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Lanoue Chevrolet

Tilbury, ON

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62 Reviews

85 Mill St W

Tilbury, ON

N0P 2L0

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62 Reviews of Lanoue Chevrolet

February 29, 2016

Oil change - service Excellent , friendly service. Don't try to sell extra service-very honest about the services needed .Received phone calls re booking a service appoint More

by t_time34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Bergeron, Scot Bunney
Apr 01, 2016 -

Lanoue Chevrolet responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Lanoue Chevrolet with only the best there is to offer. It’s so nice to hear that Scot and Michelle helped to make your experience such a positive one. We look forward to seeing you for your next service appointment. Please let us know if there is anything we can do for you. Sincerely, Samantha Rainaldi BDC Manager 519-682-2424

February 25, 2016

Long wait Booked service for 8 AM. Almost 2 hours for oil change and transmission flush. Seemed like a long time for this service to be completed. More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Bunney
Apr 20, 2016 -

Lanoue Chevrolet responded

Hi Deb, Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Samantha Rainaldi BDC Manager 519-682-2424

February 24, 2016

Always been treated with respect and on a professional bases Had my vehicle detailed. Ensured they were given enough time to do they task envolved and not have to feel they had to rush. Which l think produces be More

by ecanenergy.4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Bunney
Apr 01, 2016 -

Lanoue Chevrolet responded

On behalf us all of us at Lanoue Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our clean up and service department. We will be sharing your feedback amongst our team. Please don't hesitate to contact us for your future service needs. Respectfully, Samantha Rainaldi BDC Manager 519-682-2424

February 23, 2016

Volume buyer !! My family & I have purchased numerous vehicles from Brian Lowes at this dealership. We have received good value for a good price with that "personal" More

by busguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Lowes
Apr 01, 2016 -

Lanoue Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Lanoue Chevrolet. We wish you safe travels in your vehicle and look forward to seeing you again soon! Respectfully, Samantha Rainaldi BDC Manager 519-682-2424

February 23, 2016

Service special oil change,inspection,tire rotation and wash Went to Lanoue for above special Feb 23.I told them that the service airbag was on and what was involved to fix it.They would get back to me.When the More

by James1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Douglas, Marcel Jobin
Apr 01, 2016 -

Lanoue Chevrolet responded

Thank you for the candid feedback on your experience with Lanoue Chevrolet. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. I would like to discuss your issue over the phone and see if we can correct what was done and make sure that you are completely satisfied with our service. You can reach me by phone at 519-682-2424 or by email at samantha.rainaldi@lanouechev.com Thank you, Sincerely, Samantha Rainaldi BDC Manager

February 23, 2016

Great staff!!! The entire staff in the service department are very capable and friendly, they have looked after my truck very well and I have had no problems getting More

by wfjohnston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Douglas, Shawn Osadchuk, Marcel Jobin
Apr 01, 2016 -

Lanoue Chevrolet responded

Thank you so much for sharing your experience with Lanoue Chevrolet and our service department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Please do not hesitate to contact us for your future service needs. Sincerely, Samantha Rainaldi BDC Manager 519-682-2424

February 19, 2016

AWESOME Steve El-Helou made our experience at this car dealership excellent. Steve made my husband and I feel very comfortable and created a friendly atmosphe More

by Katie & Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve El-Helou
Apr 01, 2016 -

Lanoue Chevrolet responded

Hi Katie and Steve, Congratulations on your new vehicle, we hope you are enjoying it! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Samantha Rainaldi BDC Manager 519-682-2424

February 17, 2016

Love Lanoue Chevrolet We love dealing with Lanoue Chevrolet in all aspects. We have purchased our third vehicle from Lanoue. They are always very honest and upfront with us More

by brenda.bastien.bb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudio Gesuale, Kevin Douglas, Scot Bunney
Apr 01, 2016 -

Lanoue Chevrolet responded

Hi Brenda, On behalf us all of us at Lanoue Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our staff. We will be sharing your feedback amongst our team. Enjoy your new vehicle and please come visit us again soon! Respectfully, Samantha Rainaldi BDC Manager

February 17, 2016

Above and Beyond As usual, Marcel and his Service Team went above and beyond. Our vehicle was washed and even started to warm it up for us as Marcel noticed our arriv More

by kellychauvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcel Jobin
Apr 01, 2016 -

Lanoue Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your service experience with us at Lanoue Chevrolet. Please do not hesitate to contact us for your future service needs! Respectfully, Samantha Rainaldi BDC Manager 519-682-2424

February 13, 2016

Family Service: Always a good experience, has a family feeling to the enviroment. Service department has never failed to accomadate my needs and schedule. S More

by chevynut0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudio Gesuale, Marcel Jobin
Apr 01, 2016 -

Lanoue Chevrolet responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Lanoue Chevrolet with only the best there is to offer. It’s so nice to hear that we helped to make your experience such a positive one. Respectfully, Samantha Rainaldi BDC Manager

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