Mazda of Toronto

Nightmare at Mazda of Toronto We came to buy a car from Mazda of Toronto, in the beginning the interaction with the Sales Rep went well and he offered us a special price for a demo We came to buy a car from Mazda of Toronto, in the beginning the interaction with the Sales Rep went well and he offered us a special price for a demo car and told us we would get even more discount if we talked directly to his Sales Manager. However, the Sales Manager has gone home for the day, driving the demo car to commute from home to office, so we had to come back the next day. The next day, we met directly with the Sales Manager (Rana Khan) and this is where the nightmare began! First, he didn’t honour the price given by the Sales Rep, but instead quoted a higher price and gave a bunch of xxxxxxxxx about losing money selling the car at that price. He repeatedly said he lost money selling the car at that price, and smartly misled us to believe we got a real bargain, so we took the deal anyway and paid $1000 for deposit. After we went home and evaluated the contract again, we found out that actually we’ve been tricked by Rana Khan by agreeing to pay the full price of a new car (without any discount) for a demo car which was technically a USED car. Hence, we decided to cancel the deal and called the Dealer right away. When we talked with Rana Khan about cancelling the deal, things got even worse!!! Instead of refunding our deposit, Rana threatened to penalize us for cancelling the deal. First, he threatened to charge us the difference if the future selling price of the car is lower than our agreed price. (How reasonable is that?) Second, he said he would also charge us the hours spent by his Sales Rep plus administrative fees as well. In short, he threatened to penalize us much more than $1000 as a fine for cancelling the deal. WHAT A NIGHTMARE !!! Will never recommend this dealer to anybody! More

I currently have 3 cars purchased from Mazda of Toronto and 1 car that was traded in. All transactions with this dealership have always went smoothly with the employees honoring their commitments with resp and 1 car that was traded in. All transactions with this dealership have always went smoothly with the employees honoring their commitments with respect to price and delivery timelines. Smooth experience so far and looking forward to doing more business with you guys! More

Mazda of Toronto, My wife and I are extremely Mazda of Toronto, My wife and I are extremely unsatisfied customers. We have never experienced such horrible customer service. We were completely d Mazda of Toronto, My wife and I are extremely unsatisfied customers. We have never experienced such horrible customer service. We were completely disrespected by you and your employees from your location. We came to your dealership, looking at several cars we researched in hopes to find something we could take home as soon as possible. You showed us a car that arrived that day, one in which we were extremely pleased with. You provided us with a price in which we were extremely happy with. However, oddly enough when we came back to make a payment, we weren't able to do so for some undisclosed reason, HOWEVER, one of your salesmen stated that the car was reserved and was ours. We were told to come in the next day, and when we called to speak with our representative to book an appointment to see her, to ensure no other appointments would coincide with ours, she said she would call us back. She never did. We decided to show up, and we find out the car can no longer be sold to us at that price because, as stated by your sales rep, “We made a mistake in price, but we can sell it to you for $2000 more than what we asked for”. If you’ve made a mistake, that is something internal that’s between yourselves as a company must deal with, however we expect our deal to be honoured. I understand that a mistake was made, and unfortunately for whatever reason, you are unable to budge on the price that was originally provided, however when speaking to the sales manager at this location, we were completely disrespected. Not once, did he apologize for the mistake, rather saying “I don’t know, I wasn’t here, I don’t know what happened”. This is your company, as a manager it is your responsibility to clean up a mess made by your employees. Not only was he not giving us the time of day, he rarely gave eye contact, rather was more interested in looking at his computer screen, as oppose to pay attention to us and the situation. Had the car arrived that day, and you did not have the appropriate information, we should have been informed of this. We specifically asked why the price was so cheap and we were told it was an internal price. We come back to pay and are told we are not allowed this price? Disgusting! More