Lexus of Royal Oak

Very professional service by King and Candice and everyone working there. We felt very valued as customers and the whole process was smooth. The team at the Royal Oak are very professional and greet everyone working there. We felt very valued as customers and the whole process was smooth. The team at the Royal Oak are very professional and greet and treat us with respect. Policies contract signing was explained in detail, all very transparent. I would 100% recommend this dealership to anyone wanting to purchase a vehicle. More

Bad Experience Even though our experience with Stewart the salesman was excellent, the manger, Jason is awful and treated us with a lot of condescension and derision Even though our experience with Stewart the salesman was excellent, the manger, Jason is awful and treated us with a lot of condescension and derision. If my wife was not sold on the vehicle, would not have entered the place. More

Out of town buyer very happy with Royal Oak Very accommodating in a difficult and tight time line. I was very happy with the service and sales efforts put forth by Kevin Neil to answer all my qu Very accommodating in a difficult and tight time line. I was very happy with the service and sales efforts put forth by Kevin Neil to answer all my questions on and off work hours. More

Good place to buy a premium vehicle Easy to deal with and friendly environment. We were greeted right at the door. Good selection of vehicles. I drove 2 RX's with the Sales Consulta Easy to deal with and friendly environment. We were greeted right at the door. Good selection of vehicles. I drove 2 RX's with the Sales Consultant and decided on one and he did a very good job on reconditioning some of the little imperfection on the hood before we picked up the vehicle More

Sold me a vehicle in Alberta with no block heater. Didn’t let me know it didn’t have one when I bought it. Didn’t offer to install one or remote start so the cost could be added to the financing then basical let me know it didn’t have one when I bought it. Didn’t offer to install one or remote start so the cost could be added to the financing then basically said they aren’t standard equipment so not their job to tell me. After posting this review the GM called me and instead of doing what I thought he would be doing, calling to apologize and rectify the situation, he took the same approach of “it’s not standard equipment so not our problem” and persisted to ask me to change my review because they feel they’ve done nothing wrong and have gone “above and beyond” for me. I felt like I was being bullied into changing my review and ended the conversation just to get off the phone. They had quoted me a price to get a new one installed. I went in and the price was higher because I was apparently quoted the wrong price. The desk girl was lovely and they did honour the quote. The girl in the spa is also lovely but still an overall bad experience. The GM’s call probably being the worst of all. More

Kevin is the best guy to deal with at dealership. He’s the best . Went to other Lexus dealership but he beat all of them thank Kevin👍 the best . Went to other Lexus dealership but he beat all of them thank Kevin👍 More

Just bought a NX from Lexus of Royal Oak, Ricky was a good Salesman to work with and Mike Chow the Manager was so helpful too, great experience.Mike Hoang in parts also gave us a lot of info on winter ti good Salesman to work with and Mike Chow the Manager was so helpful too, great experience.Mike Hoang in parts also gave us a lot of info on winter tires. More

Sam Lee was amazing. Gave me periodic updates on the progress. It was a pleasure dealing with Sam & David. I would highly recommend this dealership progress. It was a pleasure dealing with Sam & David. I would highly recommend this dealership More

I do recommend to work with Kevin if you are considering to buy a new car or trade-in your old one with a new Lexus vehicle! He is professional, respectful, patient and experienced enough to get you the be to buy a new car or trade-in your old one with a new Lexus vehicle! He is professional, respectful, patient and experienced enough to get you the best deal. More

Excellence The dealership is bright and roomy. The staff are very friendly and knowledgeable. This is the second Lexus I have purchased from Lexus of Royal Oa The dealership is bright and roomy. The staff are very friendly and knowledgeable. This is the second Lexus I have purchased from Lexus of Royal Oak and their customer service has not changed. It is still outstanding at 10 out of 10. Special kudos to Kevin Niel for patiently spending his time with us, answering all our questions and guiding us through the whole purchasing process. I highly recommend this dealership. More