Mega Kia Brossard

Very Frustrating Experience From Start to Finish My experience purchasing this Kia has been extremely disappointing and stressful. I purchased a used Kia on September 2nd, believing I was buying a rel experience purchasing this Kia has been extremely disappointing and stressful. I purchased a used Kia on September 2nd, believing I was buying a reliable vehicle from a major dealership. Unfortunately, shortly after the purchase, (an hour later) I began experiencing multiple concerns with the vehicle and had to deal with several repairs and a process that left me feeling like I was constantly having to chase the dealership for answers. What made the experience even more frustrating was the inconsistent communication. I was given different information at different times, including how long my vehicle would need to stay at the dealership. I was told the vehicle would be kept for two days and that I would receive a loaner vehicle. When I showed up, I was then told there was no loaner available and that I had never been told I would receive one. I had to involve the director just to get help getting home. There were also issues getting updates about my vehicle and even difficulty locating my file when I called. I shouldn't have to repeatedly call, show up in person, or involve management just to find out what is happening with a vehicle I purchased from the dealership. The vehicle eventually went in for repairs, including brake work, replacement of two top plates/bearings, and an EVAP-related repair and test. The rear brake pads were also replaced, but the rear discs were not. The clicking noise I originally reported therefore remained. I later brought the vehicle to my independent mechanic, who advised me that the clicking noise was coming from a warped rear disc. I am also still experiencing the vehicle steering/going side to side while driving on the highway, which is another concern I reported. Another frustrating issue is that I was promised a tire kit and a spare-tire insert/foam. I have a recording of this conversation because, at this point, I felt I needed to document what was being promised to me. I am still waiting for a clear answer regarding these items. I purchased the vehicle on September 2nd, and today is September 22nd. I also found the paperwork and communication surrounding the repairs confusing, which left me questioning exactly what had been done and why certain issues were present on a vehicle that had relatively low mileage. For example, the inspection paperwork I received indicated the rear brake pads were measured at 8 mm, yet the rear pads were later replaced while the discs were not. The biggest problem isn't simply that a used vehicle needed repairs. Used cars can have issues. It's the way the situation was handled, the inconsistent communication, the lack of transparency, and the amount of effort I have had to put in as the customer just to get basic answers and assistance. Buying a vehicle is a major financial decision, and I expected a much more professional and reassuring experience from a Kia dealership. I hope management takes this feedback seriously because customers should not have to feel like they are fighting to get information and support after purchasing a vehicle. For anyone considering buying a vehicle from Mega Kia, my advice based on my experience is: save every photo, email, text message, recording, inspection document, and piece of paperwork. If possible, have the vehicle inspected by an independent mechanic, bring a friend or family member with you, and get every promise or agreement in writing. I would not want another customer to go through the same experience I am still dealing with. More

Changements d'huile Je dois d'abord dire que le personnel chez Kia Brossard a toujours été très courtois envers moi et très serviables. Rien à redire sur ça. Lorsque j' Je dois d'abord dire que le personnel chez Kia Brossard a toujours été très courtois envers moi et très serviables. Rien à redire sur ça. Lorsque j'ai acheté ma Sportage usagée chez Kia Brossard, j'ai eu droit à quatre changements d'huile gratuits. J'ai donc fait faire les quatre changements d'huile suivant l'achat de mon véhicule chez Kia Brossard. À chaque visite on me remettait une "fiche d'inspection du véhicule" où doivent être notées les vérifications faites lors du changement d'huile. À chaque visite, on m'a remis cette fiche et à chaque visite il n'y avait rien à signaler à l'intérieur/extérieur, rien à signaler sous le capot et rien à signaler sous le véhicule. J'ai même demandé au personnel du service si les freins faisaient parti des vérifications lors de ces visites. Ils étaient en très bon état lors de l'achat du véhicule alors j'étais rassuré lorsqu'il m'a indiqué que oui, en me montrant la "fiche d'inspection". Au dernier changement d'huile le kilométrage était à 80,898. J'étais à 87,500 km, donc j'étais presque dû pour un prochain. Et voilà que j'entend un bruit de cognement sous mon véhicule, qui se change en l'espace de quelques jours en un énorme grincement lorsque je freine et un nouveau bruit de cognement mais à l'avant cette fois (je tiens à préciser que je n'ai fait que de la route "normale", ville et autoroute). Je vais chez mon garagiste habituel, que j'aime beaucoup (Garage André Lemay à LaPrairie). Mes freins arrières étaient tellement usés qu'il ne restait plus rien "ils étaient sur les bolts" m'a dit mon garagiste. Il m'a même conseillé de ne pas utiliser mon véhicule d'ici à ce qu'il ait une place pour faire la réparation. J'ai dû remplacer les plaquettes, les disques et les étriers de mes freins arrières, remplacer un bearing avant et un link. Bref j'en ai eu pour près de 1000$ pour réparer tout ça. Pensez-vous vraiment qu'une telle usure ai pu se faire en moins de 8000$ km? Je ne crois pas. Pensez-vous vraiment que les mécanos ont vérifié mes freins lors des changements d'huile? Je ne crois pas. Pensez-vous vraiment que je vais recommander ce concessionnaire? Certainement pas. Les gens du service sont très gentils... c'est tout. More