London's Airport KIA

2025 Sorento EX 2. 5 Turbo. Made it known at arrival wanted 0W30 synthetic oil as per KIA specs for the vehicle. Service order says 0W20 installed, but small note, in f 5 Turbo. Made it known at arrival wanted 0W30 synthetic oil as per KIA specs for the vehicle. Service order says 0W20 installed, but small note, in fine print, stating correction 0w30 installed as per vehicle specs. When I challenged the service advisor as to which viscosity is installed he says he talked to parts and shop tech and 0W30 was installed. It is only a computer entry error on the service order as they have a new computer system. Same excuse I got 6 mos ago when I purchased vehicle at this dealership and errors were made in the purchase process. Taking a new vehicle to a dealership is all about trust. Putting a correction notice on a service order, to me, looks like a way to cover their butt. Question remains is 0W20 actually in the engine. Shop refuses to do oil change again, they say it is 0w30 installed, just a paper work error. What ever happened to building customer trust? UPDATE: With no response from the dealership stating to return the vehicle and resolve the issue, KIA CANADA became involved in the matter. Within 12 hours the shop foreman calls, stating an error was made, the vehicle has 0W20 in it. Bring the vehicle back ASAP and the correct grade viscosity oil will be put into the engine. Here are some unresolved concerns. 1) the shop tech knew it was Turbo engine and the oil filler cap reads in bright yellow 0W30. So if the shop tech was paying attention to detail he would have realized he put in the wrong viscosity, but instead covered it with the service advisor and didn't admit to the mistake until questioned by the shop foreman who had been alerted to the issue from Kia Canada and no one else at the dealership. 2) Why did the service advisor cover up for the shop? 3) Why, when challenged, did the service advisor tell the customer that the correct viscosity was in the engine when he knew it wasn't and lie and say everyone (parts, service tech) told him it was just a "typo" on the service order? The vehicle is repaired, thanks to the diligence of the shop foreman. Unfortunately, a person at the dealership has been let go due to this and numerous other similar incidents. Unfortunately, this customer only ended up with problem resolved. No further compensation for having to drive 100 Km back to the shop. Stress and aggravation for three days not knowing if the right oil was in the vehicle and therefore postponing a weekend trip to Toronto from Iona Station. Will this vehicle get further service from this dealership? Attention to detail and transparency was missed at the time the wrong viscosity oil was put into the vehicle. It was then covered up. Only by due diligence did the truth come out. More

I purchased a 2020 Kia Soul EX from London Airport Kia in May 2024. The dealership promised—both verbally and in writing (clearly stated in the contract)—to repair two visible dents 'at a later date'. That r May 2024. The dealership promised—both verbally and in writing (clearly stated in the contract)—to repair two visible dents 'at a later date'. That repair was never done. Beware of their tactics and staff manipulation. If you encounter any of the following behavior, stay alert: Sanjay (Sales) He may try to sneak in extra charges or increase the price in the contract beyond what the salesperson initially promised. If he makes any promises outside the standard contract—even with his signature stamp—you’ll notice the terms are deliberately vague, giving the dealership room to delay or deny fulfillment. Once you decline their upsell offers, they often try to delay agreed-upon repairs. For example, if you refuse to pay for the optional repairs they recommend, they may falsely claim the appointment is only for “inspection,” or intentionally schedule repairs on weekdays to inconvenience you once they find out your availability. David (Sales/After-Sales) When the issue is passed to him, he may pretend he’s new and “knows nothing,” refusing to honor previous agreements. When reminded that he represents the dealership and is responsible for resolving outstanding obligations, he shifts blame and delays action further. If you absolutely must deal with this dealership, test for yourself whether they’ll try this tactic—vague emails for appearance, but evasive phone calls when real commitment is needed. All this effort just to avoid honoring a commitment worth less than $500, while damaging customer trust. I will continue sharing this experience across all platforms to warn other customers. If you value transparency, responsibility, and proper service, avoid this dealership. More

I visited the dealership to purchase two vehicles, Carnival & Seltos. I paid a deposit for Seltos and asked a salesperson to contact me immediately when a Carnival is available. A salesperson sent a Carnival & Seltos. I paid a deposit for Seltos and asked a salesperson to contact me immediately when a Carnival is available. A salesperson sent an email that Carnival LX+ was there. I replied immediately and visited the showroom the next day. He told me that it was sold out recently. Instead, I found an in-stocked Sorento. I did a test drive and decided to choose it. I cancelled the deal for Seltos and chose Sorento. But there weren't floor mats. He told me that he would send mats when they would be stocked. I sent an e-mail to him from time to time to check the status. However, I didn't receive any reply from him. On the day of my 1st service, I visited the dealership and asked about my floor mats and the salesperson. They said he left the company, and nobody knew about my mats. I gave up to get the floor mats. I bought a set of floor mats from a third-party supplier. More

The worst experience I have had with a dealership. Left the car with them for two days and ended up having to pay $150 for a diagnostic that revealed nothing. They blaned the noise on a minor bumper c Left the car with them for two days and ended up having to pay $150 for a diagnostic that revealed nothing. They blaned the noise on a minor bumper collision involving the back end. Despite my asking to talk to the manager, he didn't have the courtesy of returning my call, instead working through a service associate. The associate basically claimed cluelessness on the matter, but was trulty unhelpful. It was a breath of frresh air when I talked to another dealership. More

Simply atrocious customer service They literally (albeit politely) refused to let me on a test drive, because according to them, "going from a Mercedes to a Kia will only disappoint yo They literally (albeit politely) refused to let me on a test drive, because according to them, "going from a Mercedes to a Kia will only disappoint you". Why should you care my reasons for considering a Kia? And if you're going to lie to my face, at least come up with some better more believable excuses. More