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Lauria Volkswagen

Port Hope, ON

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83 Reviews

55 Benson Ct

Port Hope, ON

L1A 2V6

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Showing 83 reviews

September 21, 2021

Booked a last minute oil change and got it in same day. Had my car back in under 90 mins. More

by davyboy041
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Halencak, Mackenzie Croswell
September 14, 2021

Fast friendly, great service, will bring my car back for my next service for sure More

by Kenzers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Deryaw
September 13, 2021

I have stopped in twice know to have my tires checked as the tire pressure indicator has come. I've had no appointment. the staff were exceptional and so accommodating. they made me feel welcome and fixe More

by JIFWIF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Croswell
September 01, 2021

My car went in for a fault diagnosis on the engine check light. It was identified as an oil leak in the turbo. My unhappiness is that it took me over a week to get this appointment and now I find it will t More

by PEGGY.HILLIARD
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Christie Tanner
Sep 01, 2021 -

Lauria Volkswagen responded

Hi Peggy, First let me apologize on behalf of the entire service department and I’m sorry to hear of your recent poor experience. I am brand new to the Lauria family, but definitely not new to the VW brand. I have extensive Volkswagen service experience and my first order of business is to increase workshop capacity and efficiency. The very last I ever want to hear is that we are too busy to take care of our loyal customers in an efficient and timely manner. Feel free to reach out before scheduling your next service and I will personally ensure a 5 star experience. Sincerely, Ron Murphy Fixed Operations Manager ron.murphy@lauria.ca

July 29, 2021

Everyone is very helpful and friendly. The staff was accomodating and booking for service was fast and efficient. I was given estimates on work needing to be done and paperwork was thoroughly filled ou More

by jokesmama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Croswell
July 14, 2021

Thanks James, Alissa and Mark for your kind and professional attitude and frequently asking me if I required any bottled water. I am happy to recommend Lauria dealerships to anyone. More

by Happy customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, Alyssa Brown, Mark Walker
July 13, 2021

I would have rated my service visit a 5, except that the mechanic forgot to reset my oil change warning light and I didn’t notice that until the next day. More

by PEGGY.HILLIARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Croswell
July 12, 2021

I absolutely love my 2021 Tiguan R Line purchased from Lauria. I went in knowing the car I wanted and Harley was great with answering our (many) questions. We did have one issue with an employee who no lo More

by Amanda B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Finbow, Alyssa Brown, Harley Hunter, Yvonne Wannamaker
July 06, 2021

I know the business of auto sales well having been on the perimeter of it for 55 years. This is a class run dealership with good people. Carrying on from Frank Lauria they went beyond to make sure I was happ More

by killers.bees
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Finbow, Alyssa Brown, Harley Hunter, Marco Zand
June 30, 2021

Professional. Friendly. Addressed the issue. No concerns. A pleasure to deal with. Well done. Thank you. More

by shawmarmar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Halencak, Dave Mamo, Andrew Egan, Dave Masurkevitch, Brendan Farrell, Mackenzie Croswell
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