Orillia Dodge

Communication of the necessary repairs very poor. Communication between mechanics and the front desk is lacking resulting in long wait times, no assistance if vehicle not ready on time, and dissatisf Communication between mechanics and the front desk is lacking resulting in long wait times, no assistance if vehicle not ready on time, and dissatisfaction. We were even made to feel guilty because the mechanic had to stay later to fix the truck. If the original issue had been fixed two years and $3000 ago, perhaps we’d be happier. Everyone in this company passes the buck. It’s nobody’s fault. More

2023 GC Summit Reserve. .. The Aux battery has always been problematic; stop-start has never worked, Dealer would claim it was due to low voltage in the auxiliary battery an .. The Aux battery has always been problematic; stop-start has never worked, Dealer would claim it was due to low voltage in the auxiliary battery and charge it only to have S/S fail after 1-2 days. I got tired being charged a fee everytime for battery charge without the underlying problem diagnosed so like so many other owners, I drive it without S/S. The vehicle remained unused recently for 2+ weeks, drove it 1 day, following morning it was completely dead and was towed to the dealership. In spite of following my demand that they just replace both batteries, Dealership xxxxxx around probing this & that for A WEEK b4 announcing; 'you need new batteries'. Cost of over $1,000. Wife drove it home - all warning messages were flashing on the dash, no functions worked ie GPS etc. Back to garage. I began Google search and discovered that there is a distinct protocol for removing the batteries; if the aux is taken out last, it creates an open circuit and if tech grounds the cables, the corresponding surge blows 1 or both 150amp fuses; they don't blow on their own, the cause is always technician error. That's what happened in my case; of course, Dealership denied culpability and charge me another $300 to replace the fuse. No issues since HOWEVER S/S still does not work. This is my 2nd negative experience with this dealership therefore do not recommend. More

Good dealership to deal with lots of nice friendly people no pressure sales and work with you no pressure sales and work with you More

Ordered a Rubicon 4xE from them as I own a 2020 Rubicon now. I wanted the same amenities on the 4xE as I have on mine now. Brandon assured me it would be ordered that way. We waited 4 months for the 4xE a now. I wanted the same amenities on the 4xE as I have on mine now. Brandon assured me it would be ordered that way. We waited 4 months for the 4xE and it arrived with plastic bumpers and no sensors front or back and I did say at the time of ordering that the steel numbers were really important for us. I asked if my numbers could be mounted on the 4xE and was told they could and he ( Brandon) would make sure it was done I told this Brandon that it was a deal breaker even at the time of ordering the truck. He assured us several time that it could be done and it would be done even checking with his boss and body shop manager. So we said we would go ahead with the purchase and he ASSURED us that it would be taken care of so we felt at ease. We visited several times after that and spoke with their finance guy and sales manager and they were all pleasant and mentioned that “have no worries it’ll be taken care of” The day of pick up Brandon phoned us a couple of hours before we were supposed to pick up the truck and told us that the bumper could not be replaced and we could just buy an after market bumper for our new truck. I told him I really didn’t like to be lied to. I told him that lying to me was not good and that we would not take the truck because it was not what we ordered and that his lies made us VERY uneasy about the transaction. He started to yell and threatened us and told us we would not get our deposit back. We have found out they have tried to ruin us on credit bureaus even stating no purchase was made . These liars will not return our deposit but we are going to take them to court over their lies and not returning a deposit on a vehicle we never accepted DONT TRUST THESE LIARS!! More

Amanda in Service is so helpful and responsive. Cost was lower than expected! I would not hesitate to use their services again. Cost was lower than expected! I would not hesitate to use their services again. More

I would recommend Mac lange orillia to anyone. they are very friendly and helpful .the service department is awesome. they are very friendly and helpful .the service department is awesome. More

we just got our new Ram Laramie. the sales staff were great they took the time to explain the features and while that was done another sales man moved our plates to the new truck wh the sales staff were great they took the time to explain the features and while that was done another sales man moved our plates to the new truck while things were being explained. More

Pleasant easy to deal with professional out standing customer service extremely knowledgeable about there products throughly enjoyed dealing with Brent customer service extremely knowledgeable about there products throughly enjoyed dealing with Brent More

Deal I expected didn't work out but the dealership made things right. I thank them for that. things right. I thank them for that. More

Good service very prompt. I would recommend this dealership to friends simply on service alone. Have had some issues in the past with resolving problems.. I would recommend this dealership to friends simply on service alone. Have had some issues in the past with resolving problems.. More