MINI London

Fast, friendly & efficient service - staff was very accommodating & welcoming. And they returned my car spanking clean! accommodating & welcoming. And they returned my car spanking clean! More

Chris made the sales process a good experience unlike other dealers we visited. We highly recommend meeting with Chris for your next vehicle purchase. other dealers we visited. We highly recommend meeting with Chris for your next vehicle purchase. More

Mini London went above and beyond to get the car i wanted from our of province. i have recommended BMW Mini London to Family and friends. Thanks Chris Yeoman from our of province. i have recommended BMW Mini London to Family and friends. Thanks Chris Yeoman More

Bought my second Mini Cooper. Chris was great to work with and extremely helpful. He answered all of my questions and provided me with all of the options I was looking for. I recommend purchasing from Ch with and extremely helpful. He answered all of my questions and provided me with all of the options I was looking for. I recommend purchasing from Chris/BMW Mini London. More

Another Underwhelming Experience at BMW London. Brought vehicle in for first Service Appointment and no one took the time to explain what was done to the vehicle afterwards. Just poor Customer Service.... vehicle in for first Service Appointment and no one took the time to explain what was done to the vehicle afterwards. Just poor Customer Service.... Again. More

Took my 2020 Mini Cooper S in for one of the "free" oil changes that was included in the initial purchase. Was told they do not honor that commitment as I wanted to have the oil changed before the 15,000 changes that was included in the initial purchase. Was told they do not honor that commitment as I wanted to have the oil changed before the 15,000 km manufactures' recommendation. The service rep just kept saying they will do the change until the mileage came up. This is just stupid as the oil change was in the price of the car and I wanted to treat the car better than the really long interval established by BMW. More

Horrible service Repeatedly poor service and disrespectful of appointment times. Absolutely no accountability for an error on there part even at the expense of the car Repeatedly poor service and disrespectful of appointment times. Absolutely no accountability for an error on there part even at the expense of the cars owner More

Very Disappointed ! Started with a 2010 Camden and now driving a 2012 Mini Coupe was looking for my next new Mini! Was very disappointed on the lack of enthusiasm of the Started with a 2010 Camden and now driving a 2012 Mini Coupe was looking for my next new Mini! Was very disappointed on the lack of enthusiasm of the staff, in fact no sales people in the showroom. No real information or stats available for cars in the showroom and a feeling of real disinterest. Sales person came over from the BMW side and was more interested in showing the BMW. I don't understand why there seems to be a double standard at the dealership. Once my engine warning light was on just after purchase, two days after. Was told it could be that I didn't tighten the gas cap tight enough, didn't have the car long enough to put gas in it! Asked if this was common with the car and was told not with our BMW drivers! Ouch! So unfortunately I think I will be checking out Kitchener Waterloo where I have been told they respect the Mini and their drivers! More

Stay away, far far away !! I bought a used Mini Cooper S convertible with warranty. It soon started shifting erratically, rev high shifting into second (automatic) then wham, it I bought a used Mini Cooper S convertible with warranty. It soon started shifting erratically, rev high shifting into second (automatic) then wham, it would actually squeal the front tires when it shifted. I complained twice about this, but according to their "computer" everything was fine. I no sooner left this shop, did exactly the same thing. I'd personally be reluctant to purchase air for my tires, disappointed is being very polite !! More

Horrible service right from the beginning! I bought a 2015 MINI Cooper Hatch. I have had nothing but trouble since I first brought it home. 3 months into owning this car it stop working in the I bought a 2015 MINI Cooper Hatch. I have had nothing but trouble since I first brought it home. 3 months into owning this car it stop working in the middle of the road. When I took it to MINI London and after a week of the car being with them they were completely unable to tell me what was wrong with it. It then took them another month to fix it at which point I refused to take it back and requested they give me another car as my confidence driving a vehicle it took them a month to diagnose and fix especially being that it had only been in the road 3 months before this incident was gone. I did get a new vehicle months later and had to pay even more. In the last, which is less than a year later I am trading my MINI for another vehicle brand all together. I had a total of three events that caused me to be back in the dealership with second car. Twice the check engine light came in the 10 months I had this second car. Once the car actually would not excelerate above 60km per hour. Do not buy a car from this dealership. I have known other MINI drivers in London that stuck with their cars but actually make the drive to Kitchener to have their car serviced. The service at MINI London truly is that bad. More