MINI Grand River
Kitchener, ON
Filter Reviews by Keyword
By Type
32 Reviews of MINI Grand River
I was impressed with the service. All work done was explained ahead of time and I was able to decline any unnecessary service which I appreciated since I only drive this vehicle in th All work done was explained ahead of time and I was able to decline any unnecessary service which I appreciated since I only drive this vehicle in the summer month and store it in the winter. More
Just picked up my 3rd Mini in 7 years. My husband won't deal with any other dealers. We agree the customer service is worth every penny! My husband won't deal with any other dealers. We agree the customer service is worth every penny! More
They were able to fit in an emergency service (hence the 1 star) but it came at a cost. I have had two experiences with their service department and both have costed substantially more than originally quote 1 star) but it came at a cost. I have had two experiences with their service department and both have costed substantially more than originally quoted. The labour charges are astronomical in comparison to the physical parts. $700 on parts, and over $2,500 in labour for one service and I had to call 4 times in one day to receive one call back from my service manager as well. Finally, they would not let me take my vehicle back over the weekend because I would "lose my place in line" and suggested I rent one from their rental car partner at my own cost. More