Markham INFINITI

Used to be good I have come here for 3 years. After the ownership change a year ago, all service personnel have left. They were the reason I came here. You did not fe I have come here for 3 years. After the ownership change a year ago, all service personnel have left. They were the reason I came here. You did not feel like you were being scammed into unnecessary repairs. It now feels shady and unprofessional. I need to find a new place. More

Terrible after sales service Where to start, terrible experience from start to finish but had to stay the course due to the specific vehicle I needed. Numbers were incorrect, fina Where to start, terrible experience from start to finish but had to stay the course due to the specific vehicle I needed. Numbers were incorrect, finance paperwork a mess, after sales service non-existent. Reel you in until signature and then don't care once you've bought. Shame as I was expecting a higher level of service and integrity from a Infiniti store. More

Just Excellent (5 Star) Markham Infiniti dealership was top notch! Rebecca went above and beyond to make sure I purchased the vehicle I was most comfortable with. She gave me Markham Infiniti dealership was top notch! Rebecca went above and beyond to make sure I purchased the vehicle I was most comfortable with. She gave me suggestions and advice about the BMW X3 that I was interested on, but was in no way pushy what-so-ever. After I decided on the BMW, the process was absolutely painless, quick and professional. I felt like family by the end of the whole process! I would recommend Rebecca (Rebecca@markhamInfiniti.com) to anyone who is looking for a new or used vehicle. More

bought my q50 today Got the price, went to two other dealerships and they couldn't get the same price as markham infiniti so I went back. Aman was a pleasure to deal with Got the price, went to two other dealerships and they couldn't get the same price as markham infiniti so I went back. Aman was a pleasure to deal with and he went out of his way to include winter mats in the deal as well. Really appreciated his help! Would definitely recommend it. More

Thank you every one GP, Pele, Vik, Djufri..!! Great service in this location, GP is very patient and knowledgeable, I'm very happy that I purchased my dream car Q60 here. Thank you every one, Pele Great service in this location, GP is very patient and knowledgeable, I'm very happy that I purchased my dream car Q60 here. Thank you every one, Pele, Vik, Djufri..!! More

Simply the best! The new management is truly very professional and customer care oriented. Great people! Great service! Great price! 5 Stars! I recommend this dealersh The new management is truly very professional and customer care oriented. Great people! Great service! Great price! 5 Stars! I recommend this dealership if you are looking for a Infiniti. More

Markham Infiniti - Dishonest sales department Our experience with Markham Infiniti went from good to bad and here is why. We used to have a leased QX50 with a different dealership, as the lease Our experience with Markham Infiniti went from good to bad and here is why. We used to have a leased QX50 with a different dealership, as the lease was nearing its end Markham Infiniti sent us some marketing material. Since our experience with their service department was pleasant in the past few years, we decided to book an appointment with them. The sales rep was aware of the lease and we have asked specifically do we need to pay for anything regarding the lease and he said Markham Infiniti is going to take care of the lease and there will be nothing for us to worry about. He even took the key and inspected the car. We went ahead and purchased a Q50 3.0 with them, the sales process was fine and we got our new car the next week. Unfortunately, our experience went from good to xxxx one month later. A month later, we received a liability statement from Infiniti Financial Service because of some damage and excessive mileage. We reached out to our sales rep immediately and after a week of “I will get back to you” he told us he got fired and could no longer help us with this matter. During that time, we also reach out to Financial Service ourselves and they reduced the amount and extended the grace period. We went through all these by ourselves without any assistance from Markham Infiniti. After the sales rep got fired we reached out to the New Car Sales Manager but we were just being bounced between the dealership and Financial Service. We had no choice but to settle the amount because we didn’t want anything bad happen to our credit score. We felt like we were tricked by Markham Infiniti into buying a car. A business’s integrity can only be truly tested when something bad happen and what we learnt about Markham Infiniti are: 1) They don’t honor the promise made by their sales rep 2) The don’t own up to their mistake 3) They don’t care about customer experience once the sales is made. Markham Infiniti does not deserve a good review and we will not recommend Markham Infiniti to anyone. More

Airbag recall handled beautifully In July 2017 We were on a long road trip with our US car when we received notice of the airbag recall. The Parts guy, Tarin (I think) went out of his In July 2017 We were on a long road trip with our US car when we received notice of the airbag recall. The Parts guy, Tarin (I think) went out of his way to confirm the correct part. Jessica Prazeres and others in the service department could not have been nicer or more professional...we were in and out in no time and I did not have to sit in the back seat on a 10,000 kilometer road trip. Thanks you!!!! More