Lockwood Kia - Service Centre

Excellent Service and Response from the Service Dept. especially with Matthew. Assisted with Kia Canada communications regarding warranty. especially with Matthew. Assisted with Kia Canada communications regarding warranty. More

I have only dealt with service. I can almost never get through when I call. They actually don't give you any advice on needed services. This is my 2nd Kia and my third dealership an I can almost never get through when I call. They actually don't give you any advice on needed services. This is my 2nd Kia and my third dealership and the first time service was not done regularly. Was expecting that once I was in their system I would get emails, reminders, etc and advice on needed service. . So disappointed. My current Kia is my last one. I have never met a service advisor at this location ever. At the other dealerships, I drove up to a service desk and spoke directly with an advisor. This level of service does not happen at Lockwood and it should. This is likely why no one ever told me I was due for service. That being said, staff in customer service are helpful and friendly. More

Provides excellent customer service and excellent service, always with the best intention of solving the problem that my car's rubber presented. service, always with the best intention of solving the problem that my car's rubber presented. More

Michael Holguin took the time and a personable approach to sort out a problem I had. When looking at reviews, I always look at the ones where customers had problems and they were rectified as this sets se to sort out a problem I had. When looking at reviews, I always look at the ones where customers had problems and they were rectified as this sets service above and beyond the expected. Well done and thank you to Michael for being this person. It is a beautiful dealership - a pleasure to visit and I recommend Michael to anyone considering a Kia - PS I am loving my Sportage! More

I purchased my vehicle at Lockwood nearly 3 years ago and the sales team at that time were nothing short of amazing! We all know the true test is after the "sale". I felt it was important to share with tho the sales team at that time were nothing short of amazing! We all know the true test is after the "sale". I felt it was important to share with those of you who are on line car shopping, doing your homework ahead of making that big purchase that the "after the sale" service is just as great as the buying process! I have complete faith and confidence in the service team at Lockwood. Easy to book an appointment, the service manager and licensed tech have taken the time to explain any issues or made suggestions to me pertaining to the care/maintenance of my vehicle and they've treated me with kindness and respect. There are 3 other Kia dealerships that are much closer to my residence, but this kind of customer care can only be found in Oakville at Lockwood Kia. Well done! More

Absolutely loving my Telluride - I went into the showroom and fell in love - bought the floor model! The sales team was great, but what keeps me coming back (bought 3 cars now from Lockwood Kia) is the am and fell in love - bought the floor model! The sales team was great, but what keeps me coming back (bought 3 cars now from Lockwood Kia) is the amazing service team. Taylor is amazing to deal with and has been so helpful the past few years. I highly recommend this dealership for all your service needs More

My experience since purchasing my car 6 years ago has been great. The Service Department staff are consistently pleasant and professional. Taylor and Shianne and Matt are always courteous, pleasant and e been great. The Service Department staff are consistently pleasant and professional. Taylor and Shianne and Matt are always courteous, pleasant and extremely helpful. I would recommend this dealership for a new car purchase and follow up service. More

This guy only speaks "Excuse-anese". You can tell he has ZERO management experience. Terrible service from his department and he made no offer to rectify a bad experience. ZERO management experience. Terrible service from his department and he made no offer to rectify a bad experience. More

Peter has worked on my families vehicles my entire life. I was pleasantly surprised to see that he had joined the Kia family. I am happy that he now works on my car. I trust his knowledge 1000% I was pleasantly surprised to see that he had joined the Kia family. I am happy that he now works on my car. I trust his knowledge 1000% More