Maple Ridge Volkswagen

I have to share an experience with you all. My son, bless his heart had a moment where his brain left his body. He had been told he needed to “top up the oil” on his 2022 Jetta GLI, instead o My son, bless his heart had a moment where his brain left his body. He had been told he needed to “top up the oil” on his 2022 Jetta GLI, instead of adding a quart, he added 6. Yes, he overfilled the oil. He realized his mistake immediately, once he turned on the vehicle. He did not drive it, as the check engine light came on and the vehicle had smoke coming from the exhaust. He was in the parking lot of Canadian Tire where he had bought the oil. He called seeking help, we advised him to get the car into a service bay there and have them drain the oil. This was done, the vehicle moved approximately 50 feet with too much oil in it. Canadian Tire advised him, its still smoking maybe let the oil burn off. The check engine light was still on, so we were concerned. Across Lougheed Highway in Maple Ridge from the Canadian Tire is the Volkswagen dealership, we thought, best have a brand specific mechanic take a look at it. We took the vehicle, now overfill drained, fresh oil across the street to the dealership. This was Tuesday August 5th. Left the vehicle at the dealership as service was closed for the day. The next day, no help, was told we didn’t have an appointment so not a priority, understood. I ask about a loaner car, they say the service light is not flashing you can safely drive the car if needed. The day after that, Thursday, in the afternoon they start to look at vehicle. There was no further update on Thursday. Friday morning no call, I call and leave a message, and send an email. Then at 1pm Friday I receive a text message from them recommending additional service. The recommendation was “Cylinder Block Assembly – Engine – Connecting Rod: disassemble engine to inspect. – QUOTE - $23,237.87. The check engine was not flashing, the dealership told us it was safe to drive, but then quotes $20K+ for repairs? I wanted a second opinion, so on Monday August 11, I went to Maple Ridge Volkswagen, paid in full for the diagnostic work and advised I would have a tow truck come to pick up the vehicle the next morning. I confirmed the name of the towing company and was told by the team at the service counter, no problem. I contacted a mechanic who we have used in the past, he made the arrangements for a tow company come to pick up the vehicle and bring it to him. On Tuesday when the tow truck tried to retrieve the vehicle, the VW dealership would not release the car stating it was not paid for. This was not the case. The tow truck driver wasted over an hour of time arguing with the VW dealer to get the vehicle released until a staff member finally said oh yeah that is paid its good to go. We were charged extra for the wait time. The Jetta was taken to this mechanic who inspected it, cleaned the airbox, PCU, intercooler/intake tubes, replaced filters, reset service and check engine light. Advised that he could not find any damage, yes there was some oil overrun, but it was now cleaned and flushed out. He believes that a couple of good drives and the little remaining smoke will clear. Total cost, which included a $160 tow from our mechanic $946.40. Wednesday my son drives this vehicle to work, approximately 20km, no issues, no smoke no lights no problem. Now two months later of daily driving an no issues, no leaks, no lights or concerns. I have to ask, why would Maple Ridge Volkswagen quote repairs at such an excessively high amount? Where they just trying to take advantage of someone in a bad situation? What was the intention here? After contacting the dealership (General and Service Managers) and VW Canada the Service manager reached out to me. His explanation was that they were busy and this was simply a lack of communication. I am not sure how what we went through could be considered simply a lack of communication? To me they either were hoping I would blindly accept the $20K quote or say scrap the car we cant afford that and then clean it up and sell it More

Last year I had weak AC (not even cool air coming out) and a drivers seat that no longer heated (for use in winter). Took it to VW service. Was charged over $400 and told by the shop manager, the seat nee and a drivers seat that no longer heated (for use in winter). Took it to VW service. Was charged over $400 and told by the shop manager, the seat needed a new element (cost crazy $'s) and the AC compressor was failed and $1800 to replace, said they checked everything on the AC and it must be the compressor. So this spring, I found a local shop (in Coquitlam) to look at the AC, they checked the AC coolant and found it to be 66% down in coolant. They topped it up, put in a dye to check for leaks, charged me just under $400 for the work and the AC have been blowing so cold I have to turn it down!!! I will never use this dealership for service and even think of buying any car from them!!! I will let you who read this, decide what you think is going on at this dealership. More

Went to service my Audi at this store, and dealt with Drew. He was over the top professional from the start to the end, and made my wife (who had to drop it off before work) feel very comfortable and tak Drew. He was over the top professional from the start to the end, and made my wife (who had to drop it off before work) feel very comfortable and taken care of. The technician Connor did a fantastic job, and made sure the paperwork had everything he did, in great detail! More

Stefan was extremely helpful. He was very courteous and friendly. I will definitely deal with him again. He was very courteous and friendly. I will definitely deal with him again. More

i an satisfied with the help, except after the third feedback from the sales depatment i was beginning to get annoyed just tone the persistant attitude of the sales peope they are great but too eag feedback from the sales depatment i was beginning to get annoyed just tone the persistant attitude of the sales peope they are great but too eager More

Professional and easy to deal with. Fast and quality job done every time. Thanks Drew McCorquodale!👍 Fast and quality job done every time. Thanks Drew McCorquodale!👍 More

I have always been able to rely on Doug, he is a honest and forthright with me and my wife Joy. A joy (lol) to deal with : ) and forthright with me and my wife Joy. A joy (lol) to deal with : ) More

One of the best finance managers ive ever met! Fast approval and easy to deal with plus he got us a great deal on the warranty! TKS FREDDY!!!! Fast approval and easy to deal with plus he got us a great deal on the warranty! TKS FREDDY!!!! More

Peter is awesome! Genuine kind and patient with all our questions. If he wasn't sure of the answer he would find out for us promptly. Great customer service! He was so Genuine kind and patient with all our questions. If he wasn't sure of the answer he would find out for us promptly. Great customer service! He was so great we bought 2 cars :) More