Lexus of London

Professional Experience The sales person that we dealt with, Sue Vincent, was very patient and supportive. Throughout the process we had difficulty deciding on which model a The sales person that we dealt with, Sue Vincent, was very patient and supportive. Throughout the process we had difficulty deciding on which model and colour we were interested in, causing us to change our minds on more than one occasion. Each time Sue listened, walked us through different options, while at the same time allowing us to not feel pressured and still in control of the decision. More

Excellent As usual, I was given a prompt friendly welcome that was courteous and respectful. Explanation for the car maintenance was given, along with the cost As usual, I was given a prompt friendly welcome that was courteous and respectful. Explanation for the car maintenance was given, along with the cost for the service. More

Experience was outstanding! Purchasing our new Lexus NX was such an exciting process for us from the very beginning with Allan Calvert, to our very friendly and knowledgeable Sal Purchasing our new Lexus NX was such an exciting process for us from the very beginning with Allan Calvert, to our very friendly and knowledgeable Salesperson, Sue Vincent. With so many choices available to us, she took all the time to explain and help with the decision of choosing the right car for us. We enjoyed every minute and never felt any pressure at all. Kylie Burridge also spent so much time explaining and working out the best options for financing with us, made it fun and enjoyable and informative. What a team!!!!! Everyone shared in our excitement when we picked up our new car. I won't forget how "special" that day was and look forward to seeing everyone when my beautiful car comes in for Service. Again, I know it will be top notch!!!!!!!! Thank you everyone, you are awesome!!! More

Terrific as usual I immediately drove to the dealership when a warning light, indicating a problem with the traction system, appeared. Lyndsi prepared the work order a I immediately drove to the dealership when a warning light, indicating a problem with the traction system, appeared. Lyndsi prepared the work order and immediately had a loaner car for me. Karen helped me get started with the loaner vehicle. The problem was attended with a computer upgrade and I had my car back within 5 hours. I saw Romeo when I picked up the car and he explained the problem to me. Terrific customer service and repair service. More

Great dealership My first contact with this dealership was last summer while looking for an ES300H. At that time the salesman handling my needs was Rick Watson. He wa My first contact with this dealership was last summer while looking for an ES300H. At that time the salesman handling my needs was Rick Watson. He was nothing less than a class act. He was very respectful, he answered all my questions in an efficient and timely manner. If he didn't have the answer immediately at hand he ensured he used dealership resources to get it. During my search for this vehicle I visited many Lexus dealers and in the end I purchased this vehicle from Lexus of London this spring primarily due to Rick Watson. Note that this dealership is a 3 hour drive from my home so he must be good. A salesman Lexus of Lomdon should be proud to have in their employ. More

Service Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership More

Quality work and Amazing Service I bought a Lexus 2 years ago and I have been very pleased with the quality and level of customer service I have received from Lexus of London. I have I bought a Lexus 2 years ago and I have been very pleased with the quality and level of customer service I have received from Lexus of London. I have 3 small children so getting anything done is always a challenge but Jason Janusz in the service department has gone above and beyond to make every dealing I have with them extremely pleasant and as convenient as possible for me. This team goes way above and beyond to service the needs of their customers and it shows in every interaction I have had with them! More

Excellent quality and customer service! I recently bought the NX200T from this dealership and I was extremely satisfied with my purchase. Rick was professional, friendly, and provided excell I recently bought the NX200T from this dealership and I was extremely satisfied with my purchase. Rick was professional, friendly, and provided excellent customer service. He was able to answer all my questions and made the purchase process hassle free. I would recommend this dealership to all my friends and family. More

Highly Recommend This Dealership for Purchase and Service I just finished purchasing my third Lexus SUV from this dealership. I have also had all of the service done on my vehicles at this dealership and am I just finished purchasing my third Lexus SUV from this dealership. I have also had all of the service done on my vehicles at this dealership and am very happy with the results. All of the staff I have encountered here are very friendly, helpful, knowledgeable, professional and go out of their way to make your visit a pleasant experience. The dealership is very comfortable, fair and competitive and I highly recommend there services to anyone, you will not be disappointed. I have already convinced my neighbours to use this dealership and they are now on their third vehicle from Lexus of London as well. I wouldn't think of going anywhere else. 5 STARS! More

Professional/Efficient Recently traded a 2007 Yukon for a 2013 Lexus RX350. Most of the required info was communicated via the internet. Very clean, efficient and to the poi Recently traded a 2007 Yukon for a 2013 Lexus RX350. Most of the required info was communicated via the internet. Very clean, efficient and to the point. Once the sale was made a delivery date was scheduled. We are 2 hrs away, arrived early afternoon, Stephanie had all paperwork ready for signatures, they were signed and we were back home for supper (now that,s professional/efficient). More