
Lockwood Kia
Oakville, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 567 reviews
First and foremost, I would like to thank the team in Lockwood Kia especially Jay (dealer), Christopher (Finance Manager), and Marco (General Manager) who were all a part of the process in purchasing my Lockwood Kia especially Jay (dealer), Christopher (Finance Manager), and Marco (General Manager) who were all a part of the process in purchasing my first brand new car! Jay walked me through the initial process of reserving my car and when my car arrived, he was very knowledgeable with all of the features (safety features, settings, etc) that the car came with. I was very happy with the customer service he provided, especially the communication. The initial process happened over the phone which was very convenient for me since I live in Scarborough and Lockwood Kia is in Oakville. Jay kept me informed and provided pictures of the car when it arrived which I REALLY appreciated because at least I felt confident knowing what I was getting. I would highly recommend him to anyone because he is approachable and made me whole experience of buying a car less intimidating. Christopher walked me through all the financial aspects; from the bill of sales, to the coverage and whatever else that falls under this category. I was very happy with the overall process because he was very patient when I asked for further clarification and explained terminology that were very new to me. He was very prompt in replying to my emails and keeping me well-informed on any updates, which makes Christopher very reliable and competent! He also made the whole purchasing process go smoothly. The staff mentioned above have all contributed in the success of purchasing my first car. I would highly recommend this dealership to my friends and family. More
Christopher was excellent at explaining the whole purchasing experience as well as helping us return our leased vehicle and trade in our other older vehicle for our brand new Sportage HEV. David did purchasing experience as well as helping us return our leased vehicle and trade in our other older vehicle for our brand new Sportage HEV. David did a great job giving us a walk-through of our vehicle. More
Our sales rep David was kind and made everything go smoothly. We're very happy with our choice. smoothly. We're very happy with our choice. More
Purchased a Pre owned Audi from David today was really happy with all the help he gave even happier with the vehicle. Big thank you to Colin and Mike as well with making my time at Lockwood Kia a great ex happy with all the help he gave even happier with the vehicle. Big thank you to Colin and Mike as well with making my time at Lockwood Kia a great experience. More
Gouging prices on used vehicles. Taking advantage and asking over msrp on used is nuts Taking advantage and asking over msrp on used is nuts More
Great dealership , got my first and second car here . Staff was very professional and nice . Great dealership to work with . 10/10 definitely would recommend. Staff was very professional and nice . Great dealership to work with . 10/10 definitely would recommend. More
I have only dealt with service. I can almost never get through when I call. They actually don't give you any advice on needed services. This is my 2nd Kia and my third dealership an I can almost never get through when I call. They actually don't give you any advice on needed services. This is my 2nd Kia and my third dealership and the first time service was not done regularly. Was expecting that once I was in their system I would get emails, reminders, etc and advice on needed service. . So disappointed. My current Kia is my last one. I have never met a service advisor at this location ever. At the other dealerships, I drove up to a service desk and spoke directly with an advisor. This level of service does not happen at Lockwood and it should. This is likely why no one ever told me I was due for service. That being said, staff in customer service are helpful and friendly. More
This was my first purchase from Kia and this specific dealership. This was the best new lease experience I have had. They were clear on what I needed to provide, very prepared with the paperwork, didn't dealership. This was the best new lease experience I have had. They were clear on what I needed to provide, very prepared with the paperwork, didn't pressure to spend extra money and showed me how to use the various features. I highly recommend them. More
This is the best experience I’ve had with a Kia dealership, and I’m on my fourth KIA. Even though I don’t live in the area, When I was shopping for my KIA Sorrento, I was impressed by the professio dealership, and I’m on my fourth KIA. Even though I don’t live in the area, When I was shopping for my KIA Sorrento, I was impressed by the professionalism and honesty from the sales associates. I don’t live in the area so I’m only able to use their Service department a half dozen times, which is also top notch. My most recent interaction was with Christopher Guidotti, the finance manager, I needed info on remaining balance, and he was patient and even took the time email me the payout forms, and instructed me how to proceed with my financial institution; even gave me some information on KIA’S electric vehicles, as to what’s available and what’s to come. Looking forward to the next negotiation for a new electric vehicle, last time I got a fair deal and a Kia umbrella which was a prop in the show room. Very accommodating staff! More