Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Maple Ridge Volkswagen
Pitt Meadows, BC
1,580 Reviews
Ask any Volkswagen owner and they will tell you that driving a Volkswagen is like nothing else on the market. From the very first time you drive down the road, you will be a part of a family the VW family.
Here at Maple Ridge Volkswagen, we are just as passionate about our VW's as you are. It is the little things that make us different, like making sure that everyone that we hire is as crazy about these cars as you are. All of our service technicians treat your car as if it was their very own they are working on.
The sales process is also a little different with at Volkswagen. It's more like you are accepting a new member into your family. On the day you come to pick up your new Volkswagen, remember to bring your whole family (including your furry friends!). Take photos and be ready for a fun day.
You will start to notice that other Volkswagen owners will flash their lights in a friendly "Hello" as they drive by.
Remember that we also sell Volkswagen accessories. So whether it is a Touareg, Jetta, Golf, GTI, Passat, Tiguan or Routan, we can deck both you and your Volkswagen out in some really cool gear.
Come visit us and see why we truly believe that Maple Ridge Volkswagen should be your only stop for both sales and service.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:30 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,580 reviews
November 27, 2015
Ben R is a unique person in the world of car sales. He made me feel like he wanted to get to know me, and cared about what I was spending my money on. need is a unique person in the world of car sales. He made me feel like he wanted to get to know me, and cared about what I was spending my money on. needless to say I was introduced to most members of the sales staff by Ben during my time at the store! XD Thank you for your help I love my new car! More
by veryhappyclient
Employees Worked With
Scott Rainone
November 27, 2015
very positive experience Have always been very apprehensive when vehicle shopping and especially at dealerships, after many bad experiences in the past. My experience at mapl Have always been very apprehensive when vehicle shopping and especially at dealerships, after many bad experiences in the past. My experience at maple ridge volkswagen early this month was nothing but positive! The sales rep was very knowledgeable, laid back, and funny. I was able to have all of my questions answered and all of my buying needs met. Love love love my new Tiguan and would recommend this dealership and especially Ben in sales! Thank you! More
by Ashxox.
Employees Worked With
Ben Rafaoui
November 27, 2015
Calming and friendly environment I gave 5 stars because when I bought my Volkswagen golf last week Ben was just so knowledgable and friendly! He really is a great asset to maple ridge I gave 5 stars because when I bought my Volkswagen golf last week Ben was just so knowledgable and friendly! He really is a great asset to maple ridge Volkswagen! More
by Meowza
Employees Worked With
Ben Rafaoui
November 27, 2015
Helpful and knowledgeable team at VW Maple Ridge We went to a few dealerships in the Ridge and Ben at VW and the vehicle we ended up purchasing were top of the line. We went to a few dealerships in the Ridge and Ben at VW and the vehicle we ended up purchasing were top of the line. More
by Anne
Employees Worked With
Ben Si, Ben Rafaoui
November 27, 2015
Fantastic Consistent Service I have purchased multiple vehicles from Maple Ridge Volkswagen and I would recommend their sales and service teams to anyone interested in a future pu I have purchased multiple vehicles from Maple Ridge Volkswagen and I would recommend their sales and service teams to anyone interested in a future purchase! More
by Curt Stewart
Employees Worked With
Other Employees :
Lorne Ross, Adam Walker, David Procknow
November 27, 2015
fantastic service and experience I just bought my first car from a dealership and let me tell you, I couldn't have been more impressed with the professional and friendly service that I just bought my first car from a dealership and let me tell you, I couldn't have been more impressed with the professional and friendly service that I got from Ben. I'll admit, I've never had the best impression about dealerships or car salesman in general and I hadn't intended on purchasing my new Jetta from maple ridge VW rather I was there just to check out the different cars that I was interested IN. That was until I met Ben. His outstanding proffesionalism, friendly service and knowledgable advice combined with his non pushy style made me feel. Totally comfortable and taken care of. I drove off in a new Jetta and couldn't be more pleased. I will deinately reccomend that all my family or friends come see Ben at MR VW the next time they are in the market for anew car. More
by vancityVW604
Employees Worked With
Ben Rafaoui
November 27, 2015
Just dopped in to have a look My first visit to Maple Ridge VW turned into a pleasant experience. I wasn't really looking to buy but simply dropped in to have a look at a luxury c My first visit to Maple Ridge VW turned into a pleasant experience. I wasn't really looking to buy but simply dropped in to have a look at a luxury car I spotted on their lot. Will Touch was very helpful showing me all the features, answered all my questions, provided a clean car for my test drive. Along with Chris Masse, Will was able to close the deal that made all parties happy. We had a couple of issues that were promptly looked after. Maple Ridge VW made car buying easy. Dave M More
by Dave M.
Employees Worked With
Chris Masse, Ben Si, Scott Rainone, William Touch
November 26, 2015
Friendly service and a great price. I was very pleased with my buying experience with Mapleridge Volkswagen. They were recommended to me by a friend at work and my salesman David Prockn I was very pleased with my buying experience with Mapleridge Volkswagen. They were recommended to me by a friend at work and my salesman David Procknow found me the vehicle I was looking for at the price I wanted. I will not hesitate to recommend the dealership to friends and family. I will also be looking to make future purchSes of vehicles from Mapleridge Volkswagen. More
by Richard Van Der Werff
Employees Worked With
Chris Masse, David Procknow, Scott Rainone
November 26, 2015
Extremely poor customer service. In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which were very rusted out. Rather than call me and warn me that my control arms were too rusty to remove (as they had unsuccessfully attempted to remove them with heat and lubricant so they were aware that they were going to have to break them), they decided to break one off and then called me asking permission to break the other one off, as my truck is up on the hoist and undriveable until they do so. They basically held my truck hostage until I gave my permission and then proceeded to bill me for their mess up. They charged me for the replacement of both control arms. I went in for a $150 (deductible) repair and was handed a bill for over $2,200. I expected to pay for the second control arm, and said that we should half the bill, they did not agree. They didn't call me and warn me about the rusty control arms and if they had, I would have asked them to hold off on the ball joints so I could save to replace the control arms first, as the ball joints weren't even an urgent matter. Chris Thimer dealt with this situation very poorly and didn't see how they could have done anything differently. I emailed the General Manager, Lorne Ross, twice regarding the situation and never heard back. Jessica Smith, however, is lovely to deal with and had excellent customer service. Her hands were tied in the situation. She was very empathetic yet professional. More
by Unhappy Customer
November 26, 2015
Comfortable and easy. I have purchased 2 automobiles from Dave and the team at Maple Ridge Volkswagen and have had nothing but good experiences both times. Very easy and pr I have purchased 2 automobiles from Dave and the team at Maple Ridge Volkswagen and have had nothing but good experiences both times. Very easy and professional to work with. I am now a lifelong customer! More
by Konrad
Employees Worked With
David Procknow, Scott Rainone
