MINI Grand River

I purchased a 2021 3 Dr. Mini Cooper in November of 2021. I have bought and sold many vehicles on my own, as a woman through the years and I must say this is/was the best ex Mini Cooper in November of 2021. I have bought and sold many vehicles on my own, as a woman through the years and I must say this is/was the best experience I have had to date. With the trade in of my jeep and making a huge transition into a mini, I knew this was going to be a big change. I was absolutely thrilled with the salesman, Tristian Price- from start to finish he was top notch. When I took my jeep in to do the trade and complete the purchase from Grand River Mini - again it was with comfort and ease all credited to Tristan! I am sorry to say i cant remember the name of the man who went over my mini with me upon delivery , showing me all the buzzers and bells and even giving me his number to call him any time if i had any issues or needed help trouble shooting any thing down the road. Even when i returned for my first oil change, i couldn't have been happier with everything Grand River mini did for me from a sales and delivery experience. As a former Jeepster and previous owner a Toyota and 4 Volkswagens, i thought this is my jam...this / these cars for me . This is the way im going....make the transition into a BMW- baby steps. Top notch 10 out of 10 for sales and delivery, and i think at one point i even said to Tristan- see you in 3 years when you move to the BMW side. I do not want to take anything away from Tristan Price, my experience, the purchase and delivery, the ease and comfort of the purchase, mentioned above it was absolutely top notch!! If you are looking to buy a car a Mini or a BMW- his is your guy. Unfortunately, my recent experience with the service department has left me unsettled and disappointed. but that is for another review. After all this is what reviews are all about - sharing experiences with others. Thanks again Tristan - you were the bomb! More

Exceptional service and attention to detail throughout the whole process of replacing my Mini Cooper Countryman’s front windshield. Took a bit longer than expected as a sensor module needed replacing, but the whole process of replacing my Mini Cooper Countryman’s front windshield. Took a bit longer than expected as a sensor module needed replacing, but communication and service was top notch! Wouldn’t hesitate to return to Mini Grand River for service. More

Very pleasant staff. Nice environment and clean. Refreshment area was well stocked. Comfortable setting, I didn’t have to wait long for service provided Nice environment and clean. Refreshment area was well stocked. Comfortable setting, I didn’t have to wait long for service provided More

Fast friendly service updated regularly on what was recommended to be done Did not proceed till they got the go ahead. recommended to be done Did not proceed till they got the go ahead. More

Very good dealership and very friendly. It would have Very good dealership and very friendly. It would have been nice if the key for the roof rack didn't have to be ordered; nor a rear wheel needed r Very good dealership and very friendly. It would have been nice if the key for the roof rack didn't have to be ordered; nor a rear wheel needed rebalancing, or the fact that within a couple of days, I needed to have both Key Fob batteries replaced. Did I mention that a side trim panel clip was broken and now I need to come back to have it replaced? At least it is still under warranty. Still a very good vehicle and the team there was very helpful to get all these issues looked after. It is because of this, if I wanted a BMW or a MINI product, I would definitely go back to them to see what deals I can get. More

Great experience. Saw the car online. Bought it the next day…… Good staff, knowledgeable, positive transaction. day…… Good staff, knowledgeable, positive transaction. More

No pressure sales was a pleasant surprise. Found a win-win in the purchase of my new to me vehicle win-win in the purchase of my new to me vehicle More

I was very impressed by the level of service, from the first phone call, to the service dept., the constant updates, the explanation of the repairs undertaken. Overall an very impressive level of service first phone call, to the service dept., the constant updates, the explanation of the repairs undertaken. Overall an very impressive level of service. More

Friendly, knowledgeable, extremely organized service. All questions were answered. Excellent service, a pleasant experience, comfortable waiting area. questions were answered. Excellent service, a pleasant experience, comfortable waiting area. More