Lockwood Kia

Good service but had to change model to a hybrid since gas only was not avialable. Very courteous and heloful gas only was not avialable. Very courteous and heloful More

Dear Lockwood Kia manager I just want to say a big thank you to Kevin Mangal from the service department at Lockwood Kia. My wife and I were really impressed by how kind, caring, and professional he thank you to Kevin Mangal from the service department at Lockwood Kia. My wife and I were really impressed by how kind, caring, and professional he was. We brought in our car with a fan issue, and although we didn’t have an appointment, Kevin went out of his way to fit us in. He explained everything clearly, followed up patiently, and made sure the work was done properly. You can tell he genuinely cares about customers and takes pride in doing a great job. People like Kevin make all the difference — thank you again for your amazing service! More

I was a walk in customer and felt at home right away. Chris and Avery were very helpful and respectful of what I was looking for, Chris gave me my options and gave great sincere advice. The main reason I Chris and Avery were very helpful and respectful of what I was looking for, Chris gave me my options and gave great sincere advice. The main reason I ended up dealing with Kia after shopping around, was really the personal touch and the team being authentic and themselves. This was the biggest selling point for myself. I will be back to these guys in the future. More

Quick response to my queeries and resolution of the issues in a timely manner. I have the impresion that the staff really do care about their customers. issues in a timely manner. I have the impresion that the staff really do care about their customers. More

Very professional, friendly, courteous staff. Not pushy. They listened to what we wanted and could afford and did their best to find a car for us. Good selection of vehicles. The after sale follo Not pushy. They listened to what we wanted and could afford and did their best to find a car for us. Good selection of vehicles. The after sale follow up was very good. More

Review of Service received at Lockwood Kia on Wed. May 21, 2025 Car: EV6 AWD with GT Line Pkg 2 Reason: 2-year warrantee maintenance service My 2-year old EV6 (13,564 km) was running perfectly, b May 21, 2025 Car: EV6 AWD with GT Line Pkg 2 Reason: 2-year warrantee maintenance service My 2-year old EV6 (13,564 km) was running perfectly, but Kia expects owners of electric vehicles, in order to maintain warrantee coverage, to have inspections made yearly or by certain kilometers travelled, so I made an appointment for the service. After having concerns about service being performed inadequately, or just not done, on previously owned cars from other dealerships, I wanted to be certain that Lockwood Kia did the service they said they would do, and I was paying for. So, I meticulously prepared may vehicle so that I would be able to tell, by observing certain areas for physical disturbance to see, if indeed, the required inspection was done. I was told that the job would take about an hour to complete barring any unexpected delays. I saw that my car was in and out of the service bay in about 15 minutes, not closer to an hour, and was determined to find out why. After a discussion, I am pleased to report that my concerns were unfounded, and that the personnel I dealt with over the phone, (Kevin), and in person, (Shianne, Derek, and Peter) had addressed all of my concerns professionally with straightforward explanations. I have no hesitation in having Lockwood Kia perform needed service on my vehicle in the future, with the honesty and integrity that was shown to me today, and I encourage their personnel to keep up the good customer relations. More

Got off to a bad start, in that the 2nd key was missing for 2 weeks after we picked up the vehicle , which was a week after we purchased it. After a week's worth of phone calls to sales and getting nowhere for 2 weeks after we picked up the vehicle , which was a week after we purchased it. After a week's worth of phone calls to sales and getting nowhere fast, I contacted Mike Defreitas and had the key within 2 days! I was most impressed with his service. I'm not in a position to rate the dealership as far as maintenance is concerned yet. More

I paid out $400. 00 for wipers and an oil change. When they comminated they stated it had to go for some test, even thought I stated I told them I know it was low on o 00 for wipers and an oil change. When they comminated they stated it had to go for some test, even thought I stated I told them I know it was low on oil. More

We purchased a used Volkswagen in December 2024 from this dealership. When we got home (Port Colborne) and after trying the infotainment screen we realized it did not work. The salesperson did not advise o dealership. When we got home (Port Colborne) and after trying the infotainment screen we realized it did not work. The salesperson did not advise of this malfunction (nor of the back seat that did not go down) and it was such a distance to go back to Oakville and we didn't think they'd repair it, so we didn't bother to tell them. Then, in speaking with the VW dealership near us, we were told that it should have been working when they sold us the car, and that that should pay to have it repaired or replace. So, when we received their 'customer satisfaction' email, we advised them of our disappointment that this touch screen was not functioning. They have refused to repair it, saying we waited to long and that they are certain it was working when we bought the car. In otherwords, we're not truthful. VERY dissatisfied and disappointed. More

The atmosphere was relaxing employees were all pleasant. I was offered a drink of my choice either water or coffee I was offered a drink of my choice either water or coffee More