Lone Star Mercedes-Benz

Brought my glc 300 in for a sunroof concern. Turns out it was not covered under warranty and was told it would be about $10,000 to repair. Was charge a half hour for diag, so the tech could touch the button was not covered under warranty and was told it would be about $10,000 to repair. Was charge a half hour for diag, so the tech could touch the button and say it need a full sunroof. He left the sunroof tilted up and taped it over(was closed when it was brought in). I talked with the service manager and was told that nothing is replaceable and it would need the whole assembly and if they broke the glass transferring it, I had to pay for it. The service manager than called back to say that the assembly was a worst case scenario and the tech would have to remove the headliner to actually diagnose it. And that some of the parts are covered under the warranty. I went to the vehicle and within 5 minutes I had the sunroof closed and the tape removed. They offered no apology or incentive for me to bring .y vehicle back. This was the third time I was there for repairs. First time the tech lost a clip and vehicle was there for 3 days. Second time, the tech broke my window and we had to leave it there while they ordered a window and fixed it. The worst experience we have ever had with any vehicle manufacturer. We are selling our Mercedes and will never return to lone star or but another Mercedes. More

Great service on my Mercedes, job was well done. Customer service is excellent and very efficient, kept me informed and contacted me as soon as the vehicle was ready. service is excellent and very efficient, kept me informed and contacted me as soon as the vehicle was ready. More

Henry is the best sales person. He explained everything you need to know about the car and always make sure as a costumer you happy you need to know about the car and always make sure as a costumer you happy More

Henry Huynh is an outstanding leader in sales. He was very personable, attentive and thorough and didn't pressure me whatsoever. I would highly recommend the LoneStar dealership but more importantly, very personable, attentive and thorough and didn't pressure me whatsoever. I would highly recommend the LoneStar dealership but more importantly, go see Henry!!!! More

Terrible Customer Service ! Very Unprofessional.Was Terrible Customer Service ! Very Unprofessional. Was promised a compensation chq for a hotel stay in August and nothing ! My wife and I were Terrible Customer Service ! Very Unprofessional. Was promised a compensation chq for a hotel stay in August and nothing ! My wife and I were treated poorly in the dealership! "We are closing right away " was what was said as we were trying to follow up with something. They are not friendly to deal with at all . More

Nicholl M with the new Sales Team was excellent. Her knowledge was extensive and her professionalism was superb. I would highly recommend her to others. knowledge was extensive and her professionalism was superb. I would highly recommend her to others. More

Unethical and Unprofessional Treatment of Long Time Customer I have been a Mercedes customer for many years and am currently in process of completing a lease on C300 coupe. Over the course of the past year, my I have been a Mercedes customer for many years and am currently in process of completing a lease on C300 coupe. Over the course of the past year, my interactions with Lone Star Mercedes were less than ideal, but on August 11, 2020, I experienced a situation that demonstrated a clear lack of integrity, honesty and customer service. My current lease expires on October 15, 2020 and I had arranged a meeting with the sales adviser to discuss my options. The advisor (Nicholl Mohammed) recommended against buying out my vehicle in attempt to secure a new sale commission. She then proceeded to outline charges I would incur if I chose any other option. She further informed me that the car had been inspected by the used car manager (Mitch Amos) and for example, all four car tires would need replacement at a total cost of $2,200.00. In addition to a litany of issues with the vehicle, my car was most recently serviced on May 27, 2020 whereby one of the back tires was replaced with a new tire. Approximately one week ago, another one of my tires was replaced (at my cost of $550). Knowing the poor reputation of the service department and questionable “advice” I was provided during the last year, I asked Ms. Mohammed to confirm the information / vehicle condition whereby she reconfirmed that I needed to pay for four new tires. With two new tires (one installed within less then 2-month period and the second one within days I believe it is completely unethical and unacceptable to suggest a replacement of all 4 tires and a charge of $2,200. This is why I asked for a reconfirmation to ensure there was no misunderstanding or mistakes made. While we have become accustomed to car dealerships attempting to extract every dollar for our luxury vehicles, the level of deception here is without parallel. This is but one example of the complete absence of customer service and integrity exhibited by personnel at this dealership. Moreover, when I brought the issue to the attention of the General Manager of Lone Star Mercedes, I received a misogynistic and unprofessional “brush off” along with a sanctimonious suggestion that they were beyond reproach with the better business bureau and AMVIC. Evidently the plethora of poor ratings on various websites have given them no pause for concern but deception and fraud is where one expects a line should be drawn. More

Henry did an excellent job providing my wife and I with a slightly used GL. He knows the vehicle functions inside and out. We will be back again! slightly used GL. He knows the vehicle functions inside and out. We will be back again! More

Customer Service /Service advisor I Have been going to Lone Star Mercedes for a while and the customer service and the service team are the best. Last time i visited Cheyenne Brocc I Have been going to Lone Star Mercedes for a while and the customer service and the service team are the best. Last time i visited Cheyenne Broccoli went above and beyond to accommodate my schedule, and took care of my needs, on top of that he made sure im getting the best deal on my repairs. Thank you so much you are a true professional that will do the best for your customers. Thanks for calling Mercedes Canada and getting the services i needed. More