Lone Star Mercedes-Benz

I appreciate the efforts of my service advisor, Angus Ma, who stood out with excellent communication and kept me updated throughout the process. I also thank the shop floor team for repairing my vehicle, tho who stood out with excellent communication and kept me updated throughout the process. I also thank the shop floor team for repairing my vehicle, though some work was left unfinished and I now have to bring it back. Unfortunately, my overall experience was very disappointing with their Assistant Service Manager. I was unfairly accused of damaging a rim (rock chip) on a loaner vehicle damage that I believe was caused by normal road debris. Despite my explanation and apologize, I was told that I will no longer be provided with loaner vehicles, and a note was placed on my file. This feels like unfair treatment and not how a loyal customer should be handled. The incomplete repair and unfair handling of the loaner situation left me no choice but to take my business elsewhere. More

I had a great experience purchasing my Mercedes GLC300 from Lone Star. The staff were friendly, professional and made the process simple and stress-free. Everything was explained clearly, and my car wa from Lone Star. The staff were friendly, professional and made the process simple and stress-free. Everything was explained clearly, and my car was delivered in excellent condition. Highly recommend this dealership. More

Tommy Ton was @ always a true gentleman & a very experienced man. Always enjoyed dealing with him over the years!!! experienced man. Always enjoyed dealing with him over the years!!! More

Lonesstar is the same snake waiting to bite when they got a chances. I brougjt 3 mercedes from them the third one they shown their snake like crocs. They sold the car with broken brakes and did not admit it a chances. I brougjt 3 mercedes from them the third one they shown their snake like crocs. They sold the car with broken brakes and did not admit it after 3 hours thwy sold me. And sold the car with worn brakes do not waste your money on this dealership. The sale name val is the worse saleman .liar and useless. More

Great experience t the dealership and I can honestly say that was the easiest car buying experience I have ever had from sales, financial services to delivery service!Himi and Connor went above and beyond that was the easiest car buying experience I have ever had from sales, financial services to delivery service!Himi and Connor went above and beyond and delivered a very smooth purchasing experience. Thanks to everybody at Lone Star Mercedes-Benz! More

We recently purchased a car, the treatment was not welcoming, they would not let us test drive the car, we had to place a 5K deposit, the only person that was informative was Tylor the sales person, t welcoming, they would not let us test drive the car, we had to place a 5K deposit, the only person that was informative was Tylor the sales person, the first finance man was not friendly at all he did not care if we bought the car or not, told us they would call us to come pick up the car, no phone call, I cannot why a prestige place like Mercedes could not make you feel more welcomed, since we were purchasing our first Mercedes ever, I would never recommend this place to no one. At least Toyota and Honda treat you like your some one. If it was not for my son wanting a Mercedes I would neve have gone to this place. I would recommend to go to a different dealership. if I had to give a star it would be 0 More

Waste of time. They have no respect for customers and are very unprofessional. Don’t waste your time with them if you are residing in other provinces. They don’t k They have no respect for customers and are very unprofessional. Don’t waste your time with them if you are residing in other provinces. They don’t know anything about the sale and transportation regulations and are not coordinated with each other. After several hours of spending time with their salesperson and sending and receiving hundreds of email and text, their boss broke the deal as he did not have any idea how to send the purchased vehicle to the customer and receive their trade. They don’t have any relationship with other Mercedes dealers in Canada and are limited to do business in their neighbourhood only. Sorry for trusting them from the onset. I had a nice experience with Carter Cadillac in Calgary before and thought they will provide the same smooth selling services. They are a joke! Spend your money somewhere else who respects their customers and time. More

I thank Rui Gao for the consultation and test drive, conducted at a high professional level. I plan to come to your showroom to buy a car. Thanks to the management of the dealership for the excellent se conducted at a high professional level. I plan to come to your showroom to buy a car. Thanks to the management of the dealership for the excellent selection of consultants in the person of Rui Gao. More

My experience with Lone Star has been fantastic. Having purchased several new cars in the past from other dealers and manufacturers, Dardana was easily the best sales professional I have worked wit Having purchased several new cars in the past from other dealers and manufacturers, Dardana was easily the best sales professional I have worked with. This time, I had done my research but had not made a final decision. We stopped into Lone Star and lucked out to be assigned Dardana. She was friendly, knowledgeable, and attentive to my and my spouse's questions. Once the decision was made, the rest of the team made the process easy and enjoyable. More

Nicholle as always, is professional, friendly, attentive to detail and willing to go that extra mile to ensure you are fully satisfied with your experience at the dealership and new vehicle…highly recommend to detail and willing to go that extra mile to ensure you are fully satisfied with your experience at the dealership and new vehicle…highly recommended!!! More