Markham Mazda

Amazing new front like in the service department I recently went to Markham to get information on my Mazda 3 (brakes). While I was waiting in line both advisors were busy with customers. I was greete I recently went to Markham to get information on my Mazda 3 (brakes). While I was waiting in line both advisors were busy with customers. I was greeted with a nod, and one of us will be with u in a moment. While I waited I over head the convo the advisor Melissa was having. She was very knowledgable and took time to expain everything in detail and continued to cash the customer out. She was the same with me very patient. Even tho I did not get any work done that day, I over heard her mention to her pervious customer about the review. This is that kind of staff you want working for u! Deffff a 5 star More

great service center. They know how to take care of there customers. Very knowledgeable in repairing Mazda's. I recommend them. Quick, convenient. even shuttled me home an They know how to take care of there customers. Very knowledgeable in repairing Mazda's. I recommend them. Quick, convenient. even shuttled me home and wash my car. More

Great service at this dealership I've been having my Mazda 3 serviced here since new and I must say that they have been consistently good. Benson is now in the Parts Department but, w I've been having my Mazda 3 serviced here since new and I must say that they have been consistently good. Benson is now in the Parts Department but, when he was in service, he was knowledgeable and always tried to explain all service and repairs needed as clearly as possible. The free WiFi in the waiting area is great and I find that my is always returned to me on the time promised. Another great thing is that they call me after each and every service to ask if everything is ok and whether I have any concerns. Great job Markham Mazda! More

Thank you Markham Mazda and all the staffs Wow, I love Markham Mazda so much, really. Thanks Joshua for all the support and help. I got a really good deal on the CX-5. They have a very perfect Wow, I love Markham Mazda so much, really. Thanks Joshua for all the support and help. I got a really good deal on the CX-5. They have a very perfect customer services. Also, Alex An who is the manager of Markham Mazda gives me a lot of supports. Thanks all of the stuff from Markham Mazda to give me well services, and I hope Markham Mazda is going to be very achieved! More

WORST CUSTOMER SERVICE EVER I believe I get better customer service at McDonald's than this Mazda dealership. I probably wouldn't even give one star if I've option to do so. I w I believe I get better customer service at McDonald's than this Mazda dealership. I probably wouldn't even give one star if I've option to do so. I went to "SEE" a used car. Sales agent showed me one car and we took test drive. He didn't even had enough information what he is talking about. After test drive I informed him today I've one more appointment for test drive and he started insisting why wouldn't you buy this car if I give you a good deal. Even though I informed him more than two times I believe in having couple of options before I make final decision. If we go and see something it doesn't mean we've to buy it right? This sales agent need to understand you can not throw away few thousand dollars like a peanuts. I met sales agent JOSHUA ZHAN. He is very rude and impolite sales agent. We took test drive and before we leave dealership he gave us offer then when we came back after sometime and his offer went up almost twofold. I lost last bit of respect for him when he told me "YOU SHOULD GO TO OTHER DEALERSHIP AND BUY THAT CAR. IT MUST BE BETTER OPTION FOR YOU" He really need to improve customer service skills and calm his ego down while he talk to customer. Rejection and obligations are the part of sales. I'm glad I didn't made purchase over there and I'll never suggest this place to anyone. I will be sending email to their head office and thank them for their great hospitality. More

Satisfied Customer...!!! Check Engine light came on, in my Mazda 3...Took it to a friend who had a OBDI Code Reader, and turned out that the car had a bad thermostat that need Check Engine light came on, in my Mazda 3...Took it to a friend who had a OBDI Code Reader, and turned out that the car had a bad thermostat that needed to be replaced... Called all the Mazda Dealerships, Workshops and a few of the local mechanics...Based on their pricing of the labour & parts, decided to make an appointment and come in to Markham Mazda... Being punctual, I showed up about 10mins before the appointment...There wasn't anybody at either of the Service Desks, and John behind the glass room with labels Service & Parts called me in after I was looking around for a minute or two... I told him about the problem, what I had done to check the car, and the conversation I had with a gentleman on the phone while making the appointment...He said that he can fix the problem with a full & through diagnosis, but he'd rather not... Any dealership & most mechanics would rather diagnose the car, so I let him proceed with the Diagnosis...He asked me for the keys and the car's ownership, filled up a form, gave me back my ownership and asked me if I needed to be dropped off and picked up in their Courtesy Vehicle...I had an open schedule so he advised me to wait in their lounge and said it'll take 2hrs atleast... Now the lounge isn't what I'd call a lounge, a waiting area at best...But that's understandable being the fact that they're one of the smallest Mazda Dealerships in the GTA... But hey, they've got free wifi, so pop out your phone, tablet, notebook and do whatever you have to do to while away the time... John came back after an hour and told me they've found a broken Engine Mount during the diagnosis and advised that I replace it, even though I could drive a month or two with the broken part...I told him to change it... 2hrs later the girl at the service desk came in and advised me that the car is ready and that I'm good to go... Now for the hard part, the bill was more than twice the initial estimate given by the advisor on the phone...But that didn't include the diagnosis, and the Parts+Labour to fix the broken Engine Mount, so I let it go... I asked if I could inspect the car before I paid my bill, and they have me the keys to the car and the girl walked outside with me... It seemed like a job done well, and not worth haggling over the price...Btw, I'm not a very good haggler... I paid my bill, and left...And the car's been good since, touchwood...!!! P.S.: Labour is $105+Taxes for an hour... More

Great Customer Service It was time to say goodbye to my 2003 PT Cruiser. I spent quite a bit of time reviewing all the info on which new SUV to buy. Decided to go with It was time to say goodbye to my 2003 PT Cruiser. I spent quite a bit of time reviewing all the info on which new SUV to buy. Decided to go with a 2015 Mazda CX5 as the competition just doesn't compare. I went to five dealers in the GTA. I dealt with Alex An, Sales Manager with Markham Mazda and he was GREAT throughout the process. He knows the product and didn't give me any BS. The price he provided was better than any other dealer and he was true to his word in regard to delivery of my new Inca Red CX5. He even took care of purchasing my new license sticker and came in on his regular day off to ensure that I got my new vehicle before my week's holidays. Very much impressed. I will be taking my new SUV back to Markham Mazda for any required service. More

Satisfied customer Leased a new 3 from Shawn. He was easy to deal with and I believe I got a good price for the car. He was definitely knowledgeable about the car (unlik Leased a new 3 from Shawn. He was easy to deal with and I believe I got a good price for the car. He was definitely knowledgeable about the car (unlike lots of other dealers out there). More

2014 Mazda 3 is awesome I went in Monday afternoon planning to buy the new 2014 mazda 3 gs trim. Shawn let me test drive one and i liked the feel and ride of the car so i bo I went in Monday afternoon planning to buy the new 2014 mazda 3 gs trim. Shawn let me test drive one and i liked the feel and ride of the car so i bought it. We signed the paperwork, i was approved for a loan and the car was mine. Wednesday afternoon, I went in and picked up the car and I have no regrets at all. The newest generation of mazda personally are the best looking ones to date. More

On Jan 20, 2014, I contacted a representative of Markham Mazda (Lino) regarding the purchase of a 2013 Mazda3 Sport GX Mica Red hatchback (convenience package included) with a total price of $19,739.97. Mazda (Lino) regarding the purchase of a 2013 Mazda3 Sport GX Mica Red hatchback (convenience package included) with a total price of $19,739.97. Lino stated that the car was available and in order to make the deal official, he transferred me to Joey, who proceeded to obtain my American Express card information (including the number and security code) as well as my Driver's License information. It was promised that with this information, I would be able to sign the necessary paperwork the following morning. The next morning, Jan 21/14, I made my way to Markham Mazda (5426 Highway 7 E), only to discover that the car was sold. It is utterly unprofessional to obtain sensitive information (driver's license and credit card) and not follow through with the deal. I am very disappointed and cannot not trust Mazda dealerships anymore. I even had to cancel my Credit Card as I now doubt the intention of collecting such information without selling the car to me as promised. Mazda cars are very well-constructed cars with excellent features. It is unfortunate that dealerships such as Markham Mazda are a hindrance to me obtaining a car with such a high consumer satisfaction. I hope you can use this information to improve business practices at Mazda dealerships, so that others do not experience the disappointment that I have experienced. More