Lone Star Mercedes-Benz

Terrible customer service during the lease AND at the end. Terrible customer service, I regret I ever stepped in that dealership. I leased a GLK for 4 years, all maintenance scheduling and pushing stuff that I Terrible customer service, I regret I ever stepped in that dealership. I leased a GLK for 4 years, all maintenance scheduling and pushing stuff that I did not need or want, arrogance from front desk, to end up with total mess when lease was up and I was not interested in keeping the car. I went to Toyota Henninger, EXCELLENT customer service. Toyota asked for the payout amount from Mercedes, got a statement, paid it out. That was beginning of February. Now, almost end of April, Mercedes is sending me URGENT emails requesting another $1,000 to be paid in 2 days, which cannot figure out why. When Toyota asked for the payout, Toyota paid out the entire amount. Mercedes does NOT have their stuff together, I will never ever buy or lease a Mercedes again. Will never recommend it to anyone. Too bad, for such reputable cars, service is the worst I ever encountered. More

Terrible organization They booked my service a week in advance for a recall; I dropped the car; 2 hours later they text me that they had no parts and needed to rebook; bush They booked my service a week in advance for a recall; I dropped the car; 2 hours later they text me that they had no parts and needed to rebook; bush-league place... More

Totally ripped off for a SECOND TIME I purchased a 2015 GL350 from Lone Star two years ago. They sold me on the extended maintenance package. As we winter in the US I was assured that the I purchased a 2015 GL350 from Lone Star two years ago. They sold me on the extended maintenance package. As we winter in the US I was assured that the coverage is vaiid there as well. Although I would pay the US dealer then be reimbursed by Mercedes Canada. Turns out they only covered about 70% . Lone Star didn’t give a xxxx. This December the diesel gas froze and I was charged $450.00 with an explanation that I must use “cheap” gas. I fill up at the VER SAME co-op station they use. To top things off their lot man crashes my GL into a wall to the tune of over $2,700.00 !!! No apology although they did repair it. I have Bought several Audi’s over the past 12 years and have received nothing short of outstanding service from Glenmore Audi. I only bought the GL because the Q7 isn’t quite big enough For my needs. A decision I sincerely regret. More

Awesome Dealership! Wonderful dealership to deal with. Everyone I have worked with has been pleasant, knowledgeable, and friendly. I wouldn't hesitate at all in recommend Wonderful dealership to deal with. Everyone I have worked with has been pleasant, knowledgeable, and friendly. I wouldn't hesitate at all in recommending Lone Star to all of my family and friends who want the amazing experience of driving a Mercedes! More

You get worst service here than at a independent used dealer If you are expecting a loyal treatment since its a Mercedes-Benz dealership, forget it. It's probably the worst dealership I have ever dealt with. The If you are expecting a loyal treatment since its a Mercedes-Benz dealership, forget it. It's probably the worst dealership I have ever dealt with. The sales department has no idea what they are doing, parts & service department never pick up their phones because they clearly don't care about anything. If the brand wasn't so popular, this dealership would go out of business within few years. DO NOT BUY MERCEDES-BENZ FROM DEALERSHIP. More

This place takes personalized service to a new level. When you can get a hold of J( )M Wong hang on to him. Best car salesman I have worked with bar none. Not only is he knowledgable about his products bu When you can get a hold of J( )M Wong hang on to him. Best car salesman I have worked with bar none. Not only is he knowledgable about his products but his after service follow up is like a friend of the family. When you are considering purchasing a BENZ, JM is the man. More

Great Service I have to disagree with all the negative about being ripped off for service. I have owned luxury cars all my life and yes they are expensive to maint I have to disagree with all the negative about being ripped off for service. I have owned luxury cars all my life and yes they are expensive to maintain. Smart people investigate the cost of repairs before buying a vehicle! Paying more for the car and for the service is part of luxury car ownership. Mercedes-Benz vehicles are world class in performance and safety. You get what you pay for. I dealt with Casey Stoop the last time a had my GL services and got nothing but professional courteous service from him. Keep up the good work guys! More

Amazing Dealership I have nothing but amazing things to say about this dealership and all the people that work there. I have always received exceptional honest service w I have nothing but amazing things to say about this dealership and all the people that work there. I have always received exceptional honest service which is very difficult to find in most automotive businesses. They have also helped me in a situation that did not involve a purchase or service of my vehicle but involved a Mercedes. They went above and beyond to help when there really wasn’t an obligation to. It just goes to show that this dealership and the people working in it are not there to make money, but to help and provide the best customer service. I would like to express my gratitude especially to Shawn Honsberger. He is extremely knowledgeable, helpful and honest. The help he provided was beyond my expectation and I will be forever grateful. I would also like to thank Doug Smeed and Brad (Service Department). Thank you all for everything and setting an example on how automotive dealership providing sales and service should operate. Do not waste your time going to any other Mercedes dealership in Calgary. I have owned a Mercedes for many years and have experienced the other dealerships in Calgary and Lone Star is by far the best one around. More

Trustworthy?? We have been going to Lone Star for a number of years since we own a Smart car and there are not many options of places that service Smart cars. Our l We have been going to Lone Star for a number of years since we own a Smart car and there are not many options of places that service Smart cars. Our last experience at Lone Star will be our last. We had taken our vehicle in because our windshield wipers were making a funny noise. It took Lone Star 3 assessments to find our what the problem was and fixed the noise. When we had our vehicle back, we went to replace the windshield wiper fluid and noticed that the reservoir had been shifted and it was more difficult to fill and recap. We decided to take the car back in for this problem plus, we were hearing a squealing noise from our belts. We were told that the reservoir was fine but or belts were worn and cracked. We agreed to the work. Four weeks later, as we were reviewing our service records, we noticed that our belts had been replaced 9 months prior to being told at Lone Star that the belts were worn and cracked. We went back to Lone Star and we were told that the business that replaced the belts may have used inferior materials and probably installed them incorrectly. That was Lone Star's response. It is sad to learn that monetary gains are more important than being honest. We have learned to now ask to look at the parts of our vehicle that are being replaced. More

What a Load This will be the only bad review I have Ever written in 55 years...I choose to see only good, but sometimes, enough is enough.... Thank you Justin This will be the only bad review I have Ever written in 55 years...I choose to see only good, but sometimes, enough is enough.... Thank you Justin for your review .... I too have experienced the same sales associates you mention, and am currently experiencing the worst Mercedes Benz experience Ever I will never buy Mercedes again. Lone Star has done the same to me...I'm still waiting for my car and will take this further. Never experienced this at Hyatt, and might try Country Hills.... I had an A7 6 weeks ago, then a new battery, then new brake pads and discs, then electronics failed, then they fixed it = not, and now again electronics failed... every time a couple of K... I am so done.... More