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Lexus of London
London, ON
4,377 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,377 reviews
August 11, 2021
Excellent service and communication. Professional knowledge. Trustworthy. Don’t have pressure to make the decision. Quick response. Easy to get financed. Great dealer to have your loved cars. knowledge. Trustworthy. Don’t have pressure to make the decision. Quick response. Easy to get financed. Great dealer to have your loved cars. More
by Ryan
Employees Worked With
August 07, 2021
Service intake was smooth and quick. One Service advisor was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way in less than twenty minutes. Again, noted and appreciated. Car back cleaned and serviced. Lexus Service level is one of the main reasons that keeps me coming back. More
by Eric135
Employees Worked With
Karen Campbell, CARMEN Jones
August 07, 2021
Miscommunication from start to finish. Always blown away by Lexus - not this time. Very sour experience. Too bad. Waited for loaner, booked oil change $90, was given inspection (miscommunication), asked fo by Lexus - not this time. Very sour experience. Too bad. Waited for loaner, booked oil change $90, was given inspection (miscommunication), asked for a days total was told an amount that was for brakes only (miscommunication), arrived to pay and coordinator was on her phone texting about supper. Sales was asked for 3 quotes, provided 2. Made to feel like I should be thankful they were there. More
by naziemanis
Employees Worked With
Sue Vincent, CARMEN Jones
August 06, 2021
Excellence sevice with sevice . Rick did a good job for us . For us Rick looks honest guys . I will recommend to any one who want to buy car with lexus london. us . For us Rick looks honest guys . I will recommend to any one who want to buy car with lexus london. More
by Padma
August 06, 2021
The service I received from Rick Watson was excellent. Very good communication and accommodating. He was able to locate a 2021 Demonstrator RX350 which met all of our needs. Very good communication and accommodating. He was able to locate a 2021 Demonstrator RX350 which met all of our needs. More
by Lesmoore1
Employees Worked With
August 05, 2021
His service attitude is very good and very enthusiastic. Patiently answer our questions. We are very satisfied with him and we bought the car we like. Patiently answer our questions. We are very satisfied with him and we bought the car we like. More
by KSQ0149
Employees Worked With
July 30, 2021
Rick Watson is always friendly and knowledgeable. It’s a pleasure to work with him and I feel like he truly cares about helping me. pleasure to work with him and I feel like he truly cares about helping me. More
by Jana Rawesome
Employees Worked With
July 30, 2021
Thumbs up to the excellent service I received with all of the staff. I'd like to personally thank Rick Watson who provided THE best customer service - very friendly, personable & knowledgeable. Rick made pur the staff. I'd like to personally thank Rick Watson who provided THE best customer service - very friendly, personable & knowledgeable. Rick made purchasing my new vehicle a breeze & a choice I'm very confident with! More
by n.cameron
Employees Worked With
July 30, 2021
The service is excellent! I had a great experience with the staff. They were able to meet my needs and were very friendly and accommodating. the staff. They were able to meet my needs and were very friendly and accommodating. More
by Hamza
Employees Worked With
Sue Vincent, Lauren Rossini
July 29, 2021
We are very happy that our sales rep, Sue Vincent was able to access exactly the model and colour of our SUV including all of the accessories we wanted too. Sue is always there for us to answer any of ou able to access exactly the model and colour of our SUV including all of the accessories we wanted too. Sue is always there for us to answer any of our questions. We appreciated being shown the available Apps online to help us with our new car. Thanks! More
by Lexi
Employees Worked With
Karen, Dale, Cameron, Sue Vincent, Rhonda Thompson, Thomas Geeves
