MINI Calgary

Poor customer service While my buying experience was decent, the customer service was disappointing. I was all happy to pick up my my 2016 Mini Cooper S, that I did not While my buying experience was decent, the customer service was disappointing. I was all happy to pick up my my 2016 Mini Cooper S, that I did not bother checking it before driving home. Once there I realized it did not have the black cosmo rims it was supposed to come with, it had the silver ones instead. After calling in to let them know about it, I was given the choice to either get a refund for the difference or return the car to have have the black ones installed. So I opted to return the car to get the black rims installed, I was later informed that they did not have them in stock, and I had to wait until they get another car that is coming with the black rims for the exchange. After waiting 4 weeks, the rims were here. So I went there to have them installed. Once there, the sales manager, Boaz, informed me that there was a scratch on the silver rim and it would take $150 to fix it, half of it would be covered by Mini Crowfoot, so I agreed to that. I learned from my previous mistake, so I checked the car before driving off, to my surprise, they swapped the original Pirelli Tires that came with my car for a less expensive Kumho ones. So I complained about that to the sales manager, and he offered me a $50 voucher that I can use for parts. well we know what you can get for $50 for mini accessories. after arguing back and forth, we settled for a $100 gift card and they would not charge me to fix the scratch on the silver rims. once more, after driving home, I noticed lots of scuff marks on the hood of the car after the lousy complementary car wash. Bottom line: - if you are going to make any changes to someone's car, i.e installing different tires on their cars, let them know before hand and make sure they are ok with that. Don't just change them and hope they won't notice. - if you are going to wash someone's car ask them if they would like that. and if you are doing it, do it right or don't do it at all. More

Expected more but received less I recently bought a pre owned vehicle from this dealership, the salesman was not knowledgeable and seemed new to the business of selling cars, did not I recently bought a pre owned vehicle from this dealership, the salesman was not knowledgeable and seemed new to the business of selling cars, did not even tell me if there was any warranty remaining in my vehicle, finance was good, but the management really sucked. On the day i picked up my vehicle the engine light came on during my drive back to Edmonton, and ended up spending $265 to get the car fixed in Edmonton coz i cant drive the vehicle back to Calgary anymore, i tried to reimburse the $265 unfortunately the sales manager and GM turned me down. They do not take care of after sales, theyre only there for you before sales. Wouldnt reccommend this dealership at all. More

Beautiful dealership, excellent customer ervice We had a wonderful experience with Eren and the Mini Crowfoot dealership. The showroom is immaculate and customer service was excellent. Eren made u We had a wonderful experience with Eren and the Mini Crowfoot dealership. The showroom is immaculate and customer service was excellent. Eren made us feel comfortable, informed and confident in the brand. I really feel that Eren sincerely loves the Mini brand. Some salesman tell you what they imagine you want to hear...Eren really did tell us all of the things he loves about Mini, and this made us love them even more! Eren and Bo went above and beyond to ensure our payment would be fair and within our budget. He gave us many options and made sure the cars we were considering would fit our family, not just what was on the lot. I would recommend this dealership to anyone! Thanks again Eren! More