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Medicine Hat Toyota

Medicine Hat , AB

4.4
49 Reviews

1400 Strachan Road SE

Medicine Hat , AB

T1B 4V2

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49 Reviews of Medicine Hat Toyota

July 18, 2021

I a month back started the process of purchasing a Toyota Tacoma, it ended being longer than anticipated on my end and the staff was nothing but helpful throughout the whole process , never did i feel pressu More

by Saskia.Ring
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rollack, Erin Bailey
June 23, 2021

I recently purchased a used vehicle from Medicine Hat Toyota and spoke to Larry he was more than helpful and accommodating in every way, would highly recommend Larry or anyone else at this dealership for More

by Brent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
June 10, 2021

I bought a used Sienna van from this company and after a couple of 1000 miles it developed an oil leak that will cost $3500.00 to fix. add to that a wheel bearing and a broken rad hose we are now upto 1/2 More

by rovin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cindy Chapman
February 18, 2021

Not recommended. Lack of basic professionalism and expertise. 8000km: complained about the battery being dead once. Had to jump it myself. ~16000km: battery was dead again. 3rd time now. They More

by shfqrkhn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erin Bailey
Feb 19, 2021 -

Medicine Hat Toyota responded

Shafiqur, This situation has been incredibly frustrating and I have expressed my apologies and taken responsibility for our oversights. After speaking with you, the diagnostic time you previously paid for in relation to the dashcam as well as the cost of the battery booster pack you purchased were reimbursed to you. As we discussed, I chose to do this because looking at all of the events, it was the right thing to do. I cannot change the past events but take responsibility and become better. I stand behind my staff and realize that mistakes do happen, I will not make them feel like complete failures but rather take the opportunity to improve process and gain knowledge and experience. They are good at their jobs and care about customers. It was never our intention to have you in for repeated visits and not solve your issue. We tried to decrease the impact of the number of dealership visits you had to make by driving the one hour round trip to pick up and drop off your vehicle – I’m not implying we should get praised for this but simply showing we weren’t complacent and chose to do nothing. We made mistakes but we did try, it wasn’t enough and I acknowledge that. Your comment regarding the diamond product that you felt was a “scammy extra”, this was simply communicated to you that we offer it, you declined and was not sold to you. When it comes to not having the battery in stock, this servicing occurred during the drastic drop in temperature when batteries are replaced most often. COVID definitely doesn’t help inventory supply. None of my comments are meant to excuse your negative experience but rather take accountability and give information. Amanda VanderMolen – General Manager

Feb 19, 2021 -

shfqrkhn responded

Firstly, thank you for everything. I agree, let bygones be bygones. I was happy with all of the above until you mentioned the extras. Those two products don't do what they claim to do. For cathodic protection, anyone with high school science knowledge would tell you - that physics doesn't make sense. Not at that price point, especially. It is a product that's made for marine applications, not for metal boxes that are riding on not very conductive rubber tires on not very conductive asphalt. Also, and I should have mentioned this before, some of your staff don't wear masks around customers. I'll refrain from naming names, but I'm sure you have the means to find out. Not very indicative of caring for customers. Lastly, I don't think the remedial actions you took would have happened had I not escalated the issue first to the General Sales Manager and then to you (General Manager). I believe I would have gone on to my 15th visit, and nothing would have changed. You are misrepresenting the facts when you say that you picked up my car as if you've done it all along. You didn't. I had to insist on that only on my last visit because I was sick of this. In the earlier visits, they didn't even tell me that ride home was an option while they were working on my car. I had to wait there in the dealership. Only during my very last visit, after I decided I had enough and I let them know, was I offered a loaner and they picked up my car both ways because that morning I had to jump my own car to get to work, and I couldn't wait for the whole circus to get into the session. Again, excellent experience with you, and thank you for listening. PS: if you have scientific literature or published papers showing the efficacy of those scammy extras, I'd be very interested to know. I am always open to change my mind based on the best available evidence.

November 03, 2020

Service manager leaves a lot to be desired. Poor customer relations. I think service rep was Jim or James. Brought vehicle in for oil change at11:15 am and it was not done until 3:30 pm. I live out of town s More

by corybaksa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim Hubert
September 24, 2020

I have been to this dealership a number of times, great service and nice people. Very accommodating staff. Work completed when promised and done well. More

by reiffern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
November 09, 2019

Very disappointed with the service at Toyota. This is the second time we asked for work to to be done and Toyota did not do the work that was requested. They try to do all kinds of other work but not the wor More

by Raymond
Recommend Dealer
No
Employees Worked With
Service department
March 18, 2019

Toyota Loyalty I walked in after convincing my wife that we should test drive a Tacoma, I have been wanting one for years now, and now we are in a place where we cou More

by Nopenotthisguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not a single one
August 30, 2018

Traded in lease From start to finish everyone was helpful and saw to all the details. Very professional and easy to deal with. Will be back again in the future. More

by Gn1000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayle Gagley, Cindy Chapman, Erin Bailey
August 30, 2018

Second purchase/lease We have now purchased/ leased two vehicles from this dealer, plus we have a third one serviced at this dealer which was imported. Sales and service st More

by Bets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Chapman, Erin Bailey
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