Lougheed Hyundai

Excellent customer service! We went in for a warranty repair and Monica and her team were very courteous, accommodating and efficient. We were very happy to deal with them! We went in for a warranty repair and Monica and her team were very courteous, accommodating and efficient. We were very happy to deal with them! More

Bought a New Hyundai Tucson Hybrid from Sid at lougheed Hyundai Dealership and received nothing but the absolute best service and support throughout the whole purchasing process. He was professional, very Hyundai Dealership and received nothing but the absolute best service and support throughout the whole purchasing process. He was professional, very courteous and extremely helpful. we thought we would have to wait 4 months after being on the waiting list for only a month and got exactly what we wanted. opted for extended warranty. I would highly recommend Sid. i wouldn't deal with anyone else. This is my 2nd car purchase from Sid and will definitely reach out to him again on any future purchases and will refer my friends and family. Thanks so much Sid. very much appreciate it More

During the vehicle pick-up, the finance department informed me that I was entitled to two free key replacements should I lose my keys. As a first-time Hyundai vehicle owner, I accepted this without mu informed me that I was entitled to two free key replacements should I lose my keys. As a first-time Hyundai vehicle owner, I accepted this without much thought, assuming that this was standard for the brand. However, upon reviewing the purchase agreement the next day, I discovered a $599 charge labeled "Care Package" for a Platinum Key & Remote Exchange Service provided by Platinum Autocare/First Canadian Protection Products (FCPP). I realized that this was likely the corresponding charge for the supposed "free" key replacements. I noticed a "Termination" section on the next page of the agreement, which indicated that I could cancel the agreement within 30 days of the agreement purchase date so long as Services weren't rendered. Therefore, since I had not yet used any key replacements, I contacted the dealer and requested the policy's cancellation within the 30-day timeframe. The dealer responded, saying "The customer care package for $599 is a dealership fee and can not be cancelled." This was their exact wording. But perhaps I made a mistake somewhere? Maybe there was something within the contract that I missed. I contacted FCPP, the policy writer, who confirmed that I was still within the timeframe and could cancel the policy. I contacted the dealer again, requesting the cancellation of the policy. The dealer then called me and provided several reasons why I should retain the Care package. They even attempted to gaslight me, stating that I received free floor mats and wheel locks that amounted to nearly the cost of the policy, implying that keeping the policy would be in my best interest. However, I was not aware that receiving these accessories as gifts were conditional to purchasing the Care package. The Care package only listed the key replacements so I'm not sure why the free floor mats and wheelocks were being held against me when they "gifted" them to me in the first place. Although I could have reviewed the agreement more carefully or requested that the line item be removed before signing in person, the fact of the matter is I was well within my right to cancel the policy based on the underwriting company's agreement, yet the dealer acted as if this fee cannot be cancelled even though they're bound, by agreement, by the policy provider to adhere to the terms of the contract. Unfortunately, the dealer did not respond to my last request to cancel, and I only discovered that they had canceled the "non-cancelable" policy when I contacted FCPP the next day on the status of my policy. This whole altercation with Lougheed Hyundai had left a sour taste in my mouth and left a lot to be desired. There was a window of opportunity to make it right, but instead I was blatantly lied to point blank. I can't blame Frank nor the finance team. But I hope the management can see this as an opportunity to properly train their employees. What's the value of a customer relationship for future service appointments, vehicle purchases, referrals, and a positive gleaming experience? Unfortunately, for Lougheed Hyundai, their reputation is merely worth $599. Please read the fine print and know that you have a right to cancel and/or opt out of things you don't need even after you've signed the contract! More

Excellent customer service! Sid explained in full detal all the new features, etc on our new vehicle. All the staff are very friendly and very competent. No high pressure s Sid explained in full detal all the new features, etc on our new vehicle. All the staff are very friendly and very competent. No high pressure sales....all round very good service. I def will recommend this dealership! More

Took delivery of our third car from this dealership. everyone there is super friendly, accommodating and helpful. Sid (sales) took the time to discuss the pros and cons of each vehicle we were intere everyone there is super friendly, accommodating and helpful. Sid (sales) took the time to discuss the pros and cons of each vehicle we were interested in and didn't try to up-sell us on anything. upon delivery, he took the time to go over the vehicle, clearly explaining what we needed to know. Mika and Alfred (finance) extended the same kind of customer experience. likewise, Monica from the service department. i definitely recommend this dealership! More

They refuse to honour 2009 Santa Fe, Transport Canada Recall 2021-653, Hyundai Auto Canada Recall # R0202, so I have sent copies of two invoices to Transport Canada with complaint of non compliance.. Recall 2021-653, Hyundai Auto Canada Recall # R0202, so I have sent copies of two invoices to Transport Canada with complaint of non compliance.. More

very good dealersip. i recommend all my friends and family to come here if they are looking for a fine korean automobile i recommend all my friends and family to come here if they are looking for a fine korean automobile More

Upon arriving, we found the staff to be friendly and helpful. We dealt primarily with Frank DeMichele, who was really great! He showed us what was available, gave us a complete breakdown on the price a helpful. We dealt primarily with Frank DeMichele, who was really great! He showed us what was available, gave us a complete breakdown on the price and fees. There were no hidden charges. He explained thoroughly how all of the features in the car worked. He told us to come back anytime if we needed his help with any of this. When we arrived to pick up the car, he had a big red bow on the hood, and he took our photo with our new car! It was a great experience! More

Professional team, well prepared, respectful, and considerate of my time. I would recommend them to anyone interested to make a purchase for their next car. considerate of my time. I would recommend them to anyone interested to make a purchase for their next car. More

We have had our Hyundai Tuscon Hybrid Ultimate for a couple of weeks now, and love it! Although the process basically took us the whole day, Jason, the sales manager, Alfred the finance manager, Sid, th couple of weeks now, and love it! Although the process basically took us the whole day, Jason, the sales manager, Alfred the finance manager, Sid, the salesperson, and Salim, the service manager were all very helpful and patient. They took the time to answer any questions and concerns we had. The process was transparent and they were up-front about the costs and fees. If you're looking for a Hyundai, we would definitely recommend them! More