Mazda of Brampton

In order to give proper magnitude to this review I’m making, I first have to explain what my opinion of new and used car salesman and dealerships in general were and why. Previous car I’ve bought was n making, I first have to explain what my opinion of new and used car salesman and dealerships in general were and why. Previous car I’ve bought was new Pontiac Vibe at Old Mill GM dealership, and I can’t describe how BAD experience that purchase was. First time new car buyer in Canada, I wasn’t aware of the “tools of the trade” that sleazy car salesman use when making a sale, so I bought into every trick of the trade. On purchase negotiation, baited than switched which cost me $500, then on delivery, I was delivered car without options I wanted and paid for and basically told (since they by then knew I don’t know much), I HAVE to take the car and they’ll refund the options I wanted and are missing in delivered one. Finally, after the trade, I was called by their used car lot, told God knows which story and basically blackmailed (again since I didn’t know my rights) to give them another $1,200 because according to them, “I’ve misrepresented value of the trade-in care so I have to pay up or I’ll be sued”. So, my opinion of the Dealerships and car salesman profession was until this purchase, mildly said – extremely low. Word SLEAZY was actually a compliment for this profession in my view. So, you can imagine that I went into this purchase with full blown hostility, distrust and even anger (since from time to time I HAVE to buy a car and deal with this people). So, that was my history, and that was my attitude walking into Mazda of Brampton. I must say, that I choose this dealership due to Google + positive reviews and due to positive reviews on http://www.dealerrater.ca/ (I thought that due to this reviews, experience might be less painful and that I would feel less exploited and cheated, nothing more than that). And now my experience of my Mazda CX 5 purchase at this dealership. This dealership and especially Mr. Depen Bhandari, my Sales & Leasing Consultant, succeeded, in few days it took to go through sale to delivery of the vehicle, no just dispel all negative notion I had of this profession, but have truly showed me, that in this line of business, TRUTHFULL, HONEST, PATIENT, really OUTSTANDING people exist. From the moment I’ve walked in, Mr. Depen (REALLY deserves Mr. Dependable nickname) has been nothing but patient with my distrustful attitude (for which now I humbly apologize once again), straight, honest, with no desire to maximize the profits at any cost, and no “sales tactics” from the beginning till the end. I have received RESPECT (although I haven’t given one), I have received FAIR price, I have received EXEMPLARY service, service of a kind I haven’t received anywhere and in any industry so far where I was a purchaser of a product. For example, I never thought that it’s even possible that salesman at the beginning of a test drive says “Sir, here are the keys, take the car, and test it where you want, however you want, how long you want, until you are sure that this is the car that fits your needs, then come back and we will discuss purchase arrangements”. I went on a test drive ALONE with my wife! And Mr. Depen has completed the purchase, the financing procedure, with not a single dime above previously stated “out of the door” price (no delivery surcharges of any kind). This was just FIRST part of my experience with this gentlemen. I’ve purchased Mazda CX 5, AWD GT with Technology Package and bike hitch, and was told that vehicle will be prepared and delivered 5 days from the purchase in afternoon hours. On the date when vehicle was supposed to be delivered, I’ve received a call from Mr. Bhandari who said that unfortunately, my hitch hasn’t arrived on time from Chicago, that my car will be ready by afternoon hours, but that I would have to make another appointment to install hitch. You can probably guess that this modification on the car delivered brought back ALL bad memories where I had to purchase and drive for years a vehicle without options I wanted. I though, and in unreasonably ANGRY text reply to Mr. Bhandari, I said that “if car isn’t grey, GT, or has Technology Package, the whole deal is off!”, fully expecting that this would be the case. In addition, I’ve said, since hitch wasn’t delivered and installed on time, I WANT IT TAKEN OFF the purchase, purchase agreement rewritten and money returned. To my FULL SURPRISE (since I was gearing for a fight, maybe even a court one), Mr. Depen Bhandari said, that there would be no problem to do as I wish if that is my choice. By the time I come to get my new car, paperwork will be done and I’ll just sign new Purchase Agreement. And that was another TRUE statement. I came, car was there, in color I wanted, with options I wanted and paperwork done. With this, Mazda of Brampton has earned lifelong customer with me and lifelong loyalty to the car brand, if the car is HALF as good as people that sell it at this place. PERIOD! For all people that even remotely consider Mazda as their next car, all my friends and relatives included, I will say, there is no other place you should check out, just go and buy a car from Mr. Dependable and enjoy it. On separate note, unlike Ford Escape 2013 which I was also considering, Mazda CX 5 is EVERYTHING company says it is, and more. So far, on my first full tank of gas (courtesy of Mazda of Brampton), in 90 to 10% City/Highway driving, I’m having 9.3L/100km Average consumption (Mazda EPA Rating for City for this car is 9.6L/100km, so I’m either bang on or under EPA rating). Everything is perfect and car gives amazing secure and sporty feeling when driving. Blind Spot Monitoring System should be mandatory for every car and work just like in this Mazda. Love the looks, love the drive, love the fuel economy, but most of all, love the way I’ve become owner of it. Thanks Mr. Depen and THANKS Mazda of Brampton! Bojan Zivkovic More

This dealership is just amazing, I love their customer service and friendliness - I do not ever feel like I am being robbed here. They take the time to explain things to me and help with choose the best o service and friendliness - I do not ever feel like I am being robbed here. They take the time to explain things to me and help with choose the best option. They are reasonable. Other dealerships I went to I felt rushed and it was as if they were just after my money and not the best option to fix my car. I drive an 04 mazda RX-8 and I do ask a lot of questions. So I appreciate the time that they take to ensure that I understand what is going on with my car and they give me tips on how to better maintain my car. This dealership is the amazing. More

Bought Mazda CX-5. The Sales rep and the Manager were very friendly and showed us all the available options. They know their cars in and out and was impressed by their knowledge. They took time to show very friendly and showed us all the available options. They know their cars in and out and was impressed by their knowledge. They took time to show us around and answered our question even though it was a busy saturday. They worked with us and gave us a good deal on the car. Would definitely recommend Mazda CX-5. It has a smooth drive and feels very comfortable. I would also recommend to deal with Mr. Curtis and Depen Kumar. They have been very helpful. More

The agent we had the pleasure of dealing with was not only professional and pleasant to deal with he was honest and lookout for what mattered to us. I originally went into the dealership for an oil chan only professional and pleasant to deal with he was honest and lookout for what mattered to us. I originally went into the dealership for an oil change on my previous mazda three as I was looking around he approached me with a smile and asked if i needed any help. I was very surprised as the individual who had sold me my first car just walked by as if i did not exist. Deepen, not only acknowleged, he even went to the extent to ask if i wanted a coffee while i waited. When i returned the next day with my spouse, he greeted me again with a smile while my old agent again just walked bye. We discussed with deepen what we were looking for and he made his suggestions. He was pushy, just very honest and left the decision to us. We ended up buying a Mazda 9 which made the most sense base on our family size. While there we were looking at a mazda 3 hatchback, instead of him saying lets start the paper work, he allow us to sleep on it and even came in on his day off to ensure we got the customer service we expected and recieved from him from the inseption. Any one who wants an honest and helpful sales person needs to go to Mazda of brampton and speak with deepen. He is knowledgable, not pushing and will only give you what you want. More

Depen at mazda of Brampton did an excellent job with helping us buy a car that fit with our lifestyle and finances. He answered all our questions without any hesitation and made sure we got the most fo helping us buy a car that fit with our lifestyle and finances. He answered all our questions without any hesitation and made sure we got the most for our money. He clearly explained what we need to know before we decided to sign on the dotted line. We felt very comfortable buying our car from Depen and will definitely come back to him for our next car! More

Saleman was very helpful in the whole purchase process, from looking and test driving a vehicle, to ensuring the car fit me physically and finacially. from looking and test driving a vehicle, to ensuring the car fit me physically and finacially. More

My Mazda 3 began to rust very quickly and needed to be repaired under warranty. This took a great deal of effort on my part as the dealership wouldn't return my calls. Finally after getting in touch with repaired under warranty. This took a great deal of effort on my part as the dealership wouldn't return my calls. Finally after getting in touch with the dealer they agreed to repair my car within two weeks. After getting the run around it was finally repaired after six months. The dealer then tried to get me to pay for a new wiper arm which they damaged during the repair. After the repair the car very quickly began to rust again. I then had to bring it in to have photos taken which then had to be sent to Mazda Canada. I was to receive an answer within two weeks. Once again this dragged on as Mazda of Brampton refused to return my calls. I was then finally told that Mazda Canada was holding up my warranty claim. Mazda Canada claimed it was the decision of Mazda of Brampton. After some time I was told by Mazda of Brampton that they lost the required pictures and I needed to come in again. Once again I got the same run around and it took ages to get an answer. Once again the answer was that they lost the pictures again. After having the pictures taken a third time I was told I would receive an answer in two weeks. It's now taken five weeks to get the answer for a grand total of 15 months. The answer of Mazda of Brampton. They don't have any record of my visit to their service bay to have the first set of photos taken and therefore any other action I took was after the warranty was over. Claim denied. Stay clear of this dealership. Better still, stay clear of Mazda period. The only thing worse than their vehicles is their customer service. Or lack there of. More