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Lexus of London
London, ON
4,377 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,377 reviews
July 20, 2021
I recently purchased a 2021 ES from the dealership. Sue and Lauren were super friendly and really helpful. They have excellent customer service. Highly recommend this dealership. and Lauren were super friendly and really helpful. They have excellent customer service. Highly recommend this dealership. More
by Omair.nakai
Employees Worked With
Sue Vincent, Lauren Rossini
July 17, 2021
Larry is very professional and helpful during the complete process of my leasing the new car. I very appreciate with his high quality service. I will continue cooperating with him and this dealership complete process of my leasing the new car. I very appreciate with his high quality service. I will continue cooperating with him and this dealership. More
by lindazhi
Employees Worked With
July 15, 2021
Excellent customer service from our sales rep Mr. Gittens. Extremely helpful through the entire process. Thank you for going above and beyond to deliver our vehicle to another city as well. Gittens. Extremely helpful through the entire process. Thank you for going above and beyond to deliver our vehicle to another city as well. More
by Cristina
Employees Worked With
Lauren Rossini, Kevin Gittens
July 15, 2021
Excellent customer service from our sales rep Mr. Gittens. Extremely helpful through the entire process. Very knowledgeable about what he sells. Would refer friends and family. Gittens. Extremely helpful through the entire process. Very knowledgeable about what he sells. Would refer friends and family. More
by Larry
Employees Worked With
Lauren Rossini, Kevin Gittens
July 15, 2021
Always transparent, never upsell anything and are very professional. I always wanted to take my key staff with me to show them what customer service is all about professional. I always wanted to take my key staff with me to show them what customer service is all about More
by Jimmy Robb
Employees Worked With
July 14, 2021
Very professional. I received an estimate of the repair which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comf which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comfortable chairs. I was asked if there was anything I needed while I waited and they washed and cleaned my RX inside and out. The customer service experience was exceptional. More
by Monty Mitchell
July 14, 2021
Courteous, efficient and always a loaner Excellent Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my v Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my vehicle I’m extending the life of the car. More
by Smitbrad
July 12, 2021
Excellent service that makes me drive from Kitchener. It has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. More
by rkmitra
July 09, 2021
Jack and Larry totally went above and beyond for the service they provided. Vary patient and detailed explanation rally helped me understanding my car. They even delivered it to my work place!!!!!! Thom service they provided. Vary patient and detailed explanation rally helped me understanding my car. They even delivered it to my work place!!!!!! Thomas and Lauren also provided great service on finance part. Overall I’m just glad I chose London Lexus. And London Lexus IS definitely lucky to have them as employees. THANK YOU! More
by Henryshi8656
July 09, 2021
Excellent costumer service. Sales agent Kevin and Finance Manager Thomas are amazing. They make sure for me to get 100% satisfaction before finalize the deal. Many thanks to Kevin and Thomas. They make my d Manager Thomas are amazing. They make sure for me to get 100% satisfaction before finalize the deal. Many thanks to Kevin and Thomas. They make my day. More
by Hasan Al-Hakim
Employees Worked With
Kevin Gittens, Thomas Geeves
