Markham Mazda

I was in this dealership last week and order a new vehicle, Jerry explain everything to me with regards all my option very happy with my experience with the purchase. vehicle, Jerry explain everything to me with regards all my option very happy with my experience with the purchase. More

Look elsewhere if you want professional and competent after sales service. No one at the dealership appears to know what steps to follow for symtech related claims and Jerry in particular doesn't value y after sales service. No one at the dealership appears to know what steps to follow for symtech related claims and Jerry in particular doesn't value your time. More

Don’t go to this dealership unless you have no other choice. My dad was Working with Louis and he was going to take advantage of my dad with all these bogus extra charges. It wasn’t until I step in did choice. My dad was Working with Louis and he was going to take advantage of my dad with all these bogus extra charges. It wasn’t until I step in did those charges disappeared and when I started asking questions about the pricing did he become very evasive and condescending. Unfortunately they had the only colour and model available so I had no choice but to buy from them Pay careful attention with their finance department. They don’t know the details and terms of their own promotions so read the contract. Don’t take their 5 second explanation of what each section is about. More

Real bad experience. DO NOT TRUST THE FINANCE DEPARTMENT. Do not sign anything unless you have verified the charges with Mazda Canada (Head Office) first. Do not sign anything unless you have verified the charges with Mazda Canada (Head Office) first. More

Very Professional, very helpful. I’m very satisfied with the service. Thank you Jerry Chua, (sales manager) Anson, Annie and Yagnesh. I would highly recommend their services. the service. Thank you Jerry Chua, (sales manager) Anson, Annie and Yagnesh. I would highly recommend their services. More

This has got to be the worst experience I have ever experienced at a dealership. I felt like I was going through trial and errors when I go here. Different responses from different people from differen experienced at a dealership. I felt like I was going through trial and errors when I go here. Different responses from different people from different departments. There is an inherent structural and organization problem with the dealership team. Each department looking for ways to make a quick buck. Fleecing customers with bogus charges that are astronomically higher than luxury brands. This is a place where you can expect extra charges for bad service. If you want the worst experience, Markham Mazda is the place for you. I would strongly advise people to talk caution with this dealership. Words alone cannot express disappointment. I only hope to caution others thinking of coming here. More

I had the pleasure of meeting and dealing with Shantel and Jim at the service department at Markham Mazda. I cannot express the gratitude and appreciation I have for all of their help, support, and most and Jim at the service department at Markham Mazda. I cannot express the gratitude and appreciation I have for all of their help, support, and most of all, honesty. I was ready to give up on my little Mazda 3 that I love driving but they made everything that was going wrong, right again. Thank you so much for your help.....you are by far THE BEST Service Department that I have ever dealt with at a dealership. I would 100% recommend these guys! Thanks again! Alice (a very happy Mazda owner!) More

Terrible My step son bought a used Hyundai from them in October. Used Summer tires were part of the contract, as it came with Winter tires. They said "don't wo My step son bought a used Hyundai from them in October. Used Summer tires were part of the contract, as it came with Winter tires. They said "don't worry, they will be used but they will be good and pass safety". Finally got the Summer tires last week, balding and one is cracked. They said too bad, contract has been fulfilled. DON'T SHOP HERE More

Great customer services I brought my 2019 Mazda 3 to the dealership for a Safety Brake system recall and the whole process was completed smoothly..Melissa at the reception pr I brought my 2019 Mazda 3 to the dealership for a Safety Brake system recall and the whole process was completed smoothly..Melissa at the reception provided me with the estimated time of 1.5 hours and the job was done in 75 minutes and she informed me immediately to avoid wasting my time. It was not the first time I was being served by Melissa for other small jobs under the warranty and each time she was very polite and always keep me updated of the work status. I am very pleased with the service of the dealership especially the professionalism of Melissa. Michael More

"Excellent understanding of Customer Service" Melissa Bell-This employee give me a sense of ownership and makes me feel that I am part of the organization. She has a personal warmth and suggests m Melissa Bell-This employee give me a sense of ownership and makes me feel that I am part of the organization. She has a personal warmth and suggests meaningful repairs needed for my car. Has a good sense of humor. Six years ago, I purchased my Mazda CX-5 and I am pleased wit the services rendered. Thanks to Melissa, Jim Vela and the other employees. More