London's Airport KIA

I purchased a 2020 Kia Soul EX from London Airport Kia in May 2024. The dealership promised—both verbally and in writing (clearly stated in the contract)—to repair two visible dents 'at a later date'. That r May 2024. The dealership promised—both verbally and in writing (clearly stated in the contract)—to repair two visible dents 'at a later date'. That repair was never done. Beware of their tactics and staff manipulation. If you encounter any of the following behavior, stay alert: Sanjay (Sales) He may try to sneak in extra charges or increase the price in the contract beyond what the salesperson initially promised. If he makes any promises outside the standard contract—even with his signature stamp—you’ll notice the terms are deliberately vague, giving the dealership room to delay or deny fulfillment. Once you decline their upsell offers, they often try to delay agreed-upon repairs. For example, if you refuse to pay for the optional repairs they recommend, they may falsely claim the appointment is only for “inspection,” or intentionally schedule repairs on weekdays to inconvenience you once they find out your availability. David (Sales/After-Sales) When the issue is passed to him, he may pretend he’s new and “knows nothing,” refusing to honor previous agreements. When reminded that he represents the dealership and is responsible for resolving outstanding obligations, he shifts blame and delays action further. If you absolutely must deal with this dealership, test for yourself whether they’ll try this tactic—vague emails for appearance, but evasive phone calls when real commitment is needed. All this effort just to avoid honoring a commitment worth less than $500, while damaging customer trust. I will continue sharing this experience across all platforms to warn other customers. If you value transparency, responsibility, and proper service, avoid this dealership. More

I visited the dealership to purchase two vehicles, Carnival & Seltos. I paid a deposit for Seltos and asked a salesperson to contact me immediately when a Carnival is available. A salesperson sent a Carnival & Seltos. I paid a deposit for Seltos and asked a salesperson to contact me immediately when a Carnival is available. A salesperson sent an email that Carnival LX+ was there. I replied immediately and visited the showroom the next day. He told me that it was sold out recently. Instead, I found an in-stocked Sorento. I did a test drive and decided to choose it. I cancelled the deal for Seltos and chose Sorento. But there weren't floor mats. He told me that he would send mats when they would be stocked. I sent an e-mail to him from time to time to check the status. However, I didn't receive any reply from him. On the day of my 1st service, I visited the dealership and asked about my floor mats and the salesperson. They said he left the company, and nobody knew about my mats. I gave up to get the floor mats. I bought a set of floor mats from a third-party supplier. More

The worst experience I have had with a dealership. Left the car with them for two days and ended up having to pay $150 for a diagnostic that revealed nothing. They blaned the noise on a minor bumper c Left the car with them for two days and ended up having to pay $150 for a diagnostic that revealed nothing. They blaned the noise on a minor bumper collision involving the back end. Despite my asking to talk to the manager, he didn't have the courtesy of returning my call, instead working through a service associate. The associate basically claimed cluelessness on the matter, but was trulty unhelpful. It was a breath of frresh air when I talked to another dealership. More

Simply atrocious customer service They literally (albeit politely) refused to let me on a test drive, because according to them, "going from a Mercedes to a Kia will only disappoint yo They literally (albeit politely) refused to let me on a test drive, because according to them, "going from a Mercedes to a Kia will only disappoint you". Why should you care my reasons for considering a Kia? And if you're going to lie to my face, at least come up with some better more believable excuses. More