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Lockwood Kia

Oakville, ON

4.2
568 Reviews
The Lockwood Group has been servicing Oakville for over 30 years in the Automotive Retail Business. We have built our reputation on great customer service and a high level of professionalism. We are proud to service not only the Oakville area, but also Milton, Burlington and Mississauga. If you are coming from out of town drop by and we will be sure to greet you with a smile and a warm heart. The Lockwood Group is especially excited with the new partnership with Kia due to our shared values. Kia’s brand slogan “The Power to Surprise” represents the company’s global commitment to surpassing customer expectations through continuous automotive innovation. Since 1973 the Lockwood Group has been committed to a similar goal of constantly surpassing customer’s expectations in customer service becoming the premier destination for superior customer experiences in both sales and service. Like our own motto says, “EXPERIENCE THE BEST.” At Lockwood Kia you will be welcomed by our team of professional, honest and dedicated sales staff. We would like to welcome everyone to come in for a visit to learn more about this exciting new brand. Since becoming part of the growing Kia network in Canada we have developed an intense passion for this brand due to its award winning designs and affordable pricing. Our sales team will be happy to share their deep rooted knowledge of our products, and assist you with all of your automotive needs. Our recent renovations are now complete but we've still got great things planned for the future. We hope that you will enjoy the enhancements and improvements that are still to come. We welcome any feedback or suggestions you, our customers and partners, have in making Lockwood Kia Oakville the premier Kia destination in Southern Ontario. Please be sure to follow us on twitter and facebook for the latest updates or contact us at any time at info@Lockwoodkia.com.
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2400 South Service Rd West

Oakville, ON

L6L 5M9

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Showing 568 reviews

September 16, 2018

Great team, great experience They literally took all the time I needed from to make the most informed and correct purchasing decisions. They were happy to pursue all of my options More

by SeanCar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Guidotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2018

Off to Orangeville Kia Pressure pressure pressure to make that sale ! It does NOT matter how much you tell them you’re on a strict budget they will continuously add to the p More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicole Porritt, Nate Mason
Sep 04, 2018 -

Lockwood Kia responded

Hello Andrew, I'm sorry to hear about your poor experience. Please understand that we do not conduct business based on pressure. We pride ourselves in being a low pressure environment which is what you will hear from many of our other reviews. After purchasing your vehicle, we are required by law to inform you of certain protection items, they are by no means mandatory and it is your choice to accept or decline items. We respect our clients budgets at all times. If you wish to discuss your experience further please call the store and ask for me directly. Michael DeFreitas General Manager

Sep 04, 2018 -

Andrew responded

Fair enough we did not have to choose the protection package,but that is not the point here. Let me explain the full story..... Your website stated an offer of a certain period of months at a biweekly basis and a certain interest rate. To be sure about all the details we called your salesman and he confirmed the offer on the particular vehicle we were interested in. That confirmed we went into your branch for a test drive and finally to sign. Only to be told the offer on the vehicle we had chosen was incorrect and that it would be the shorter finance period. The figure biweekly initially was $98, it then went up to $123 biweekly. Also we opted for the winter tyres to be added and your sales guy said he would get 50% off only to return after a chat with his manager that no we had to pay full price. We were okay with the tyres added to the price ,but not the additional price on top of the original offer. After all the OPTIONAL protection offers the price shot up to $164 biweekly. From strict budget to almost double. All I am trying to say is make sure your sales staff know what they are talking about before making wild claims and also not getting visibly irritated when we chose to give it some thought. Not even a goodbye,but a flick of his wrist without making eye contact when he knew the sale might not happen right there and then. With all this said I’m sure you have other staff whom are professional and conduct themselves honorably. I’m just annoyed my wife had to endure his tantrum.

Sep 05, 2018 -

Lockwood Kia responded

Hi Andrew, The finance calculator on our website is by no means a quotation tool it is simply a finance calculator for estimation purposes only. There is a clear disclosure underneath the finance calculator which mentions this. In regards to our salespersons behavior I cannot comment as I was not present at that time. I have spoken to Nate about the situation and he has assured me that he did not act unprofessionally however was frustrated at the fact that you were in agreement to the vehicle price and ultimately changed your mind about the deal that was made after meeting with our finance manager. If you would like to discuss this further please contact me directly. Michael DeFreitas

August 29, 2018

Amazing staff and no pressure to purchase. Christopher Guidotti in the sales department was great. I was looking for a fuel efficient car and he showed me some options and I got a Niro and it’s More

by Stihlguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Guidotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2018

Went in with a specific budget. Nathan listened and took the time with me. He did his very best to work within the difficult budget I had, and was flexible with my availability. I More

by Jogreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael DeFreitas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janel Hernandez, Nate Mason
August 01, 2018

Amazing Customer Service Michael was the financial services manager that assisted me through my Kia Sorrento purchase earlier this year. Michael is one of the few that y More

by Sorrento2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Haist
July 31, 2018

Thank you Chris and Lockwood Kia! Purchasing a vehicle from Lockwood Kia was of the highest quality of customer service in purchasing my new car. Chris was polite, informative and a ge More

by zoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Guidotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2018

Very pleasant experience with my new Sorento This is my second Kia from Lockwood Kia. I worked with Jake and had such a great experience. He was helpful, flexible and a pleasure to deal with thro More

by Basil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Clark
June 29, 2018

Thanks Christopher Christopher made the entire experience of getting into an awesome car seamless. It took awhile for me to visit the dealership, but Christopher stayed More

by Satisfied
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Guidotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2018

HE IS THE MAN!!! Honest and direct to the point, listen and focus on customer need "NOT just to get a sale" but to help! I even text him at 9:45 PM and he still t More

by Manny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Mason
June 13, 2018

Customer Service at its finest I regularly service here because it is close to my work and with the shuttle service, I can get brought to and from work easily while they service my More

by cg17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giulio Michetti
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