Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
165 Reviews of Leduc Chrysler - Service Centre
Sort by
May 17, 2017
Brought my car in for some Warranty work. Phoned SRT and let them know I was bringing in my Hellcat for some warranty work, It was simple and Lonny kept me informed on what they were doing. Phoned SRT and let them know I was bringing in my Hellcat for some warranty work, It was simple and Lonny kept me informed on what they were doing. They even parked my car inside while I was away at work, that gave me peace of mind about how my vehicle was treated. Would recommend anyone with a SRT to bring it in or for that matter any FCA product to them. More
by HellRam
Employees Worked With
April 24, 2017
Employee backs into my vehicle, dealership denies it. You hear horror stories about what happens to your vehicle when you drop it off for repairs, or in my case it was an airbag safety recall. I took my 2 You hear horror stories about what happens to your vehicle when you drop it off for repairs, or in my case it was an airbag safety recall. I took my 2012 Challenger RT to Leduc Chrysler to have this recall looked after. As I was getting the paperwork done at the counter with Chuck the service advisor, there was a loud bang from about 100 ft. away where my Challenger was. Everyone at the counter heard it and looked over. I immediately went over and another service advisor (Shawna) had tried to back a Jeep? out of the service line and had hit my car. There was another employee not 5 ft away and who saw everything , even tried to stop her but was not successful. Shawna was very quick to point out that the tire mounted on the back of the Jeep had absorbed the impact and everything was fine, and left with the Jeep. I called later and asked that their body shop look at my vehicle to make sure there weren't hidden damages. When I returned a couple hours later I asked Chuck to write a note on my invoice saying they had backed into my car in case I had problems later. Here is where things took a dramatic turn. 1) Chuck the service advisor said that my vehicle was NOT HIT and then proceeded to try to put words in my mouth. 2) He said their body shop looked at it and there's no damage.2) The person who was 5 ft away suddenly had amnesia and said it was a "touch" 3) Shawna, the girl who backed into my car, was not around and was never summoned by them. While all this was going on there was an assistant manager who was only 15 ft or so away the whole time who just looked at her computer, pretending she couldn't hear anything. She must have heard because she went to get the service manager when he wouldn't answer the pages when he was called. 4) Chuck said their body shop looked at my car and there's no damage. They therefore wouldn't put anything in writing. 5) The service manager (Lonnie) who I asked to be called, also denied it ever happened, refused at first to write something on my receipt, but eventually this is what he typed “NOTE: VEHCILE MAHE BEEN CONTACTED BY ANOTHER VE HICLE IN THE SERVICEW DRIVE, WAS INSPECTED BY BODY SHOP MANAGER- NO SIGN OF IMPACT-CLIENT WANTED NOTED”. No, that is not my sloppy spelling, that is EXACLTY what and how he wrote it. and took 10 minutes to write that. It probably took one minute to write it and 9 minutes to cleverly turn it in into gibberish. I will take my car to a reputable body shop to get an unbiased opinion, but I can feel a slight buckle on the driver's fender which could be caused by the impact of the bumper pushing against the fender but hopefully I'm just imagining it :) The fact that they backed into my car is disappointing but forgivable (accidents happen, nobody got hurt). What I can't get over is how they all got together and denied it never happened. They must really love their jobs to lie like that. The Old Boys Club is alive and doing well at Leduc Chrysler. I wonder if they ever told the Jeep owner that their vehicle was backed into a car on April 21, 2017? It hit on the far edge of the tire so that would put a lot of impact on the tire carrier. More
by CG
March 09, 2017
great crew Friendly and simply to deal with They tried their best to acomodate and find right vehicle for me I will recomend this dealership to my friends. Friendly and simply to deal with They tried their best to acomodate and find right vehicle for me I will recomend this dealership to my friends. More
by buddy
Employees Worked With
Other Employees :
Derrick Howard, David Jacobs, Michael Kozak
March 06, 2017
My experience with the employees during this transaction. I found everyone of the employees I dealt with to be very friendly, helpful and professional. It was a pleasure meeting, negotiating with the people I found everyone of the employees I dealt with to be very friendly, helpful and professional. It was a pleasure meeting, negotiating with the people involved in this purchase. I would certainly recommend them to anyone interested in purchasing a vehicle at this dealership. More
by Bill121
December 17, 2016
Hard to find service like this anymore. The Service Manager was very knowledgeable, experience and straight to the point. No xx means he's being honest. Still the best policy in my books. Th The Service Manager was very knowledgeable, experience and straight to the point. No xx means he's being honest. Still the best policy in my books. They even help a guy few years back who never bought there but his lock broke to the truck of his car, which was full of Xmas presents and apparently this was the only dealership that got him in. Nuff said. More
by Ferg2020
Employees Worked With
December 16, 2016
Truck Service I had my truck in for regular service and they ended finding a recall on my truck and got that fixed, as well. Service was great, price was awesome an I had my truck in for regular service and they ended finding a recall on my truck and got that fixed, as well. Service was great, price was awesome and my truck was fixed quickly. I would definitely recommend Leduc Chrysler. The shuttle service is very convenient, too. Dropped me off and picked me up to pick up my truck when it was ready. More
by Luke F
December 16, 2016
Fixed it fast Have had a few fixes done at the service center on our older cars. Great service, great price. Used the shuttle and it was great. Have had a few fixes done at the service center on our older cars. Great service, great price. Used the shuttle and it was great. More
by Kendall Franklin
Employees Worked With
November 17, 2016
Worst experience at any dealership Was Dennied warranty on a engine and given a false diagnosis. When I proved them wrong they were unwilling to take any ownership of the problem. Don't Was Dennied warranty on a engine and given a false diagnosis. When I proved them wrong they were unwilling to take any ownership of the problem. Don't know how they sleep at night. More
by Nothappy
Employees Worked With
September 26, 2016
Service Department The service department is always friendly, professional, welcoming (always know my name). I would always recommend them. Everytime I call, they get me The service department is always friendly, professional, welcoming (always know my name). I would always recommend them. Everytime I call, they get me in asap and they try to accomodate my schedule. More
by Teresa01
Employees Worked With
Judy Wilhauk, Shawna Carey
September 24, 2016
FREE Service I popped in to see if something could be done to our locks on our 2008 Jeep Liberty. I would always have to click unlock twice on our remote or from t I popped in to see if something could be done to our locks on our 2008 Jeep Liberty. I would always have to click unlock twice on our remote or from the control on our door to let anyone out (Very cumbersome). The lady, Judy at the service desk, came out with me to have a look as she figured it would be able to be change from the "info centre" in the vehicle when key was in the ignition. Judy discovered our model did not have the info centre feature. She asked if she could bring it in to have a tech, Marco look at it. I waited at the service counter for about 5-10 minutes. She returned my vehicle and told me, Marco had to hook it up to his computer to change the memory as to how our locks would work. The problem was fixed, everyone can now get out when I either open my door or manually touch unlock, once! Judy did not charge me for this service. Have to say, I was expecting to have to book an appointment as well as pay for a minimum labour fee for the dealership to have a peek at my problem. Thanks for the great customer service. More
by Joanne Van't Hoff
Employees Worked With
Marco the mechanic, Judy Wilhauk
