Lexus of Royal Oak

Adrian and Candace were great, really made the experience exceptional. We would buy another Lexus for our next vehicle, this will be our fourth Lexus we’ve had over the years. experience exceptional. We would buy another Lexus for our next vehicle, this will be our fourth Lexus we’ve had over the years. More

All pros and funny!!Good,good,good! Keep up the good work! Stakes are on the Barby! See you next time for Lexus cars for my daughter and two grandsons!! work! Stakes are on the Barby! See you next time for Lexus cars for my daughter and two grandsons!! More

Service at Royal Oak Lexus was exceptional. Service Advisor, David Skillen, was knowledgeable and professional. Highly recommend this dealership. I will definitely bring my car there in the future Advisor, David Skillen, was knowledgeable and professional. Highly recommend this dealership. I will definitely bring my car there in the future More

Lexus of Royal Oak is absolutely awesome! Excellent service, kind and knowledgeable staff. A pleasure to be a customer there. Their sales staff are amazing! service, kind and knowledgeable staff. A pleasure to be a customer there. Their sales staff are amazing! More

Exceptional experience with the most competent, professional and extremely kind team! Left with my car feeling like I am part of such a precious family! Kevin saw to to my every need with promptnes professional and extremely kind team! Left with my car feeling like I am part of such a precious family! Kevin saw to to my every need with promptness and an awesome smile! Big thank you to all! More

Very professional service by King and Candice and everyone working there. We felt very valued as customers and the whole process was smooth. The team at the Royal Oak are very professional and greet everyone working there. We felt very valued as customers and the whole process was smooth. The team at the Royal Oak are very professional and greet and treat us with respect. Policies contract signing was explained in detail, all very transparent. I would 100% recommend this dealership to anyone wanting to purchase a vehicle. More

Bad Experience Even though our experience with Stewart the salesman was excellent, the manger, Jason is awful and treated us with a lot of condescension and derision Even though our experience with Stewart the salesman was excellent, the manger, Jason is awful and treated us with a lot of condescension and derision. If my wife was not sold on the vehicle, would not have entered the place. More

Out of town buyer very happy with Royal Oak Very accommodating in a difficult and tight time line. I was very happy with the service and sales efforts put forth by Kevin Neil to answer all my qu Very accommodating in a difficult and tight time line. I was very happy with the service and sales efforts put forth by Kevin Neil to answer all my questions on and off work hours. More

Good place to buy a premium vehicle Easy to deal with and friendly environment. We were greeted right at the door. Good selection of vehicles. I drove 2 RX's with the Sales Consulta Easy to deal with and friendly environment. We were greeted right at the door. Good selection of vehicles. I drove 2 RX's with the Sales Consultant and decided on one and he did a very good job on reconditioning some of the little imperfection on the hood before we picked up the vehicle More

Sold me a vehicle in Alberta with no block heater. Didn’t let me know it didn’t have one when I bought it. Didn’t offer to install one or remote start so the cost could be added to the financing then basical let me know it didn’t have one when I bought it. Didn’t offer to install one or remote start so the cost could be added to the financing then basically said they aren’t standard equipment so not their job to tell me. After posting this review the GM called me and instead of doing what I thought he would be doing, calling to apologize and rectify the situation, he took the same approach of “it’s not standard equipment so not our problem” and persisted to ask me to change my review because they feel they’ve done nothing wrong and have gone “above and beyond” for me. I felt like I was being bullied into changing my review and ended the conversation just to get off the phone. They had quoted me a price to get a new one installed. I went in and the price was higher because I was apparently quoted the wrong price. The desk girl was lovely and they did honour the quote. The girl in the spa is also lovely but still an overall bad experience. The GM’s call probably being the worst of all. More