Mazda Gabriel

Service department installed a part on my car without asking and then added it to my invoice. When I asked why, I was told it was too late and the part was already installed. Nothing they can do now. asking and then added it to my invoice. When I asked why, I was told it was too late and the part was already installed. Nothing they can do now. More

Harry was extremely rude with me. I had purchased the car from their dealership on July 22nd 2012. I had then brought it in for a 1 year/24,000 km servicing and thought it was going to be a trouble free expe from their dealership on July 22nd 2012. I had then brought it in for a 1 year/24,000 km servicing and thought it was going to be a trouble free experience. On top of the service, I was to have my rear window trim replaced since it was RUSTING...on a 2011 mazda 3 with 8,000 km on it. Car was bought brand new and babied its whole life so far. Anyways, I call back to make another appointment and because they made an error, i now have to take time off of work to bring the car in because THEY ONLY DID A 4 MONTH/8000KM servicing. He tried to blame me for it, of course. Since the 4 month servicing was done, there was some maintenance that wasn't completed, such as; brake service, suspension inspection, they didnt even fill out a detailed report on the car but supplied me with a blank inspection report............WHY??? So, now I am on the phone and because it is another 3 hour wait which I don't find fair for me to wait since, number 1: i didnt cause the rust and a new car shouldnt be rusting. number 2: they didnt do the proper service to the car, which again is not my fault. I asked them to drive me home with their shuttle service, BUT THEY WON'T PICK ME UP, forcing me to use public transit (which is a good hour and 30 minutes just to get there in the blazing summer heat). I asked them to give me a loaner car, but they dont give loaners if the car isnt "BROKEN DOWN" even though I bought the extended warranty which is supposed to give me a loaner car for these reasons. He wanted to charge me $24 for a rental car. I asked him to kindly waive the fee given the circumstances, he said NO WHAT DO YOU THINK I AM GONNA DO, GIVE YOU EVERYTHING?? WHY? JUST CAUSE YOU ARE SERVICING YOUR CAR HERE??? I said, "So you're willing to lose a customer for good over $24? He said DONT YOU THREATEN ME, IF YOU TALK TO ME THIS WAY, I WILL TALK TO YOU BACK" These were his actual words.... This is all coming from a dealership my dad and I bought cars from.... NEVER again!! Friends of mine come back with the same feedback! DO NOT EVER GO TO MAZDA GABRIEL! DRIVE A LITTLE FURTHER IF YOU HAVE TO IN ORDER TO SEE ANOTHER DEALER!! More