Maple Ridge Volkswagen

great and friendly staff. great and friendly staff that was more focused on . getting me into the right truck for my usage and lifestyle instead of trying to push the more expe great and friendly staff that was more focused on . getting me into the right truck for my usage and lifestyle instead of trying to push the more expensive product. More

Best service ever Rob Mckenzie and will touch were extremely helpful in my recent purchase of a 2015 golf Tdi at maple ridge Volkswagen. I am extremely pleased with th Rob Mckenzie and will touch were extremely helpful in my recent purchase of a 2015 golf Tdi at maple ridge Volkswagen. I am extremely pleased with the excellent customer service I received. I believe I got the best deal ever and will buy my next car from them. More

Great staff Very friendly staff they make the experience of buying a car joyful and stress free they make sure that you understand step by step through the whole Very friendly staff they make the experience of buying a car joyful and stress free they make sure that you understand step by step through the whole process I would recommend them to everyone thank you maple ridge vw More

Fantastic Customer Service! MR VW has always provided me with excellent Customer service. I was very uncertain about giving up my Jetta TDI as it was a great car. Trever Neely a MR VW has always provided me with excellent Customer service. I was very uncertain about giving up my Jetta TDI as it was a great car. Trever Neely and the other team members worked hard to get me into another vehicle that exceeded my expectations! While I never thought I would own a VW, here I am with my second VW...and won't hesitate to come back when ready for my next one! Thanks Maple Ridge Volkswagen! More

They are great to deal with. Over the years we have purchased 6 cars from them and have always been very happy with our service. They always do their best to get us exactly what Over the years we have purchased 6 cars from them and have always been very happy with our service. They always do their best to get us exactly what we want. More

Jeep trade for Ram Came in looking for a trade-in on my Jeep hoping to get a truck which I needed for work. From the start, they worked within my budget and needs an Came in looking for a trade-in on my Jeep hoping to get a truck which I needed for work. From the start, they worked within my budget and needs and found the right fit for me. Even gave me the car overnight to truly test it out and get comfortable with no problem. A great experience. More

First visit and happy with service After purchasing my Audi at a partner dealer I took it to MR Volkswagen for routine servicing. The process of booking a service appointment was quick After purchasing my Audi at a partner dealer I took it to MR Volkswagen for routine servicing. The process of booking a service appointment was quick and professional. On the day of my appointment I was provided courtesy transportation back home while my vehicle was serviced and it was washed and vacuumed on pickup. There was a hiccup with a loyalty program from another dealer. Even though I didn't purchase my vehicle at this location Jess was quick to contact the dealer and her own Service Manager to assist in rectifying the issue quickly and were polite and empathetic. Great overall experience. More

Good Services from Trevor Neely Trevor has made my new car purchase a wonderful experience. We sorted out lots of issues by email exchanges first, spent the test drive visit briefly, Trevor has made my new car purchase a wonderful experience. We sorted out lots of issues by email exchanges first, spent the test drive visit briefly, and agreed on the price by further email exchanges. Trevor was helpful when I picked up the car. He showed me features of the car and arranged service appointment for shield protection/splash guards. I appreciate his professional service and his knowledge on the car certainly has made my hands-on easier. Keep up the good work. More

It all went incredibly well. This is the second car we have bought here in the last 2 years. Service was friendly, efficient and professional. Buying a car can be overwhelming bu This is the second car we have bought here in the last 2 years. Service was friendly, efficient and professional. Buying a car can be overwhelming but the VW representatives were helpful and made us feel that the customer is important. An excellent team! More

Above and beyond customer service! 3 months ago I recieved a call from an amazing gentleman Lorentz who throughly explained the TDI emmision to me for my Jetta. It was amazing how much 3 months ago I recieved a call from an amazing gentleman Lorentz who throughly explained the TDI emmision to me for my Jetta. It was amazing how much time he was willing to take out of his day to give me an excellent customer service experience by answering all my questions and concerns, same day we also met Rob, his manager, who was very humble and understood returning the TDI had a huge emotional effect. In return for our TDI we then started to look around for another vehicle and since we are a family of 5 we decided we should upgrade to a 7 seater. We then decided from there after researching all the popular SUVs in the market that we will be buying the VW ATLAS. It was 2 and a half months ago that we had pre-ordered the Atlas and we were told estimated arrival date will be end of August/beginning of September. In between all this time Rob and Lorentz had always kept me updated on status changes on the ATLAS at all times. Aug 18 2017- the day had arrived to give our TDI Jetta back, 1 day before I was told by Rob that the ETA on the ATLAS is max 1 week. We drove into the Maple Ridge VW dealership where my husband and I were in SHOCK to see our new 2018 VW ATLAS parked, all dec'd out with a ribbon. I say this was one of the best days and surprise of my life. Maple Ridge VW has not only made the returning experience of the TDI great but had also made the buying experience of our new ATLAS excellent by delivering above and beyond customer service with thier professional yet friendly nature and by treating us not like customers but instead like thier own family. I will continue to be a loyal Maple Ridge VW customer and will continue to recommend all friends and family (despite the toll bridge I have to cross)!!!! Thank you for everything ROB and Lorentz! More