Maple Ridge Volkswagen

Great experience. Charles and Rob were great to deal with. Happy with our purchase and the experience we had with both sales reps. Would definitely recommend this deale Charles and Rob were great to deal with. Happy with our purchase and the experience we had with both sales reps. Would definitely recommend this dealership! More

Blake was awesome! Love my CC I had a amazing experience, my salesman Blake helped my find my Passat CC, he listened to all my questions and needs and was actually able to get me a I had a amazing experience, my salesman Blake helped my find my Passat CC, he listened to all my questions and needs and was actually able to get me a better deal than I had thought!! Both sales and service has done a great job taking care of me and my car. Overall very very happy with Maple Ridge Volkswagen and would absolutely recommend anyone to go see Blake for all their car needs. More

Never Trust the promises Never trust the promises. When I bought the new VW Jetta from them in Oct 2016, they promised a $400 service credit as a part of the deal. They had it Never trust the promises. When I bought the new VW Jetta from them in Oct 2016, they promised a $400 service credit as a part of the deal. They had it in writing. But never gave me a copy. Now they do not honor their promise. Repeated visits, emails complaints.. Do not even care to respond. Lesson learned.: Even if you have in writing on any deal get a signed copy of it from them in your custody. More

Charles was awesome! We went in looking for a Passat lease and We met Charles. He was very helpful and knowledgeable; we never felt pressured into anything. I would recomm We went in looking for a Passat lease and We met Charles. He was very helpful and knowledgeable; we never felt pressured into anything. I would recommend this Dealer and Charles to anybody, he is a real professional. Thank you for an excellent purchasing experience. More

Awesome sales person and dealership Amazing experience dealing with Charles Tomozer, our sales representative and the whole team from Maple Ridge Volkswagen. Genuine and customer focused Amazing experience dealing with Charles Tomozer, our sales representative and the whole team from Maple Ridge Volkswagen. Genuine and customer focused this is a great dealership to purchase your Volkswagen cars.. Thank you for everything. More

Satisfied Good experience.. satisfied... got good price . Uncle Ben is awesome personality... He gave me best scheme. Overall staff is nice. GM is personally in Good experience.. satisfied... got good price . Uncle Ben is awesome personality... He gave me best scheme. Overall staff is nice. GM is personally involved in sales. More

Great experience I just bought my new Audi A5 from Maple Ridge VW, and I bought my Volkswagen Golf GTI last year, both times Geoff was really helpful and gave us a smo I just bought my new Audi A5 from Maple Ridge VW, and I bought my Volkswagen Golf GTI last year, both times Geoff was really helpful and gave us a smooth, fast and easy experience! Great guy! More

Horrible service Completely tricked into buying a new car from VW maple ridge thanks to the clean diesel rules. Was told by the car dealers that it would be a very eas Completely tricked into buying a new car from VW maple ridge thanks to the clean diesel rules. Was told by the car dealers that it would be a very easy and seamless process. Purchased the car in April to replace the car they said would be a huge hassle to us. Signed the opera to the new car expecting to receive our pay out in a few weeks like we were ensured by the dealers. WRONG! It's now July and we are currently paying for two car loans. They tricked us, manipulated us, breeched our confidentially by tracking us down personally on Facebook to contact us, and have refused to call us back despite us calling them to see what's going on. DON'T fall for their trap. They're sitting pretty with two car purchased by us and we are screwed paying for two cars. xxxxxxxx. More

Not the most pleasant experience My experience with Maple Ridge dealership starts with the very day I bought a diesel 2012 Passat. After finalizing the contract with the usual back an My experience with Maple Ridge dealership starts with the very day I bought a diesel 2012 Passat. After finalizing the contract with the usual back and forward from me to the manager to "approve" a lower monthly payment, I was giving the car but no signed contract. They told me will take few days for that , so I was waiting 2 days without knowing if we have an agreement or not. When went back to ask about a signed contract I was just refused on the ground that there is no person available to sign it ... Eventually 3 days later I had the contract signed. Anyway that passed. Services: If you're lucky and your car has no issues, you're set, but if you have an issue for instance with the headlights as I had, they will assure you is fixed and you'll find out at 2AM in the night that you actually don't have lights at all.. This can happen to anyone I said, but turned out there will be more to come. Another instance I went because the car had a bad shacking while speeding. They pointed that it could be the alignment (I paid for it), then after not being solved they said it might be one of the bearings (replaced as well –not paid – under warranty) then it might be the tires. They were right last time, after I replaced the tires no shaking anymore. But could been that tires were not the case and I would paid in vain new tires. Let alone the time I spent on this issue.. Few years down the road my car start shaking again while speeding or braking. Went to them again and they replaced the drive-shaft (it was necessary) but when I took the car home it was squeaking and also had a noise like a piece of metal is touching the wheel. Went back second day, and they said there are some other mechanical parts to be replaced, same shacking no noise. Then the tires were at fault again. I replaced them but the shacking was still there.. then they replaced one bearing and everything went fine. When was fixed my white interior was all greasy from the mechanic hands … I couldn’t believe. I called in and they detailed for me . Finally I returned the car as a result of the diesel scandal. They took the car and they said the insurance will be canceled automatically. Well, after 3 weeks I find out the ICBC is charging me because the insurance was not canceled. I tried to speak with someone there but , as expected everyone was busy and cannot talk. This was my experience with VW in Maple Ridge. A thing is very clear: I will never own a VW again! More

Amazing salesmanship I bought a used BMW from VW in Maple Ridge from the salesman Lorentz. Lorentz had a sharp response every time I would throw any question at him. He wa I bought a used BMW from VW in Maple Ridge from the salesman Lorentz. Lorentz had a sharp response every time I would throw any question at him. He was funny and seemed to have a real positive outlook at everything and he was eventually able to find get me into my new daily driver and I have not had a single regret since! Honestly, I rarely write reviews about anything but The customer service was so Amazing that I had to share it as my thank you for his help! Thank you Lorentz! More