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Mark Wilson's Better Used Cars
Guelph, ON
1,856 Reviews
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1,856 Reviews of Mark Wilson's Better Used Cars
September 16, 2015
Purchased sight unseen. I wanted a Ford edge but being the fact that we live in Oshawa (GM territory) they are pretty much non existent here. I googled used Ford edges and M I wanted a Ford edge but being the fact that we live in Oshawa (GM territory) they are pretty much non existent here. I googled used Ford edges and Mark wilsons came up. I found my edge right away and knew it was the one. There were plenty of pictures to view it. Immediately we called to set up the purchase. Due to a death in the family we were unable to see it immediately and had to wait for a couple of weeks. When we did go to pick up our purchase it was beautiful. It was just as promised. We were completely satisfied with the vehicle as well as the service we received. I absolutely made the right choice and even without first seeing the vehicle it was the right one for me. I would recommend this dealership without hesitation. More
by FeelingTheEdge
Employees Worked With
Sohail Khan
September 15, 2015
horrible experience Mark Wilsons was the worst experience I've ever had. This was my fourth vehicle purchase and by far the worst. If I could give the vehicle back I woul Mark Wilsons was the worst experience I've ever had. This was my fourth vehicle purchase and by far the worst. If I could give the vehicle back I would, looking at it is a constant reminder of how horrible of an experience I had. When I showed up to my appointment nobody really knew who I was. Then I was given a empty folder that they apologized for not having any pamphlets available. Then without a sales rep or any info on the vehicle besides what I read online I took it for a test drive. Did I mention no one walked me out they pointed where it was and my wife and I went from there. When we came back the sales rep we had the appointment with was not available so they gave us another one who had no idea who we were. While the guy we had the appointment with was sitting in the front. We did an online pre booking and pre-approval but the sales rep had no idea and sent us to the financial office. The lady in the financial office had no idea who we were either no one was prepared for us even though we pre booked and pre-approved ourselves. we weren't real impressed with them but we were with the vehicle so we went ahead. Big mistake!!! I signed the contract got the vehicle had it a week and a little then all my references and wife get a call saying I need to come in and resign a new contract or they're sending a tow truck to my home to repo the van. She claims she called for two weeks but I have my phone records and I came to the office three days after she called. The only reason it was three days is because I was working at a cottage outside of Huntsville where I had to drive an hour to get a reception. She actually told my references that she thought we skipped town and she was sending a tow truck to our house to repo the van. Which as you can imagine was pretty embarrassing. Still I bit my tongue drove 3 hours to Guelph signed the new contract then drove 3 hours back to work. Then I got another call I had to sign another document immediately. So again I drove back. Then thinking it was finally over, my wife and I raising three kids did our budget to squeeze our new payments in. We based them on the second contract that was so important that they were telling our friends and family they would repo the van. Well surprise that contract was just in case the first one didn't work. So our first payment just bounced because we based it on the second contract which came out September 25 but because it actually went by the first contract it came out September 14. Worst dealership I've ever dealt with and I will never recommend them and I am going to find any way possible to tell my story. Did I mention when I tried to figure this out because I thought the bank made a mistake no one at Mark Wilsons called me or the bank back after I had called four times. Also the bank called them and had the same response none. Even the bank was confused because I took a picture of the contract and sent it to them. the bank apologized for the confusion but Mark Wilsons rep said I don't know what you expect we went by the first contract the second was back up someone should have explained that. Guess what no one did and no one even so much as said sorry!! More
by unhappyone
Employees Worked With
liz
September 14, 2015
Terrific service I am a single mom, and this was a difficult decision. My Jeep Liberty had reached the end of its life span and I spotted the Honda CRV on the website I am a single mom, and this was a difficult decision. My Jeep Liberty had reached the end of its life span and I spotted the Honda CRV on the website....it was love at first sight. lol I purchased the vehicle in January and have had nothing but great service (oil changes) for the group. Very friendly and helpful. Thanks for making this experience a great one!! More
by tucker123
Employees Worked With
Michael Fonseca
September 11, 2015
trade was more then expected after shopping at many different used car dealers in Toronto I ended going back to Wilson`s all the way to Guelph to do my business. It is a little o after shopping at many different used car dealers in Toronto I ended going back to Wilson`s all the way to Guelph to do my business. It is a little out the way but the trip is worth it because the vehicles that they sell are very clean low milers which is a good thing. More
by derekbonnelle
Verified CustomerEmployees Worked With
Shari Macquarrie, Karl Clarey
September 11, 2015
Excellent Service! Karl was very thorough and knowledgeable and treated us right. He was honest on the price and was helpful to get the deal done. We had been looking fo Karl was very thorough and knowledgeable and treated us right. He was honest on the price and was helpful to get the deal done. We had been looking for quite some time. Thank you Karl! More
by dkholwell
Employees Worked With
Karl Clarey
September 10, 2015
A difficult decision made painlessly:) I knew the time was coming to shop for a vehicle but as a single mom was dreading the whole process. I was able to browse without pressure and my sal I knew the time was coming to shop for a vehicle but as a single mom was dreading the whole process. I was able to browse without pressure and my salesperson Miguel Juan was friendly, professional and very knowledgeable from beginning to end. Liz was amazing with the financial details and the whole process came together effortlessly with no hassle or stress. I would not hesitate to recommend Mark Wilsons(especially Miguel) to any of my family or friends. My daughter and I are very happy with our choice. More
by jewls99
Employees Worked With
Elizabeth McDonald, miguel juan
September 09, 2015
Subaru I was looking for I was looking for this model and Wilson's had the best selection in Ontario. All the cars I looked at were excellent, the hardest part was choosing w I was looking for this model and Wilson's had the best selection in Ontario. All the cars I looked at were excellent, the hardest part was choosing which one! More
by richard5
Employees Worked With
miguel juan
September 08, 2015
2011 Nissan Rogue We purchased this vehicle in April 2015 & have loved driving it to United States as well as numerous locations in Ontario & have found the mileage we We purchased this vehicle in April 2015 & have loved driving it to United States as well as numerous locations in Ontario & have found the mileage we get is awesome. More
by The Dickinsons'
Employees Worked With
Rod Sider
September 06, 2015
Great value What I appreciated most from Ron Harris was his no pressure approach when it came to selling the truck I bought. To me thats what seperates Wilson's u What I appreciated most from Ron Harris was his no pressure approach when it came to selling the truck I bought. To me thats what seperates Wilson's used cars from other dealerships. It made the stress of buying a new vehicle very relaxed and welcoming. On top of that I'm very satisfied with the truck I bought. Ron went above and beyond in making sure that my experience and satisfaction was first-class. He took care of any questions I had along with getting me extra keys and faubs for the vehicle. Overall I'm very happy and would recommend Wilson's Better used cars and Ron Harris to anyone More
by EricR
Employees Worked With
Deneen , Ron Harris
September 06, 2015
Easiest experience when buying a car I have bought all my vehicles at Mark Wilson's . Easiest process ever ! Even having not so perfect credit . I got myself a reliable , fair priced vehi I have bought all my vehicles at Mark Wilson's . Easiest process ever ! Even having not so perfect credit . I got myself a reliable , fair priced vehicle . And interest rate was much better than I expected . Deneen in finance made it so simple ! No money down ,great finance rate . Great car ! Will always reccomend and take my business to Wilson's ! More
by D73
Employees Worked With
Deneen
