Lounsbury Moncton

I don’t have much positive to say about this dealership other than a few good experiences with a couple employees at the service department. I will start by my brand new vehicle not being registered to me other than a few good experiences with a couple employees at the service department. I will start by my brand new vehicle not being registered to me by a dealership that should be able to do this basic task. I called the dealership a month later, and they pointed the finger at SNB, who i had to follow up with myself. Once they finally figured out their error (which they won’t tell me) they registered my vehicle properly thanks to my persistence. Then they didn’t even have a registration sticker to give me with the certificate so i had to complain again and wait again for that. My check engine light came on a few months later, they ordered me a sensor, kept my vehicle at the shop all day to be told they realized the wrong sensor was “shipped”. Then my transmission quit on a 6 month old vehicle. The proper part was not “shipped” (it is never their fault that they can’t properly order parts). I have filled out several negative reviews from the emails that Lounsbury send out requesting a review about your recent service… nobody has ever cared enough to even call me back to apologize for my experience. When I did not have my brand new vehicle for 2 months due the blown transmission they suggested calling GM care, apparently they are the only ones who can offer me any type of compensation for my negative experience. After numerous calls, repeated conversations and waste of hours of my time, they game me a small gift card useable at the dealership that has not taken care of ensuring my customer experience has been positive there. It is a joke. I change vehicles frequently and i will not be purchasing from a company that pretends to care and wants your feedback but in reality, they just want to make the sale and not keep a customer happy. Nothing has been easy with them and i would recommend spending your money elsewhere. More

I would give it less stars if possible. They wanted 5% down just to test drive They wanted 5% down just to test drive More

The team went out of their way to find the vehicle we were looking for. The staff was friendly and professional and we were very satisfied by our experience. were looking for. The staff was friendly and professional and we were very satisfied by our experience. More

Best experience I've ever had leasing my new vehicle. James Small and Kristin Smith made everything go so great and I was on the road within a few hours. The two of them are very professional and know ho James Small and Kristin Smith made everything go so great and I was on the road within a few hours. The two of them are very professional and know how to treat a customer properly. I highly recommend them both to anybody that is looking to buy or lease a vehicle. I've always found the dealing part very stressful but not this time. I will be back to see them for my next vehicle. Keep up the great work Kristin and James More

would not recommend them very hard to deal with. they change terms mid stream so I will look else where they change terms mid stream so I will look else where More

Kristin and Sean were fantastic to deal with! From the first conversation to driving off the lot in my new to me truck, they were very helpful, answered all my questions and went above and beyond From the first conversation to driving off the lot in my new to me truck, they were very helpful, answered all my questions and went above and beyond as I was on a tight timeline to get my trailer back on the road! Thank-you! More

Got charged for extra time without service calling for approval, saying that the system could not read the code and had to go to part and also that they had to chase me down for a serial number which from approval, saying that the system could not read the code and had to go to part and also that they had to chase me down for a serial number which from the time I got the call and the time they received the information was a minute and a half, seriously More

My husband and I were in the market for a second vehicule and met with James Small at lounsbury Chevrolet in Moncton. He had our best interests in mind and was incredibly kind and helpful throughout the whol and met with James Small at lounsbury Chevrolet in Moncton. He had our best interests in mind and was incredibly kind and helpful throughout the whole process of searching for our new car. He was able to help us find a car in our price range and wasn’t pushy or just trying to make a sale, he was so genuine and lovely to interact with! To finalize the paperwork side of things after choosing a car we met with Krista Dupuis who was also fantastic. She was so personable and upfront. There were no surprises and they were both great to deal with through the whole interaction, we feel confident in our purchase. We felt very well taken care of and not rushed at all throughout the whole process. More

Honest and smooth transaction with Patrick (Sales Dept. ) and Kyle (Finance Dept.) They are awesome, with excellent customer service overall. We really love our experience doing business with them. The deal ) and Kyle (Finance Dept.) They are awesome, with excellent customer service overall. We really love our experience doing business with them. The dealership is very lucky to have them as employees. -Irenne & Adrian- More

At last, an honest car salesman, James Small! He kept his word on everything without any hassle. If you're in the market for a new vehicle, go talk to James! He kept his word on everything without any hassle. If you're in the market for a new vehicle, go talk to James! More