Mercedes-Benz Edmonton West

Where do I begin Well where do I even begin with my experience here. First of all, my wife was online and she found THE car (2015 white GLK) she wanted, in West Edmont Well where do I even begin with my experience here. First of all, my wife was online and she found THE car (2015 white GLK) she wanted, in West Edmonton at Mercedes. It was a fair price so we decided to inquire about it. We were dealing with Brian during the sales talks and while he started off well enough he got quite pushy and started pressuring us after ensuring once we had placed the deposit we could take our time. But this was THE car she wanted so we carried on, despite my gut instincts that this guy wasn't the guy we wanted to deal with. (Brian did pick me up at the airport so I will give him credit for that!) Next we dealt with Sheldon in finance, who was a nice helpful guy. I did the rest of my dealings through him, finalizing the sale. I flew to Edmonton from Regina at the end of November to pick up the car. Everything went smoothly at this visit, obviously I was purchasing a car! I drove the car back to Regina and on the way I noticed the brakes were squealing, concerning for a car with 25000 km on it. I called Mercedes West Edmonton to express my concerns about this. I spoke to Craig about this. Craig assured me the car brakes would be taken care of when we were in Edmonton over the Christmas break. So I booked the car in on December 27th. Now at this point (end of November) the brakes were soooooo squealing it was like I was driving an old cab. It was embarrassing to say the least, but I trusted in Craig's word that he would make sure that service would take care of me and my wife's car. Fast forward to December 27th and us taking the car in. While the lady in service we were dealing with, Tawnja, was great, everything fell apart. I went for a drive with the shop foreman (whose name I forget) and the excuses began for reasons why the brakes were squealing when stopping, mostly pointing to operator error. I put my foot on the brake and expect the car to stop silently, seems like a simple concept. Apparently not. At this point he also told me that he had NEVER heard of Mercedes doing anything for squealing brakes, as it is not a ware issue..say what? I am expected to roll around in a Benz with squealing brakes? Come on now..but I gave them the benefit of the doubt and told them I didn't want a bandaid fix but that they could try the brake clean route first. After a 20 minute drive..guess what?? The brakes were squealing!! So back the car went. My wife had a conversation on the phone with Craig and he had more excuses, not to mention a sh** attitude. She told him to get it fixed or keep it. He listened but had no real solution for us so she called Tawnja and TAWNJA went to bat for us. Her manager, Christian Ellison called Mercedes Canada (FINALLY) and they said replace the brakes. Imagine that? But the brakes were a special order (US BRAKES ONLY-the paperwork said) so we had to delay our trip back to SK by a day. My wife had a meeting with Christian to discuss our shock and dissatisfaction with the goings on around these brakes. She was shocked that excuses continued. An apology and a 'let us take care of you' is all we wanted and no one apologized, not even once. Even after Mercedes Canada agreed to fix it, the excuses continued! SHOCKED is an understatement for how we feel. Bottom line the dealer did not want to cover the cost of replacing the pads and rotors, even though they were faulty when they sold the car. Used or not, a car coming from a dealer that has been certified preowned needed to be in top shape. This car wasn't and I'll be damned if I was about to let a dealership get off the hook for that. In the end we did get the brakes fixed thanks to @mercedescanada, and as for Mercedes West Edmonton, they won't see us again. Christian assured me the President, Scott Held, knew all about the goings on around this car and any company that makes the customer feel as we did, won't be getting another penny from us. Shame on you Mercedes West Edmonton. As you can see in the response from the dealer they are still coming at us with excuses! Unreal. And no apology. Our brakes have not squealed once since we brought the car home. And that we are grateful for! We are also grateful that we had Tawnja there to help us, as she was the only one willing to work with us. And a note to you Jack, your team told us that Mercedes Canada were the ones who told Christian to replace the brakes, at the dealer level nothing was getting done! Perhaps you should discuss that with your team. More

Great Customer Experience This is my 3rd B Class. This was by far the best experience with my lease and my first with MBWest. Not only did Rollie ask me what I needed in my car This is my 3rd B Class. This was by far the best experience with my lease and my first with MBWest. Not only did Rollie ask me what I needed in my car, he was specific about meeting needs and not pushing an oversell. He knows his product and gets to know the buyer. He took the time to explain the new features and the upgrades to the B250. The paperwork was seamless and and it was great dealing with Sheldon in Finance. Love my B250! Thank you Rollie and Team. As a service note, I discussed my new lease while my previous car was in for service. This is a great service team. Tawnja and Victoria have been great to deal with. More

Great Service The best service from Rollie of any sales professional I have experienced to date. He goes out of his way to anticipate and provide for the needs of The best service from Rollie of any sales professional I have experienced to date. He goes out of his way to anticipate and provide for the needs of his clients. Highly respectable and honest, I would not recommend anyone more. More

Process Everything was according to my wishes and expedited. Repeat customer and will continue so. Accommodation was made to my schedule will was appreciate Everything was according to my wishes and expedited. Repeat customer and will continue so. Accommodation was made to my schedule will was appreciated. Continued success More

Andy is nice person This is my first vehivle here, I am from China. I am new here. I don't know anything about Canada. Andy was so pantient to intruce the vehivle's fucnt This is my first vehivle here, I am from China. I am new here. I don't know anything about Canada. Andy was so pantient to intruce the vehivle's fucntions and which car is suitable for me. I am so satified for his service. I would like recommonding him to my all chinese frineds. Thank you Andy! If you are in China, I'll write more my review for you with Chinese. More

Great car I was referred to Rollie from a friend and was very impressed with his knowledge and his advice in terms of helping me with the right options, and the I was referred to Rollie from a friend and was very impressed with his knowledge and his advice in terms of helping me with the right options, and the right purchase time frame. I had ordered my car from factory and was very pleased when I picked it up. During the finance process, there was a small glitch that came up...but before I even noticed, Sheldon Hurst went out of his way to correct it, and then let me know. Both Rollie and Sheldon are as proffesional as one could possibly expect. I would not hesitate to refer anyone of my friends to this dealership. More

MB Edmonton West is the Best Chris Phan is very courteous and professional. The team does the best in making you feel comfortable. The best part is CarFax being readily available Chris Phan is very courteous and professional. The team does the best in making you feel comfortable. The best part is CarFax being readily available to view online which increases the level of trust on these guys. Will definitely visit again for all future needs. Highly Recommended :) More

First Class dealership experience This was our first experience with a premium brand car. Andy Sun was very helpful and took plenty of time to go through all the details of our new GLC This was our first experience with a premium brand car. Andy Sun was very helpful and took plenty of time to go through all the details of our new GLC 300. I was greeted and treated like and old friend. My Mercedes-Benz Edmonton West experience was positive experience – beginning to end – just like the vehicles they sell, and the one I drove away in. If you’re considering a Mercedes-Benz, consider stopping by Edmonton West– while you’re there, ask for Andy. Tell him Joan sent you More

Excellent Service/Sales Excellent service and sales. I strongly recommend Chris Phan in sales and Faye Tunke for any finance needs, they are both very professional and friend Excellent service and sales. I strongly recommend Chris Phan in sales and Faye Tunke for any finance needs, they are both very professional and friendly. More