Lone Star Mercedes-Benz

Another terrible experience at Lone Star Mercedes Benz I have been servicing my 2011 ML350 at Lone star for 3 years and it’s not because they are great but they are closer to me. My ML350 is due for a I have been servicing my 2011 ML350 at Lone star for 3 years and it’s not because they are great but they are closer to me. My ML350 is due for a regular service and the trunk is not working properly since last year (They didn’t fix it during last year’s service). Base on previous experiences, I know this will take them a while to get it fixed properly so I booked a loaner car. Of course, this trunk issue took them two days to get my car fixed….and here is the drama begin….. When I go pick up my car, I noticed there are two charges that I didn’t ask them to do. $5 for topping up my washer fluid and $15 for changing my key remote battery. Last year they already changed my key battery and I still have a spare at home (They sell 2 in one package). I was thinking …oh well….it’s just $20 so I sit down and wait for my car. 5 min later, a lady came to me and told me they are going to charge me $175 for cleaning the loaner car and please go talk to service manager if you have any concern. When I talked to the manager, he took me outside and showed me some ashes on the exterior window and he said I was smoking in the car so there is a $175 cleaning fee. I told him I am a smoker but I never smoke in the cars so maybe the ashes got on the exterior window while I was smoking in my garage. He turns angry and point his finger to my nose, “YOU SMOKED IN MY CAR!!” and opened the door showed me 4 tiny ashes in the cup holder area. I told him maybe the ashes got into the car while the window was opened or maybe they dropped from my clothes and there is NO damage or anything in the car so you can’t charged me $175 for that 4 tiny ashes. When I picked up the loaner car, I didn’t check if the car is clean or not so maybe it’s from the other guys, who knows?? He said he can smell smoke in the car but me and my friend can only find the “New Car smell” because I didn’t smoke in the car. Since I am not going to pay for this cleaning fee, I asked his supervisor to contact me for other options. After another 10 min wait, the service manager told me his boss is busy and I can wait here or go home wait for phone call so I took off. After 3 hours, some guy called me without telling me his name and told me they have already charged me $175 on my credit card and go find a lawyer if I want to. Also, they will seal the car with a $35 daily charge until we sort this out. In addition, even they didn’t mention anything about non-smoking policy in the loaner car agreement but he said if the loaner didn’t return in the same condition, they can charge me with my pre-authorized credit card. I have never been treated like this and of course, I will never go back again. More

Great praise to Sean Parkinson and Lonestar Mercades Benz! Highly recommend Lonestar Mercades especially my Sales Advisor Sean Parkinson. He helped me to choose the right vehicle at the right price. Will defin Highly recommend Lonestar Mercades especially my Sales Advisor Sean Parkinson. He helped me to choose the right vehicle at the right price. Will definitely return to see him! More

We purchased our 2008 Smart from Lone Star Mercedes. Everything was fine with the sale. It's their service department that consistently failed us. Poor communication, high prices and unable to service t Everything was fine with the sale. It's their service department that consistently failed us. Poor communication, high prices and unable to service the car. Repeated attempts to fix the rear hatch lock, seat belt return mechanism and squealing fan motor. They honestly said "we don't know how to fix it". I'm assuming their focus was on the Mercedes and not the smart cars. I would not purchase from this company again. More

I visited Lone Star Mercedes to upgrade my vehicle. I'm in sales so it was starting to get a bit embarrassing driving a 5 year old car around to see potential clients. I'm so thrilled because I used to dri in sales so it was starting to get a bit embarrassing driving a 5 year old car around to see potential clients. I'm so thrilled because I used to drive a 5 year old Toyota, and for around the same financing payments I'm now driving a 2 year old GLK. Couldn't be happier. Sales guy was friendly, knowledgeable and patient, and the financing department was helpful and thorough. More