Mercedes-Benz Downtown Calgary

Sale experience Great salesman and excellent tech support person Both of them tried to personalise things for me. Took time to explain and show us all the amazing Great salesman and excellent tech support person Both of them tried to personalise things for me. Took time to explain and show us all the amazing features of mercedez benz More

Pretty good experience. Decide to buy a mercedez since early Jan. And lock in my factory order on feb, sales told me the car will be arrive around middle June but in fact I r Decide to buy a mercedez since early Jan. And lock in my factory order on feb, sales told me the car will be arrive around middle June but in fact I receiced it on May 15. This is amazing. And the interior looks awful, Thinking get another AMG in the future. More

Mercedes AMG We bought a Mercedes C43 AMG from Jonathan Hughes at Mercedes-Benz Downtown Calgary. Had such great service that we returned to see Jonathan to purch We bought a Mercedes C43 AMG from Jonathan Hughes at Mercedes-Benz Downtown Calgary. Had such great service that we returned to see Jonathan to purchase a Mercedes GLE 43 AMG More

Service department was appalling Brought in a $130,000 3-week old car that I had discovered a big oil leak on. Short notice visit, as was urgent obviously. No loaner available, no off Brought in a $130,000 3-week old car that I had discovered a big oil leak on. Short notice visit, as was urgent obviously. No loaner available, no offer of rental. Dealership asked me to drive it home 150kms until they could provide me with a loaner. I didn't deem it safe to drive it with a major issue, so another dealership stepped in and offered to sort me a Nissan rental, as I had to get home 150kms away. One leak turned into a 6-day job, due to complications, and I was impressed the mechanics really did want to get the car 100% fixed. Dealer then offered to bring vehicle to my house for me, then retracted offer. No call from service manager at all. No apology. Being in a Nissan for a week when I have just handed over $130,000 for a brand new car is not right, but dealership made it clear this wasn't their problem, and it was very much my fault for buying a dud car. No ownership of the problem, or accountability shown. Told my sales guys at dealership on day 2, and this did nothing to change the situation. Final straw: when I had originally taken the car in, assuming it would be a quick fix, I had asked them to fit a $50 license plate mount that I was happy to pay for. Then, after 6 days without my vehicle, and no loaner etc from the dealership, and no apology, they sent me an invoice to pay the $53 for the license plate holder. TWICE. New levels of nickel and-dimming, and clearly no idea how to instil loyalty in a customer. Will switch out of the car asap (and accept the loss), as I do not wish to ever visit the dealership again. Good mechanics let down by a terrible customer experience. Shame on you. More

Star Dealership and Star Salesman - Indeed! One of the best car-buying experiences I ever had, this was my 6th SUV and first Mercedes. I'm a hard to please technology researcher coz I do so m One of the best car-buying experiences I ever had, this was my 6th SUV and first Mercedes. I'm a hard to please technology researcher coz I do so much research before taking any decision. I had gone through everything available on internet about the vehicle I was interested - 2016 GLE450 AMG, (configurations, reviews, pricing etc) that's when I walked into the dealership. Rob is indeed a Star Salesman as his business card says, he is a charismatic personality and a true gentleman. I told him I know everything that's on internet and to only tell me what's not there.. and he did. I liked his no-nonsense approach and never did he push us into making sale, knowing we were thinking about other competitors as well. Rob promised us to find the best match for us.. even when the inventory was low and custom order would have taken 3 months and we had only 1.5. We finalized the deal in our 3rd visit to the dealership, test-drove twice and exchanged numerous emails. All this while we didn't feel any difference in their customer approach and most of the things were pretty straight forward. To our surprise, we got a 2017 GLE 43 AMG - Black on Black with every single option or package we wanted delivered to me on my birthday... that too for a 2016 price and they took over my trade-in at a very competitive price without us having to deal with any paperwork. Thanks Justin for working out the deal, Vanja for answering my thousand email queries, Neal for great delivery experience and above all Rob for winning over me.. he's my car guy now! It's been a week and I've had followup's and introductions from everyone: the post-sales, delivery, service and customer experience team which tells a great deal about the culture at the dealership. I highly recommend Rob and Downtown Mercedes-Benz, Calgary! More

Awesome Sales Experience I just bought a C450 at Mercedes Benz Downtown Calgary and it was well worth the trip. I live in Edmonton and could have bought my car here but the i I just bought a C450 at Mercedes Benz Downtown Calgary and it was well worth the trip. I live in Edmonton and could have bought my car here but the insults and incompetent sales staff at both dealerships just let me walk out the door. Rob Nelles understood that I knew what I wanted and that I did a lot research on my car. This being my 3rd new MB purchase I knew the process and he respected that I knew how things worked. I ordered my C450, made a last minute change before it went into production, and the car even showed up earlier than expected! I'm really happy with the sales experience and the car of course. Great job by Rob and all the others involved! More

Thought it was great... until I needed maintenance. Bought a C400 Sept 2015. At the start I said I wanted every package. I was told the appearance package, windshield replacement, prepay maintenance bec Bought a C400 Sept 2015. At the start I said I wanted every package. I was told the appearance package, windshield replacement, prepay maintenance because it's roughly half price than just taking it in, and 3M. I go in today to do the B maintenance only to see I was never charged for it and they wanted $650. The money here isn't the issue, the fact that I was offered a maintenence package when in fact as I'm finding out I shouldn't have been, by not one but TWO employees. Anyone care to fix the mistake? Nope because employees can't make mistakes. I mean, how would I know of this magical maintenance offer if they didn't offer it too me? I didn't just make it up, IT ACTUALLY EXISTS! FYI first Mercedes I've ever owned. What's funny is when I bought it the same manager I talked to today came out to congratulate me, "thank me for my business if I need assistance with anything in the future please call him, heres my card" xxxxxxxx So this same manager who seemed to rather be somewhere else had no interest in helping me. "I can't do anything, your paperwork doesn't say anything" obviously, I see that now.. But once again I didn't make up your maintenence program... you did. I'm a very loyal person to the products I buy, if I like it I recommend it to anyone and everyone who expresses interest. I recently had my boss convinced to check out a Mercedes GTR AMG even though he's been a Lexus guy his whole life. That's a $180,000 car in cash that he would have paid. I have now passed on this experience and we will look for other cars. He will likely look at lexus again and I'm going to test drive an Audi. It really is a shame that a $900 correction on there part is going to cost $240,000. Tough economy to do that in here in Alberta. I understand companies have the "it will sell we don't need that business" motto. But I mean.. Instead of selling one GTR you could have sold two. Someone who's on commission I'm sure could have used a chunk of that in this economy. Super sad experience as I really enjoy the car, ( planned in two years to upgrade to a C63 ) but loyalty to a customer is every thing from start to finish. I'm not going to just settle and be okay with them taking my money and thinking it's okay not to correct it. So I will shop over the next two weeks and trade it in somewhere who would rather have my business. If I spend an extra $20,000 on a new car I could care less. Yes over $900. It's the principle. There's companies that want your business and companies that will take your money and leave you on your own to figure it out. In the end I chose not to get the service done. I will either give the car back and they can pay for it and charge it to the next poor soul that buys it or it will be another car dealerships issue. I will purchase a car from a company that would like to have a $60,000 and growing customer. I didn't write all of this to get some pity response either. Clearly if they could help they would have done so today. So buyer beware. Clarify your maintenence package or it will cost you almost an extra $1000 out of pocket. More

Grreat Sales Team I recently bought a GLK250 and Michael "Pedro' Chan was very helpful, professional and amiable. Michael was very forthright in his dealing, and you kn I recently bought a GLK250 and Michael "Pedro' Chan was very helpful, professional and amiable. Michael was very forthright in his dealing, and you know the guy has tons of experience. Very patient with customer. Vanja was also great very professional. My only concern is the website has misleading information regarding Avantgarde Plus options. It only has 1 option when in fact there are 2. More

Great Service! I was looking at a couple of luxury vehicles as it would be my first brand new car. I ended up dealing with Bobby. There was so many choices and I was I was looking at a couple of luxury vehicles as it would be my first brand new car. I ended up dealing with Bobby. There was so many choices and I wasn't sure what I wanted. So we test drove 3 different ones in my price range. In the end I was torn between a Lexus and Mercedes. Bobby was nice enough to bring the car by my work for another ride and help me make a decision. I wasn't sure if I'd be more set, but after that second ride I was pretty much sold. He was very personable and extremely knowledgeable about every car. Showed me all the nic nacs they had. Made my decision a lot easier! Thanks Bobby! More

my Mercedes experience just want to share my experience in purchasing my new glk 250 bluetec. I felt comfortable right from the beginning with Bobby letting me look at the just want to share my experience in purchasing my new glk 250 bluetec. I felt comfortable right from the beginning with Bobby letting me look at the various vehicles without pressuring me. After i had it narrowed down, he answered all my questions and was prepared to work with me to see if i could get my vehicle down to the price range i had earlier stipulated. after a lot of work on his behalf we were able to come to an agreement that i was more than happy with. Bobby was personable, and down to earth, and made buying a new car much easier than i ever anticipated . if any of my friends are in the market for a new vehicle, i am going to recommend that they see Bobby. More