Markham INFINITI

End result, satisfied customer Satisfied with customer service after returning the car for a more thorough and detailed cleaning of the interior, mainly the trunk to remove the fowl Satisfied with customer service after returning the car for a more thorough and detailed cleaning of the interior, mainly the trunk to remove the fowl smell, for my used Honda Civic. Happy with the car purchase, good deal. A special thanks to Yhama for his understanding and patience, professionalism, and great customer service. Would recommend this dealership to friends and family. More

Very poor service by sales staff I signed a lease agreement for a new QX60 with David Huang and was talked into purchasing a set of winter floor mats. No problems this far. Once I rec I signed a lease agreement for a new QX60 with David Huang and was talked into purchasing a set of winter floor mats. No problems this far. Once I received the car a few days later I noticed that the floor mats were missing, David or nobody else seemed to even remember about these until I brought it up and was told they are out of stock and they should be here next week and I will be the first person they call. I decided no big deal, I can wait a few days so waited a week but never heard back from David or the dealership. Sent them an email to ask about them and received a simple reply "They should be here this week and I will call you." Sent David another email few days later asking about them again since the week was coming to an end and I still hadn't heard back and he replies now "next week". This went on for about a month until David decided that the best way to handle this situation was to just avoid replying to me and perhaps pretend that I wasn't there. I had to finally resort to sending him a daily email before he finally responded with: "We asked, the answer was “NEXT WEEK”, so what can I do to make it more clear that there isn’t a firm date. But as I said, I always keep you on the list. If the mats arrive in the morning, you will receive my call in the afternoon. Client satisfaction has always been me and my dealer’s priority, but situation happens we also need our clients to be patience and work with us." By this time I was clearly frustrated by the very poor customer service I was getting from David, this guy seemed to think it was somehow my fault that the mats were out of stock, when my point was I had been charged close to $500 for a something which they did not have and had no idea when they will arrive. Finally their parts manager Leon got involved and rather than ignoring me or trying to reply in all caps handled the situation professionally by apologizing for the delay and giving me an update of what they were doing to resolve it. Within 2 or 3 days of Leon getting involved I had my mats. I understand that sometimes stuff happens that may be out of the control of the sales people and don't necessarily blame David or the dealer for the mats being out of stock. But how this situation was handled was unacceptable. If something happens rather than yelling at your clients or ignoring their emails it is the dealership and ultimately the sales person's obligation to follow up with their clients and keep them updated. Overall I give David was terrible don't go to him, he has no idea how to treat a client, he has much to learn. Leon on the other hand was very professional and a delight to deal with. More

Appraisal staff don't have quality and knowledge to apprais I have more than doubled $ for my 2007 BMW X3.very poor Appraisal.i got more than double from other dealers buy new car ,k I have more than doubled $ for my 2007 BMW X3.very poor Appraisal.i got more than double from other dealers buy new car ,k More

FRAUDULENT ACTIVITY AT MARKHAM INFINITI It goes well beyond bad customer service, this dealership is literally a bunch of fraudsters. I bought a canadian Q60 knowing that I'm moving back her It goes well beyond bad customer service, this dealership is literally a bunch of fraudsters. I bought a canadian Q60 knowing that I'm moving back here, just to find that the miles were almost quadrupled. IT WAS ONLY SERVICED AT THIS ONE DEALERSHIP. If you have EVER purchased a car from Markham Infiniti do yourself a favour and get a carproof. SHADY CROOKS! More

Great customer service, I am very happy!!! Excellent work Although you see a lot of negative news in the forum, I do have the same feeling about 6 weeks ago with the first time visit, and even after I left th Although you see a lot of negative news in the forum, I do have the same feeling about 6 weeks ago with the first time visit, and even after I left the dealership, I would say forget it... "what kind of dealership is that". Then I have been visited different Infiniti dealerships, either they are not follow up or Sales people are not honest. Until I got an online quotation from Business Development Manager Cassandra.... everything is changed. she is great, patience and will to answer everything via email or call. Because of her, the deal is back to this dealership. I made the deal in 15 mins. Once again, no matter how many bad comments on this dealership; but I don't agree and highly recommend to this Markham Infiniti. Keep up the good work. More

STAY AWAY from them esp this dealership - CROOKS!!!!! Honestly, take your money else where, go buy a merc, bmw, whatever have you, but not an infiniti. They don't even have their own body shop here for cr Honestly, take your money else where, go buy a merc, bmw, whatever have you, but not an infiniti. They don't even have their own body shop here for crying out loud!! had my car repaired in one of the pref shop, they did a HORRIBLE job. VIN stickers missing, manual key lock tempered with now no longer works with my manual key.. clearly i wasn't going to take my car back to that shop, i complained when infiniti called me back to see how the "after service went", but they didn't do anything about it other than "sorry to hear about your bad experience". I went in person to talk to the service manager, and asked infiniti to take ownership of the whole ordeal and all i got was "sorry, too bad so sad." Went to complain to head office Infiniti Canada "another, too bad so sad, deal with it your own". Is this really a response you expect from a company the size of Infiniti? Do you really want to deal with a company who would just brush you off like you don't matter at all? No ownership of responsibility. Been a loyal customer for 10+ years, between my family and I purchased 4 vehicles from them. And this is what you get. "Sorry , TOO BAD SO SAD"? WOW. I can guarantee you my next purchase will not be an infiniti. if i can give it ZERO stars I would. Horrible. More

Please read this, Markham Infiniti Went there last week with a friend for an issue with his purchase of a Q50 at Markham Infiniti. Salesperson named Jason Cheng. I have personally purch Went there last week with a friend for an issue with his purchase of a Q50 at Markham Infiniti. Salesperson named Jason Cheng. I have personally purchased couple vehicles from various dealerships across Ontario and I can say that he was one of the worst salesperson I have ever met. I would give 0 stars out of 5 if possible. Not rating Quality of Work/Price as they are inapplicable. The story began when my friend signed a bill of sale for the Q50 about 2 weeks ago with VIN# stated and deposit made, but Jason as a professional salesperson never gave my friend his copy of the bill of sale (he was only given a POS receipt of the deposit that day) Excited about his first vehicle, my friend then arranged everything including parking/insurance etc. in the following week, he never knew what was coming. On the day of delivery, he got a phone call from Jason and was told that Markham Infiniti had sold that particular vehicle to someone else. My friend was shocked when he heard that over the phone, moreover, Jason hung up on him after telling him he only got two choices: either go there to get the deposit or wait for another car. So, last weekend we went to the dealership to sort things out with Jason, but the first sentence that came out of his mouth was "stay away from my desk, don't come into my showroom". STRAIGHT-OUT-RUDE!!! As a customer, especially a first time customer at this dealership I had every right to not only walk into a showroom but also talk to anyone working there. We demanded him to give my friend a copy of the bill of sale as an evidence of what happened, he then took the paper to the main showroom on the other side to make a photocopy, then he told us again not to"come into the showroom but wait outside" as he "doesn't want to see us there". I couldn't believe that was the words of a professional salesperson to his customer. Jason was the one who breached the contract, he was the one that betrayed the trust of his customers, and he was the one that kept treating his customers like SHIT when he was supposed to solve this mess. So he took my friend's credit card, went to process the refund and gave the card and the proof to the receptionist, and told her loudly "GIVE THESE BACK TO THEM AND TELL THEM TO GET OUT, DON'T TALK TO THEM". Never felt so insulted in my life, but I managed to walk away from that on the day, so I wrote the story here to let everyone who's reading this know, if you want to do business with a professional who's going to keep his promise and show his customer respects, STAY AWAY. More

Excellent service provided by Jason Cheng Excellent experience at Infiniti Markham. Jason is a thorough professional. We picked up our car in 3 business days. We would highly recommend this de Excellent experience at Infiniti Markham. Jason is a thorough professional. We picked up our car in 3 business days. We would highly recommend this dealership store More

BUYER BEWARE!!! I Purchased a used EX35 crossover by the Presidents Son-Manager-Bill Williams >>>> I was at a very low point in my life and was going through a divor I Purchased a used EX35 crossover by the Presidents Son-Manager-Bill Williams >>>> I was at a very low point in my life and was going through a divorce. I was talked into selling my 6 month new Toyota Corolla -fully loaded -even brand new snow tires and rims-sun roof, heated seats and even extended warranty!!! Custom order-Solid White!! 2012 I was given the black book value" for a $10,000 -I paid over $20,000 I was told that If I used it as a trade in; that when ever my daughter came home from University she could use one of their loaner cars to get back and forth to work and to get around on weekends and when needed. As a bonus I could use the his sporty convertible for a weekend!! ----I CALLED THREE TIMES AND WAS GIVEN A EXCUSE AND IT NEVER EVER HAPPENED!!! LIES!!!!! while paying full asking price for the USED crossover - IT barely PASSED THE SAFETY TEST. (finding out after the fact) I was then offered to Purchase some "really good" snow tries and rims which i paid $1,000 cash for. --They almost did not make it through the one winter! --"very unsafe" Then lastly, after the first month i was in a possession to buy out the lease. After dropping off a check for full payment, I received a call from the head finance office with a couple months looking for my check!! I called over to the Mgr. - Bill and was told he would look into it. Well after calling at least 10 times and "three months" of back and forth my check was finally found!!! oh, did i mention that i was a Real Estate Realtor and was sold a cross over with out a Navigator!!! --I trusted him--- After all, this was the second car purchase there within two and half year window and thought I would of been given the Royal Treatment not the Toilet Treatment. I would Never Ever Recommend this dealership to any of my friends or family. More

Oil change time is due!!!! Decided to get my oil change done. I was "advised" to call and book before going but I decided to just walk-in because that is how I always do it when I had my old car. After dri done. I was "advised" to call and book before going but I decided to just walk-in because that is how I always do it when I had my old car. After driving into the drive-thru, I was greeted by the service receptionist, she took my keys and introduced me to my service advisor Jason. He took down some information from me, told me the price and showed me to the waiting lounge where fresh coffee was served. When the whole process was done which took half an hour, my car was given a courtesy car wash and waiting for me in the drive-thru ready to go. More