Lockwood Kia - Service Centre

Not Happy with cost and explanation of cost. I asked John to explain why the diagnostic test was so expensive. The test only took less than 6 minutes and cost 120. He explained he has to pay corporate Kia fo to explain why the diagnostic test was so expensive. The test only took less than 6 minutes and cost 120. He explained he has to pay corporate Kia for information on codes and needs to pay employees for time. Kind of funny how he also charged me separate for hours worked. It cost 274 dollars to change for spark plugs. They charge 29 dollars for plugs and I looked at automotive supplies the most expensive was 15 each. I would not return to the deal ship but you can only get information on recall codes if they you get service from them. In all I believe Kia is centred around making money not customers. More

Matthew is the best really awesome communication. Thank you Matthew and everybody in the maintenance department. 25 word are needed so here we go.cheers you Matthew and everybody in the maintenance department. 25 word are needed so here we go.cheers More

Every time I come for service, being greeted by Taylor and her cheerful smile makes you feel immediately welcome. Taylor is warm, friendly, competent and hospitable, one of the best customer service prof and her cheerful smile makes you feel immediately welcome. Taylor is warm, friendly, competent and hospitable, one of the best customer service professionals I have ever been served by. For example, I once saw her serving a cup of tea to an elderly customer seated in the waiting room. Another time, she asked a bored customer who was seated if she could help him turn on the TV. For me, she does many little amazing things like provide status updates on vehicle repairs, and being honest on what work is needed and what can wait. Taylor is naturally excellent at what she does, a next-level professional every organization dreams of having within its walls. Simply put, her Customer Service IQ is matched only by her EQ. More

Had a great experience today with Taylor. She was prompt in her quote for a job I needed done, got back to me quickly when I emailed her and she even took the time to explain the brake down of the bill as I in her quote for a job I needed done, got back to me quickly when I emailed her and she even took the time to explain the brake down of the bill as I had sent her 2 separate po#'s. Thanks for your professionalism. PS I work for another dealership. Craig More

I was extremely pleased with my sales representative, Nate as he was thorough, honest and reliable with my car purchase. I will definitely be returning to this location as well. Nate as he was thorough, honest and reliable with my car purchase. I will definitely be returning to this location as well. More

I am very thrilled after buying my new car and I am very satisfied with the service Nathan has provided me with. I am very happy with my purchase. It has met all my expectations. satisfied with the service Nathan has provided me with. I am very happy with my purchase. It has met all my expectations. More

I wanna say thank you Nathan for helping me find the car that I was looking for, and he was well poliet & he helped in all my needs. that I was looking for, and he was well poliet & he helped in all my needs. More

Kia Forte smart trunk problem I had a problem with my 2017 Kia Forte smart trunk I normally deal with Chris but he was absent so I dealt with lake he was awesome person to get it I had a problem with my 2017 Kia Forte smart trunk I normally deal with Chris but he was absent so I dealt with lake he was awesome person to get it resolved smart person very helpful I will go back to this dealer anytime if I deal with Chris or lake although he did not sell me the vehicle Chris did he was nice enough to help me setup my Android in my car took the time to explain everything to me awesome person love that guy lol lol 😁😁😁😁😁😁🤗 More

Excellent Experience! John and Peter both went above and beyond in diagnosing an intermittent and frustrating problem that I had been experiencing with my car. I was provid John and Peter both went above and beyond in diagnosing an intermittent and frustrating problem that I had been experiencing with my car. I was provided with detailed, but clear, information as to how the process was progressing, and what the ultimate resolution to the problem was. More

Nate is a great and knowledgeable salesman, who looks out for the customer's interests foremost. I would recommend him and this dealership to anyone interested in a Kia for the customer's interests foremost. I would recommend him and this dealership to anyone interested in a Kia More