Macleod Trail Toyota formerly Heninger Toyota

My 90 minute service 1 ( an oil change and fluid check) which is a sit and wait appointment took 3hrs and 20 minutes and that is without the car wash I requested. I have to tell the service advisor to canc which is a sit and wait appointment took 3hrs and 20 minutes and that is without the car wash I requested. I have to tell the service advisor to cancel the wash because I couldn’t wait any longer. No apology and no repeat business from this guy. The only reason it’s not a 1 star review is because I think the actual oil change was completed properly. More

Terrible service from booking, through check in and completion. Curtis should not have a job working with the public. He was so rude! completion. Curtis should not have a job working with the public. He was so rude! More

Dec. 1,2025.. Service appointment 9:30AM. Tire change from owner mounted wheels and oil change. After waiting 6 hours was informed that manager was reques 1,2025.. Service appointment 9:30AM. Tire change from owner mounted wheels and oil change. After waiting 6 hours was informed that manager was requested to accelerate. This is unacceptable, really cannot recommend the service, would have at least expected updates on the progress and reason of delays. Will drive out of city for next service. More

Thank you for Ma’am Cynthia Pineda for being patience and kind to the customer.. hellpful and approachble to customer wishing you the best and continuing good to all customer.. to all customer who want to or kind to the customer.. hellpful and approachble to customer wishing you the best and continuing good to all customer.. to all customer who want to order cars.. contact Ma’am Cynthia Pineda 4039269990 More

Service Centre: My frustration with this experience knows no bounds. Booked in for an oil change and to reset tire pressure sensor. Drop off at 10 am took 1/2 an hour, 6.5 hours later the work vehicle is sti no bounds. Booked in for an oil change and to reset tire pressure sensor. Drop off at 10 am took 1/2 an hour, 6.5 hours later the work vehicle is still on a lift and I’m sitting in the lobby because I couldn’t get through to the service centre after trying to find out if the vehicle was done for 45 minutes. trying to get through to someone with at least 6 dropped calls/being sent to voicemail. The staff are pleasant but for the number of people currently wandering aimlessly around the lobby/ service centre, non of which are actually on a phone I’m extremely disappointed. This was a very expensive lesson in frustration. More

I got excellent service from Jay! Everytime I called him, he was very patient, as detail as possible, helpful, very proffessional answers. Thank you very much Jay! Thank yoy very m Everytime I called him, he was very patient, as detail as possible, helpful, very proffessional answers. Thank you very much Jay! Thank yoy very much Toyota! More

Why NOT Heninger Toyota? Know these people well! Especially these individuals! In my opinion, from the owner down to the lowest-level employee, they are all the same becau Know these people well! Especially these individuals! In my opinion, from the owner down to the lowest-level employee, they are all the same because every single one of them thinks they are very smart and treats customers like fools. They delivered a defective vehicle. They made me wait for over a month under false pretenses for a repair. They used my vehicle for their personal business while it was left for repair. When I checked through the Toyota app at night, I found my car parked in front of a staff member named Rank’s house. I retrieved my car with my spare key. First, they lied and claimed my car had been stolen, then they tried to justify it by saying such things are “normal.” The finance officer Kelvin applied for car loans in my name with every financing institution except the bank I requested, then forced me into the one with the highest interest rate and longest repayment term. Another staff member named Justin worked like Rank’s partner in crime and also tried to treat me like a fool. Finally, Nicholas, who is supposedly a senior manager, was the last person to insult my intelligence by claiming that using my vehicle for personal purposes is “normal.” I requested a police report, and they refused to provide one. I asked them who the subcontractor was—the one they claimed did the work on my vehicle—and they could not give an answer. You can see their photos attached to this review. Let’s all watch together how I will deal with them. More

Lee and Matt were amazing as always. I appreciate their expertise and they always make me feel like family. I am on my 4th Toyota and will always come here for my vehicles BZ I appreciate their expertise and they always make me feel like family. I am on my 4th Toyota and will always come here for my vehicles BZ More

Extremely Frustrating Experience – Avoid Heninger Toyota Our experience at Heninger Toyota was nothing short of disappointing, marked by dishonesty, poor customer service, and a complete lack of p Toyota Our experience at Heninger Toyota was nothing short of disappointing, marked by dishonesty, poor customer service, and a complete lack of professionalism from both salesman Duc Truong and manager Justin Gill. We had finalized a deal to purchase a used Toyota Highlander with an agreed trade-in. As part of the agreement, Duc assured us that the vehicle would come with a roof rack (cross bars) and an extra set of winter tires with rims. However, after nearly two hours of discussion, he suddenly backtracked, claiming his manager would no longer approve the roof rack. While frustrating, we still proceeded, signed the paperwork, and placed a $1,000 deposit. Duc also promised that the scratched rims would be repaired. When we arrived for our scheduled pickup, the dealership called last minute to inform us that the rims wouldn’t be repaired that day, forcing us to return yet again in two days. Since insurance and payment were already arranged, we had no choice but to take the vehicle and come back later for the repairs. Then, yet another issue arose. When we arrived to pick up the car, Duc again changed the terms—now claiming that the extra winter tires did not come with rims, directly contradicting what was promised. When we pushed for them to honor the original agreement, Duc brought out manager Justin Gill, whose response was shockingly unprofessional. Instead of addressing the issue, he was dismissive, condescending, and showed zero concern for customer satisfaction. When my wife questioned why they had wasted so much of our time, he outright told her to leave—in front of other customers. To make matters worse, we then had to wait 20 minutes for our deposit to be refunded, without a single apology from anyone at the dealership. This level of dishonesty, unprofessionalism, and disregard for customers is completely unacceptable. If you expect integrity, transparency, and even basic respect, stay far away from Heninger Toyota. They make false promises, change agreements at the last minute, and have no regard for their customers' time or trust More

Oh wow, what a privilege it was to be graced by the presence of His Royal Highness, the Self-Appointed Emperor of Toyota Sales - Mr. Ajay B. I walked in humbly hoping to trade in my 2021 Toyota SUV fo presence of His Royal Highness, the Self-Appointed Emperor of Toyota Sales - Mr. Ajay B. I walked in humbly hoping to trade in my 2021 Toyota SUV for a new Sienna, only to be met with the most breathtaking display of arrogance I’ve ever witnessed outside of a bad reality show. This guy strutted around like he personally designed the Sienna, built it with his own two hands, and was now doing me a favor by even acknowledging my existence. Condescending? Check. Intimidating? Oh, absolutely—if you’re the type to be scared of guys who act like they own Toyota when they probably don’t even own the chair they’re sitting on. So, if you enjoy being talked down to by someone with the customer service skills of a parking meter, this is your guy. Otherwise? Run. More