Mercedes-Benz Edmonton West | Page 23

Great Experience Really enjoyed the customer service Chris Phan did a great job making sure the complete process went well, Sunny and the rest of the staff were great Really enjoyed the customer service Chris Phan did a great job making sure the complete process went well, Sunny and the rest of the staff were great More

Efficient and Easy The team at Mercedes Bends Edmonton West was excellent. Meeting Loc was a real pleasure. The test drive to the negotiation was all done in a professio The team at Mercedes Bends Edmonton West was excellent. Meeting Loc was a real pleasure. The test drive to the negotiation was all done in a professional manner with a very personal touch. The ladies in your business department are some of the most helpful individuals I have meet. The team that works in the post sales department were excellent explaining the features of the car, and again very much with that personal touch. Continue to provide this level of service post purchase and you will have customers for life. More

Excellent experience with the new C43 AMG! Consistently great service with both Dharam and Sheldon at the dealership. The sales manager made the negotiation process as painless and efficient as Consistently great service with both Dharam and Sheldon at the dealership. The sales manager made the negotiation process as painless and efficient as possible. Dharam also went the extra mile to drop off products at our home to minimize the inconvenience to us. Would definitely recommend! More

You made me belong to this family.. great experience.. I am a first time owner of MB GLK 350 and for some reason when I checked Chris Phan page I noticed that until now or 2 months have past that I forgot I am a first time owner of MB GLK 350 and for some reason when I checked Chris Phan page I noticed that until now or 2 months have past that I forgot to give him a good review. Just because I am really happy with my MB and with the experience I had no matter how many months or years will pass I would not get tired of saying that the company should be proud of having him. It's a great service. And I believe that the customer will never love the company until the employees love it first and it shows on him.... More

Poor customer service experience It was my first experience buying a vehicle from a dealership and was not a good one. The Sales person i dealt with was friendly and knowledgeable, ho It was my first experience buying a vehicle from a dealership and was not a good one. The Sales person i dealt with was friendly and knowledgeable, however several promises were made and not fulfilled. First, i was given the wrong manual and service records with my vehicle, only to have to hassle them to finally get me my correct manual 2 months later, however still missing service records and mechanical fitness report. They also only had 1 key for my vehicle, but told me they would get me my other key or if need be make a new one within the week, it has been 4 months now and i still have not received my spare key after several inquiries. Also, i was told the few scratches on my vehicle were to be buffed out and repaired, only to have them apparently be covered up and re-appear a week after purchase. And finally, the finance lady that i dealt with was extremely rude, until she was replaced by another individual who couldn't have been nicer. Overall a poor customer service experience. However thankfully i recently was able to receive some follow up on a couple of my issues after posting my review, and they are now in the works of being corrected. More

excellent Just purchased S63 coupe. Dealt with Dharam and Sheldon. I knew them both from my previous purchases and my previous experience was great. This time i Just purchased S63 coupe. Dealt with Dharam and Sheldon. I knew them both from my previous purchases and my previous experience was great. This time it was as good as before. Great people to discuss things with, quick in understanding my needs and trying very hard to make things happen. Both, Dharam and Sheldon are vey knowledgeable and skilled in presenting the product I was interested in, what made the purchase very comfortable and pleasant. I will continue to recommend the dealership and the people who can make a great impression on a serious and seasoned car enthusiast. I have to include Tony from Service and praise him for his positive attitude and willingness to help when help is needed. More

Great experience Chris was very helpful and knowledgeable. Very pleased with the service he provided. The facility was clean and had welcoming amenities. I was pleased Chris was very helpful and knowledgeable. Very pleased with the service he provided. The facility was clean and had welcoming amenities. I was pleased with the finance department as they were pleasant to deal with and not pushy with up-selling. More

An Amazing Buying Experience I recently purchased a brand new vehicle from Mercedes Benz West Edmonton and I could not be happier. I came into the dealership with a general idea a I recently purchased a brand new vehicle from Mercedes Benz West Edmonton and I could not be happier. I came into the dealership with a general idea as to what I was looking for but had not made up my mind on which vehicle i wanted to purchase. I met Chris Phan in sales and he was amazing. He showed me multiple vehicles and answered all my questions until we found exactly what I was looking for. The entire dealership made sure I was well taken care of and made the entire process very simple, which I really appreciated as buying a new vehicle can be a scary thing. It was truly an amazing experience and I could not be happier. More

Exceptional buying experience at MB West First time MB owner the overall experience was extremely stress free. The entire staff at MB West were professional and courteous. Chris was outstandi First time MB owner the overall experience was extremely stress free. The entire staff at MB West were professional and courteous. Chris was outstanding to deal with and took all my needs and expectations into consideration. Chris was very knowledgeable but extremely personable and everything that was discussed was delivered making the purchase seem less. I am pleased to recommend Chris Phan for your next purchase. More

Oustanding service, professional staff. I can confidently say without question that my experience at this dealership is the best I've had in my life and that is saying a lot. I have owned ma I can confidently say without question that my experience at this dealership is the best I've had in my life and that is saying a lot. I have owned many cars in my life time and I tend to buy a new car every couple of years, so I've been around and experienced a lot with dealerships and most of what I've ever experienced was bad. This dealership on the other hand greets you, makes you feel at home and does everything necessary to make the purchase of a vehicle as pleasant as possible. All of the staff seem to be very customer service oriented and all deserve credit for how well they operate. Roland Poon went above and beyond in accommodating my needs and showed nothing but professionalism the entire time. Roland is a knowledgeable salesman and is an expert in knowing the product that he sells inside and out. Kathy Lam was also key in making the closing of the deal happen and was a pleasure to work with. Overall this is a dealership that I recommend to anyone who is in the market for a high quality vehicle that leads the industry in innovation and technology and also to anyone looking for the ultimate buying experience. Sincerely, Vince Z. More