Langley Toyota

Second time at Langley Toyota for service and both visits have been excellent... Advisors are friendly and knowledgeable, and they get you in on time... Faye have been excellent... Advisors are friendly and knowledgeable, and they get you in on time... Faye More

why do you not have plexi dividers separating staff from customers. came to look at new cars and left. considering the increase in covid numbers you should be protecting customers from customers. came to look at new cars and left. considering the increase in covid numbers you should be protecting customers More

It was a good appointment where it was taking longer then expected mark offers a courtesy car bc he called me when are ear was ready expected mark offers a courtesy car bc he called me when are ear was ready More

My lease on my Highlander was expiring. The process to buyout my lease was horrible. New ownership not trustworthy. Tried to charge for inspection and fees over what was in my lease. Made me go through a buyout my lease was horrible. New ownership not trustworthy. Tried to charge for inspection and fees over what was in my lease. Made me go through a 3 hour process to buy it out: totally wasted my time. More

Langley Toyota has always treated me fairly. The staff is friendly and courteous. The work requested to be done on my vehicle was all done to my liking and in a timely manner. friendly and courteous. The work requested to be done on my vehicle was all done to my liking and in a timely manner. More

Honestly couldn’t have been more pleased with the sales experience I received from Dave and the excellent service from Mark in the service department experience I received from Dave and the excellent service from Mark in the service department More

Because Luke's like they don't care about costumers.they make a mistake and blame me for it rhey say is my fould. And make me do another appointment for the recall and when I ask for a courtesy car say they make a mistake and blame me for it rhey say is my fould. And make me do another appointment for the recall and when I ask for a courtesy car say they don't have any and this is my 2nd car in two years and they say the same every time well I'm very disappointed because make me wait in the dealer every time that a take my car for service. And I try to put a remote start and they give me two deferent prices for it. But the cars are good no complaints about it. More

I have always been very satisfied with this dealership and service department but was extremely disappointed yesterday when I took my vehicle in for servicing and tire changeover. This dealership has NO and service department but was extremely disappointed yesterday when I took my vehicle in for servicing and tire changeover. This dealership has NOT complied with COVID protocols and I could not believe they had no plexiglass screens to protect employees or customers, there was no mask compliance requests or signage and only a couple of service techs had masks on. Although there signs recommending social distancing and lots of sanitizer, I couldn’t believe there wasn’t one other person besides me with a mask on in waiting and sales area. There were people sharing newspapers and magazines that were simply just put back on shelf for next person. Not even the reception area had any screens. The service on my vehicle was great as always and the service person I dealt with was very understanding and did have a mask on. I spent most of the hour and a half wandering around outside because I was so uncomfortable with the lack of recommended precautions for indoor public spaces. More

A family member had purchased a new 2019 Tacoma. At that time, I advised the salesperson that in about one year's time, I will be purchasing a new Rav4 Hybrid Limited. True to my word, in September of 2020 time, I advised the salesperson that in about one year's time, I will be purchasing a new Rav4 Hybrid Limited. True to my word, in September of 2020 I returned to Langley Toyota with full intent of ordering a 2021 version of the Rav4 Hybrid Limited. The same salesperson offered an insulting amount for my trade-in vehicle with a firm position on that price. I felt very disrespected. I left stating that if there was any negotiation to call me. No call ever came. I left Langley Toyota Town and went directly to another Toyota dealership nearby. A stark contrast. I felt respected and appreciated. The offer for my trade in resulted in a very acceptable $3500 increase over the Langley Toyota Town offer. A deal was struck and today (October 9) I took delivery of a 2021 Rav4 Hybrid Limited. No need to ever return to Langley Toyota Town. The other dealership has now won me as a customer and my family member has now switched dealerships for service on his Tacoma. More

Went there as I am very curious about Rav 4 Hybrid. Walked around the lot for about 20 minutes looking inside all the models and also the Highlander. Not a salesperson in sight. I even went into the sh Walked around the lot for about 20 minutes looking inside all the models and also the Highlander. Not a salesperson in sight. I even went into the showroom and the receptionist if I could sit inside the showroom model and she yes. Another 5 minutes looking at the features getting a feel and still no salesperson. This is a disgrace. Shame on you Langley Toyota. I will guarantee you when I pull the trigger it will not be with your dealership. More