB

4.4
293 Reviews

17407-111 Avenue Northwest

Edmonton, AB

T5S 0A1

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Showing 293 reviews

February 15, 2016

Excellent service Dawn's great. Wish everyone took their job as seriously and eith care as she does. One day, someone will notice and it will result in a great prom More

by JOHN.MIRIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn from service dept.
Feb 16, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for the fantastic review you've shared with us and Dawn. She will greatly appreciate the kind remarks you've shared for her. She is a dedicated employee and we are proud to have her apart of our team! Hope you have a wonderful week.

February 15, 2016

Warranty repair The part that needed to be replaced was detected when my car was in for service. I was being given a free rental car to drive when my car was in the s More

by edmundmay
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Young
Feb 16, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for the great review. We are happy to hear our staff was very courteous and explained every detail for the problem you were having. Thank you once again for the review and hope you have a wonderful week!

February 11, 2016

First Class Sevice I would highly recommend the service staff. Very professional and courteous. They followed up with me during the service process and after the servic More

by bills.2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Feb 16, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for the great recommendation for our service staff! We are happy to hear you were very satisfied with the entire experience you had here at Mercedes-Benz Edmonton West.

February 11, 2016

Lube & filter All went well except the cost to replace a fuel filter was a bit excessive as the filter is easily accessed and can be replaced in a short time by a e More

by COOPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Young
Feb 16, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for sharing your review with us. We are sorry to hear you were upset with the cost for replacing the fuel filter. Don't not hesitate to contact us if you would like to discuss the pricing associated with this replacement.

February 10, 2016

Lovely service Thank you so much for the quick diagnosis and turnaround of our car. Dawn kept us up to date and was a pleasure to deal with. More

by gversailles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Feb 10, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for the review! We pride ourselves in having the most friendly, knowledgeable staff and are pleased to hear you got a quick diagnosis and turnaround time. Have a wonderful day!

February 10, 2016

Service on vehicle Service was very well and professional done, Vicki was very friendly and helpful with my schedule. I am happy with the service and very impressed More

by ludlage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vicki Fata
Feb 10, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for leaving your review. We are so pleased to hear that Vicki was very friendly and helpful, leaving your very impressed with your service. We will pass along your wonderful comments to Vicki and our team. We look forward to seeing you soon!

February 09, 2016

Services Alan was very helpful and went through the required services. Also he found out and reminded me that I had tire protection package, which reduced the More

by BB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Bird
Feb 09, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for sharing your review with us and Alan. We are glad to hear he took the time to find out about your tire protection package, helping save repair costs for you. Hope you have a wonderful week!

February 07, 2016

Very positive I enjoyed the experience of this visit to the Service centre. I say 'WOW' Your staff was amazing. The shuttle service was prompt and punctual. Don More

by aremtulla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don;The shuttle service driver Excellent, Kristen Paul
Feb 09, 2016 -

Mercedes-Benz Edmonton West responded

It is wonderful to hear you had a positive experience here at Mercedes-Benz Edmonton West with our staff in the service centre. Don is a great man, glad he was prompt and punctual for you. Thank you for sharing your review with us!

February 07, 2016

General service I just love Mercedes Benz service centre. They are so attentive to the stoma and I LOVE that they wash the vehicle after EACH service. I have always More

by tjmcmillan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen Paul
Feb 09, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for the review! We love sending you away in a clean vehicle and glad we were able to go above and beyond doing just that for you. Have a great week!

January 28, 2016

Experience with Dharam Taylor Though we are from Calgary, We decided to purchase our vehicle from Edmonton and in large part because our sales person Dharam was far more profession More

by Rob d
Recommend Dealer
Yes
Employees Worked With
Dharam Taylor
Jan 29, 2016 -

Mercedes-Benz Edmonton West responded

Thank you for making the drive from Calgary to Edmonton to deal with Dharam and our staff specifically. It was our pleasure assisting you with your purchase here at Mercedes-Benz Edmonton West. Dharam will appreciate your great review and the wonderful things you've said about him. We look forward to continuing a positive experience with you and your wife! Hope you have a wonderful weekend.

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