Mazda Stoney Creek

The service was fine. They did try to make the customer aware of the car problems right away.The overall experience was fine. It was like most service areas. They did try to make the customer aware of the car problems right away.The overall experience was fine. It was like most service areas. More

Kudos to Basem Nabulsi for his patience and all.He took his time to answer all my questions as we were indecisiveness on which car to buy. He really made our experience at Mazda Stoney Creek a memorable on his time to answer all my questions as we were indecisiveness on which car to buy. He really made our experience at Mazda Stoney Creek a memorable on. More

Fast efficient services Dealership is responsive to our needs. We purchased a second vehicle from them. This review reply is for both Sales and Service as we purchased a Mazd Dealership is responsive to our needs. We purchased a second vehicle from them. This review reply is for both Sales and Service as we purchased a Mazda 3, 2019 More

Thank you Alexis and Mazda staff for your excellent customer service and professionalism. I highly recommend this dealership to everyone. Great job and well done. Matthew customer service and professionalism. I highly recommend this dealership to everyone. Great job and well done. Matthew More

Our experience at Stoney Creek Mazda was a very positive one. The team there are very helpful, knowledgeable and pleasant to deal with. I was looking for a specific suv and lucky to have found it here. one. The team there are very helpful, knowledgeable and pleasant to deal with. I was looking for a specific suv and lucky to have found it here. More

Tire Sensor Problem I had my winter tires installed on Nov. 4th, on Nov. 7th I notice a low pressure reading, I checked the tires and all were good, I called the dealers I had my winter tires installed on Nov. 4th, on Nov. 7th I notice a low pressure reading, I checked the tires and all were good, I called the dealership on Nov. 8th in the late morning and was asked by Claire to bring my car in, I arrived early afternoon and after something Val informed they needed more time to determine the sensor problem. I agreed I would make a future apt and left the dealership, I have always had good service with the 4 Mazda fro..m your dealership. Val and his staff are very professional and always keep me informed More

Excellent Customer Service Recently purchased a 2017 Mazda CX-5 GT . I dealt with Sebastien who was professional, knowledgeable and helpful from start to finish ,he even came t Recently purchased a 2017 Mazda CX-5 GT . I dealt with Sebastien who was professional, knowledgeable and helpful from start to finish ,he even came to the dealership on his day off to finalize the deal ! If you are looking to buy a Mazda ,look no further because they have the best selection of gently used vehicles on their lot and their prices are reasonable . More

End of Lease nightmare--worst customer service ever The lease on my mazda was ending, and I decided to purchase the car. From start to finish this was a gong show. It took three voice mails and two we The lease on my mazda was ending, and I decided to purchase the car. From start to finish this was a gong show. It took three voice mails and two weeks to even get a call back. Finally made an appt with the 'finance manager' Zyed Zeeshan Ali. He had me fill out the required paperwork for financing and I made an appt for the safety inspection the following week. I asked if we could meet and finalize everything during the inspection and he agreed. Two days before my appt I called to confirm that everything was on track to finish the transaction,,I received no call back. I emailed him and received no reply. I arrived at Mazda for the safety inspection of the vehicle and my appt with "Zee". When the receptionist went to tell him I was there to see him, it was clear by the look on his face he had no idea who I was or why I was there. I explained everything again...then he brought the paperwork to me to fill out again. He had LOST my original paperwork! When I asked him where it was, he denied I ever completed it. Kind of concerning that my financial information was somehow misplaced. I was completely frustrated at this point. I went to the manager and he said he would make sure it went smoothly from that point on. TWO weeks later I received a call from Zee that he needed me to bring in the ownership card. Why was this not done when I was there previously? Another trip to the dealership. They have ZERO respect for their customers' time, zero organizational skills. I will never return to this dealership for any reason whatsoever. More

Excellent Customer Service Sam gave an excellent customer service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and Sam gave an excellent customer service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business. More

What you want in a a car dealer Just bought a 2016 Mazda 3. We dealt with Alexis and she was knowledgeable, honest, and not pushy. What she could not answer she would find out for yo Just bought a 2016 Mazda 3. We dealt with Alexis and she was knowledgeable, honest, and not pushy. What she could not answer she would find out for you. My only criticism is with the person trying to upsell the warranty or rust proofing ( which we never buy). When we didn't purchase this, he wanted nothing more to do with us. More